{"id":"https://openalex.org/W2998202563","doi":"https://doi.org/10.5753/sbsi.2014.6098","title":"Identifying Strategies for Managing Critical Success Factors of BPM initiatives in Brazilian Public Organizations","display_name":"Identifying Strategies for Managing Critical Success Factors of BPM initiatives in Brazilian Public Organizations","publication_year":2014,"publication_date":"2014-05-27","ids":{"openalex":"https://openalex.org/W2998202563","doi":"https://doi.org/10.5753/sbsi.2014.6098","mag":"2998202563"},"language":"en","primary_location":{"id":"doi:10.5753/sbsi.2014.6098","is_oa":true,"landing_page_url":"https://doi.org/10.5753/sbsi.2014.6098","pdf_url":"https://sol.sbc.org.br/index.php/sbsi/article/download/6098/5996","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Anais do X Simp\u00f3sio Brasileiro de Sistemas de Informa\u00e7\u00e3o (SBSI 2014)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://sol.sbc.org.br/index.php/sbsi/article/download/6098/5996","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001821542","display_name":"H\u00edgor Santos","orcid":"https://orcid.org/0000-0003-1106-0925"},"institutions":[{"id":"https://openalex.org/I25112270","display_name":"Universidade Federal de Pernambuco","ror":"https://ror.org/047908t24","country_code":"BR","type":"education","lineage":["https://openalex.org/I25112270"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Higor M. Santos","raw_affiliation_strings":["UFPE","Center of Informatics, Federal University of Pernambuco Post Office 50.740-560 -Recife -PE -Brasil"],"affiliations":[{"raw_affiliation_string":"UFPE","institution_ids":[]},{"raw_affiliation_string":"Center of Informatics, Federal University of Pernambuco Post Office 50.740-560 -Recife -PE -Brasil","institution_ids":["https://openalex.org/I25112270"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051034404","display_name":"Carina Alves","orcid":"https://orcid.org/0000-0002-0485-0315"},"institutions":[{"id":"https://openalex.org/I25112270","display_name":"Universidade Federal de Pernambuco","ror":"https://ror.org/047908t24","country_code":"BR","type":"education","lineage":["https://openalex.org/I25112270"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Carina F. Alves","raw_affiliation_strings":["UFPE","Center of Informatics, Federal University of Pernambuco Post Office 50.740-560 -Recife -PE -Brasil"],"affiliations":[{"raw_affiliation_string":"UFPE","institution_ids":[]},{"raw_affiliation_string":"Center of Informatics, Federal University of Pernambuco Post Office 50.740-560 -Recife -PE -Brasil","institution_ids":["https://openalex.org/I25112270"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026189365","display_name":"George Fran\u00e7a dos Santos","orcid":null},"institutions":[{"id":"https://openalex.org/I25112270","display_name":"Universidade Federal de Pernambuco","ror":"https://ror.org/047908t24","country_code":"BR","type":"education","lineage":["https://openalex.org/I25112270"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"George F. Santos","raw_affiliation_strings":["UFPE","Center of Informatics, Federal University of Pernambuco Post Office 50.740-560 -Recife -PE -Brasil"],"affiliations":[{"raw_affiliation_string":"UFPE","institution_ids":[]},{"raw_affiliation_string":"Center of Informatics, Federal University of Pernambuco Post Office 50.740-560 -Recife -PE -Brasil","institution_ids":["https://openalex.org/I25112270"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013302367","display_name":"Andr\u00e9 L. Santana","orcid":null},"institutions":[{"id":"https://openalex.org/I25112270","display_name":"Universidade Federal de Pernambuco","ror":"https://ror.org/047908t24","country_code":"BR","type":"education","lineage":["https://openalex.org/I25112270"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Andr\u00e9 L. Santana","raw_affiliation_strings":["UFPE","Center of Informatics, Federal University of Pernambuco Post Office 50.740-560 -Recife -PE -Brasil"],"affiliations":[{"raw_affiliation_string":"UFPE","institution_ids":[]},{"raw_affiliation_string":"Center of Informatics, Federal University of Pernambuco Post Office 50.740-560 -Recife -PE -Brasil","institution_ids":["https://openalex.org/I25112270"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5001821542"],"corresponding_institution_ids":["https://openalex.org/I25112270"],"apc_list":null,"apc_paid":null,"fwci":1.1267,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.84836019,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"20","last_page":"31"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9811000227928162,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9811000227928162,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.958299994468689,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9577000141143799,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/multidisciplinary-approach","display_name":"Multidisciplinary approach","score":0.7617039680480957},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.7328387498855591},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.5837517380714417},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5660651326179504},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5440880060195923},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5102641582489014},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.481948584318161},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.478006511926651},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.47377920150756836},{"id":"https://openalex.org/keywords/success-factors","display_name":"Success