{"id":"https://openalex.org/W1998048242","doi":"https://doi.org/10.5539/cis.v3n2p52","title":"MASK-SM: Multi-Agent System Based Knowledge Management System to Support Knowledge Sharing of Software Maintenance Knowledge Environment","display_name":"MASK-SM: Multi-Agent System Based Knowledge Management System to Support Knowledge Sharing of Software Maintenance Knowledge Environment","publication_year":2010,"publication_date":"2010-04-19","ids":{"openalex":"https://openalex.org/W1998048242","doi":"https://doi.org/10.5539/cis.v3n2p52","mag":"1998048242"},"language":"en","primary_location":{"id":"doi:10.5539/cis.v3n2p52","is_oa":true,"landing_page_url":"https://doi.org/10.5539/cis.v3n2p52","pdf_url":"https://ccsenet.org/journal/index.php/cis/article/download/4796/4795","source":{"id":"https://openalex.org/S2764452479","display_name":"Computer and Information Science","issn_l":"1913-8989","issn":["1913-8989","1913-8997"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310322531","host_organization_name":"Canadian Center of Science and Education","host_organization_lineage":["https://openalex.org/P4310322531"],"host_organization_lineage_names":["Canadian Center of Science and Education"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer and Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://ccsenet.org/journal/index.php/cis/article/download/4796/4795","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014676842","display_name":"Amir Mohamed Talib","orcid":"https://orcid.org/0000-0002-1060-6642"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Amir Mohamed Talib","raw_affiliation_strings":["faculty of computer science & IT, university putra malaysia (UPM)"],"affiliations":[{"raw_affiliation_string":"faculty of computer science & IT, university putra malaysia (UPM)","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070358977","display_name":"Rusli Abdullah","orcid":"https://orcid.org/0000-0002-3044-2614"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Rusli Abdullah","raw_affiliation_strings":["Faculty of Computer Science & IT, Information System Department, University Putra Malaysia"],"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science & IT, Information System Department, University Putra Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078506222","display_name":"Rodziah Atan","orcid":"https://orcid.org/0000-0003-2655-7280"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Rodziah Atan","raw_affiliation_strings":["Faculty of Computer Science & IT, Information System Department, University Putra Malaysia"],"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science & IT, Information System Department, University Putra Malaysia","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022825282","display_name":"Masrah Azrifah Azmi Murad","orcid":"https://orcid.org/0000-0002-0335-5873"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Masrah Azrifah Azmi Murad","raw_affiliation_strings":["Faculty of Computer Science & IT, Information System Department, University Putra Malaysia"],"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science & IT, Information System Department, University Putra Malaysia","institution_ids":["https://openalex.org/I130343225"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5014676842"],"corresponding_institution_ids":["https://openalex.org/I130343225"],"apc_list":null,"apc_paid":null,"fwci":2.1049,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.8776931,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"3","issue":"2","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9835000038146973,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9835000038146973,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9817000031471252,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9775999784469604,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8119271993637085},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.618942379951477},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"Knowledge sharing","score":0.6029879450798035},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.507379949092865},{"id":"https://openalex.org/keywords/domain-knowledge","display_name":"Domain knowledge","score":0.4876807928085327},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.45429128408432007},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3274313807487488},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09988003969192505}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8119271993637085},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.618942379951477},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.6029879450798035},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.507379949092865},{"id":"https://openalex.org/C207685749","wikidata":"https://www.wikidata.org/wiki/Q2088941","display_name":"Domain knowledge","level":2,"score":0.4876807928085327},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.45429128408432007},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3274313807487488},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09988003969192505},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5539/cis.v3n2p52","is_oa":true,"landing_page_url":"https://doi.org/10.5539/cis.v3n2p52","pdf_url":"https://ccsenet.org/journal/index.php/cis/article/download/4796/4795","source":{"id":"https://openalex.org/S2764452479","display_name":"Computer and Information Science","issn_l":"1913-8989","issn":["1913-8989","1913-8997"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310322531","host_organization_name":"Canadian Center of Science and Education","host_organization_lineage":["https://openalex.org/P4310322531"],"host_organization_lineage_names":["Canadian Center of Science and Education"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer and Information