factors","score":0.43913960456848145},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.41729187965393066},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3267921805381775},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.24904075264930725},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.24147123098373413},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20334237813949585},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.19804343581199646},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.17874857783317566},{"id":"https://openalex.org/keywords/business-administration","display_name":"Business administration","score":0.1154043972492218}],"concepts":[{"id":"https://openalex.org/C22467394","wikidata":"https://www.wikidata.org/wiki/Q849359","display_name":"Multidisciplinary approach","level":2,"score":0.7617039680480957},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.7328387498855591},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.5837517380714417},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5660651326179504},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5440880060195923},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5102641582489014},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.481948584318161},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.478006511926651},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.47377920150756836},{"id":"https://openalex.org/C2985625233","wikidata":"https://www.wikidata.org/wiki/Q7632539","display_name":"Success factors","level":2,"score":0.43913960456848145},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.41729187965393066},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3267921805381775},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.24904075264930725},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24147123098373413},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20334237813949585},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.19804343581199646},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17874857783317566},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.1154043972492218},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.5753/sbsi.2014.6098","is_oa":true,"landing_page_url":"https://doi.org/10.5753/sbsi.2014.6098","pdf_url":"https://sol.sbc.org.br/index.php/sbsi/article/download/6098/5996","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Anais do X Simp\u00f3sio Brasileiro de Sistemas de Informa\u00e7\u00e3o (SBSI 2014)","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.5753/sbsi.2014.6098","is_oa":true,"landing_page_url":"https://doi.org/10.5753/sbsi.2014.6098","pdf_url":"https://sol.sbc.org.br/index.php/sbsi/article/download/6098/5996","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Anais do X Simp\u00f3sio Brasileiro de Sistemas de Informa\u00e7\u00e3o (SBSI 2014)","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.49000000953674316,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2998202563.pdf","grobid_xml":"https://content.openalex.org/works/W2998202563.grobid-xml"},"referenced_works_count":26,"referenced_works":["https://openalex.org/W1487002026","https://openalex.org/W1501112660","https://openalex.org/W1516534262","https://openalex.org/W1527311855","https://openalex.org/W1547253197","https://openalex.org/W1971986313","https://openalex.org/W1973134064","https://openalex.org/W1990392624","https://openalex.org/W2020916311","https://openalex.org/W2057127360","https://openalex.org/W2079404158","https://openalex.org/W2086293429","https://openalex.org/W2092862978","https://openalex.org/W2108539366","https://openalex.org/W2133766618","https://openalex.org/W2162739315","https://openalex.org/W2182221982","https://openalex.org/W2417652867","https://openalex.org/W2751998548","https://openalex.org/W3125991376","https://openalex.org/W3163067565","https://openalex.org/W4285719527","https://openalex.org/W6631705094","https://openalex.org/W6632737265","https://openalex.org/W6685996658","https://openalex.org/W6744010852"],"related_works":["https://openalex.org/W4254610081","https://openalex.org/W2005124518","https://openalex.org/W1500719467","https://openalex.org/W1823477348","https://openalex.org/W4289825098","https://openalex.org/W2390437968","https://openalex.org/W78688763","https://openalex.org/W2074731606","https://openalex.org/W2148494579","https://openalex.org/W2294096527"],"abstract_inverted_index":{"Business":[0],"Process":[1],"Management":[2],"involves":[3],"theoretical":[4],"and":[5],"operationalelements":[6],"from":[7],"different":[8],"areas,":[9],"being":[10],"a":[11,44],"multidisciplinary":[12],"field.":[13],"In":[14,27],"previousstudies,":[15],"we":[16,30,42],"identified":[17],"critical":[18],"success":[19,72],"factors":[20,73],"of":[21,60],"BPM":[22,52,75],"initiatives":[23,53,76],"in":[24,51,68,77],"BrazilianPublic":[25],"Organizations.":[26],"this":[28,40,61],"work,":[29],"intend":[31],"to":[32,35,64],"investigate":[33],"how":[34],"managethese":[36],"factors.":[37],"To":[38],"achieve":[39],"goal,":[41],"performed":[43],"focus":[45],"group":[46],"with":[47,49],"fiveprofessionals":[48],"experience":[50],"within":[54],"the":[55,66,69],"public":[56,78],"sector.":[57],"Themain":[58],"contribution":[59],"study":[62],"is":[63],"fill":[65],"gap":[67],"literature":[70],"concerningcritical":[71],"for":[74],"organizations.":[79]},"counts_by_year":[{"year":2015,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}