Science","raw_type":"journal-article"},{"id":"pmh:oai:psasir.upm.edu.my:15555","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4377196260","display_name":"Universiti Putra Malaysia Institutional Repository (Universiti Putra Malaysia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I130343225","host_organization_name":"Universiti Putra Malaysia","host_organization_lineage":["https://openalex.org/I130343225"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"doi:10.5539/cis.v3n2p52","is_oa":true,"landing_page_url":"https://doi.org/10.5539/cis.v3n2p52","pdf_url":"https://ccsenet.org/journal/index.php/cis/article/download/4796/4795","source":{"id":"https://openalex.org/S2764452479","display_name":"Computer and Information Science","issn_l":"1913-8989","issn":["1913-8989","1913-8997"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310322531","host_organization_name":"Canadian Center of Science and Education","host_organization_lineage":["https://openalex.org/P4310322531"],"host_organization_lineage_names":["Canadian Center of Science and Education"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer and Information Science","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1998048242.pdf","grobid_xml":"https://content.openalex.org/works/W1998048242.grobid-xml"},"referenced_works_count":26,"referenced_works":["https://openalex.org/W101449181","https://openalex.org/W113246097","https://openalex.org/W202646318","https://openalex.org/W1480189845","https://openalex.org/W1512603479","https://openalex.org/W1528284155","https://openalex.org/W1579147322","https://openalex.org/W1605906527","https://openalex.org/W1780382453","https://openalex.org/W1876068110","https://openalex.org/W1903683453","https://openalex.org/W1982338447","https://openalex.org/W2023006187","https://openalex.org/W2024944096","https://openalex.org/W2050548186","https://openalex.org/W2061245513","https://openalex.org/W2074684234","https://openalex.org/W2095695430","https://openalex.org/W2100261808","https://openalex.org/W2115826798","https://openalex.org/W2126298787","https://openalex.org/W2148976045","https://openalex.org/W2342091124","https://openalex.org/W2502540541","https://openalex.org/W2971227948","https://openalex.org/W4239720002"],"related_works":["https://openalex.org/W3114154697","https://openalex.org/W1547577918","https://openalex.org/W2152869043","https://openalex.org/W342068300","https://openalex.org/W91279511","https://openalex.org/W2099974807","https://openalex.org/W1553767020","https://openalex.org/W3008366965","https://openalex.org/W2737514969","https://openalex.org/W2581287716"],"abstract_inverted_index":{"Knowledge":[0,48,213],"management":[1],"(KM)":[2],"has":[3],"become":[4],"an":[5],"important":[6],"topic":[7],"as":[8,161,163,198,207,298,300],"organizations":[9],"wish":[10],"to":[11,25,35,54,150,164,211,224,249,262,270,279],"take":[12],"advantage":[13,291],"of":[14,77,85,90,96,101,122,136,157,215,234,295,302],"the":[15,37,43,62,78,131,155,158,168,173,180,189,221,226,232,250,264,293,303],"information":[16,38],"that":[17,21,140,191,238,256,281],"they":[18],"produce":[19],"and":[20,39,67,110,134,242],"can":[22,105],"be":[23,73,142,177,205,247,288],"brought":[24],"bear":[26],"on":[27,130,171],"present":[28],"decisions.":[29],"This":[30,126,202,229],"paper":[31,127,230],"described":[32,129],"a":[33,58,83,98,120],"system":[34,79,124,169,185],"manage":[36],"knowledge":[40,113,152],"generated":[41],"during":[42],"software":[44,144,181,251,282],"maintenance":[45,145,182,252,283],"process":[46,146,183,253,284],"(SMP).":[47],"Management":[49],"System":[50],"(KMS)":[51],"is":[52,65,80,93,192],"utilizing":[53],"help":[55,263],"employees":[56],"build":[57],"shared":[59],"vision,":[60],"since":[61],"same":[63],"codification":[64],"used":[66],"misunderstanding":[68],"in":[69,94,119,148,179,267,277],"staff":[70],"communications":[71],"may":[72,257],"avoided.":[74],"The":[75,103,218,244],"architecture":[76,203],"formed":[81],"from":[82,107],"set":[84],"agent":[86],"communities":[87,118],"each":[88],"community":[89,294],"practice":[91,296],"(CoP)":[92,297],"charge":[95],"managing":[97],"specific":[99],"type":[100],"knowledge.":[102],"agents":[104,116],"learn":[106],"previous":[108],"experience":[109],"share":[111],"their":[112],"with":[114,259],"other":[115],"or":[117],"group":[121],"multi-agent":[123,137,174,260],"(MAS).":[125],"also":[128],"theoretical":[132],"concept":[133],"approach":[135],"technology":[138,175,261],"framework":[139],"could":[141,176],"implemented":[143],"(SMP)":[147,184,254,285],"order":[149,278],"facilitate":[151],"sharing":[153],"among":[154],"maintainers":[156,265],"learning":[159,268],"organization.":[160,304],"well":[162,299],"demonstrate":[165],"it":[166],"into":[167],"wise,":[170],"how":[172],"utilized":[178],"model":[186],"for":[187,292],"serving":[188],"maintainer":[190],"developed":[193],"by":[194],"using":[195],"groupware":[196],"such":[197],"Lotus":[199],"Notes":[200],"software.":[201],"will":[204,246],"named":[206],"MASK-SM":[208],"(MAS":[209],"Architecture":[210],"Facilitate":[212],"Sharing":[214],"Software":[216],"Maintenance).":[217],"author":[219],"followed":[220],"Prometheus":[222],"methodology":[223],"design":[225],"MAS":[227],"architecture.":[228],"applied":[231],"definition":[233],"ISO":[235],"9241-11":[236],"(1998)":[237],"examines":[239],"effectiveness,":[240],"efficiency,":[241],"satisfaction.":[243],"emphasis":[245],"given":[248],"activities":[255],"concern":[258],"especially":[266],"organization":[269],"work":[271],"collaboratively":[272],"including":[273],"critical":[274],"success":[275],"factor":[276],"ensure":[280],"initiatives":[286],"would":[287],"delivered":[289],"competitive":[290],"users":[301]},"counts_by_year":[{"year":2016,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-03-10T16:38:18.471706","created_date":"2025-10-10T00:00:00"}