{"id":"https://openalex.org/W2013655775","doi":"https://doi.org/10.5539/cis.v3n1p101","title":"Utilizing Usability Model with Multi-agent Technology to Facilitate Knowledge Sharing of Software Maintenance Process Knowledge Environment","display_name":"Utilizing Usability Model with Multi-agent Technology to Facilitate Knowledge Sharing of Software Maintenance Process Knowledge Environment","publication_year":2010,"publication_date":"2010-01-19","ids":{"openalex":"https://openalex.org/W2013655775","doi":"https://doi.org/10.5539/cis.v3n1p101","mag":"2013655775"},"language":"en","primary_location":{"id":"doi:10.5539/cis.v3n1p101","is_oa":true,"landing_page_url":"https://doi.org/10.5539/cis.v3n1p101","pdf_url":"https://ccsenet.org/journal/index.php/cis/article/download/4294/4305","source":{"id":"https://openalex.org/S2764452479","display_name":"Computer and Information Science","issn_l":"1913-8989","issn":["1913-8989","1913-8997"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310322531","host_organization_name":"Canadian Center of Science and Education","host_organization_lineage":["https://openalex.org/P4310322531"],"host_organization_lineage_names":["Canadian Center of Science and Education"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer and Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://ccsenet.org/journal/index.php/cis/article/download/4294/4305","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014676842","display_name":"Amir Mohamed Talib","orcid":"https://orcid.org/0000-0002-1060-6642"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Amir Mohamed Talib","raw_affiliation_strings":["faculty of computer science & IT, university putra malaysia (UPM)"],"affiliations":[{"raw_affiliation_string":"faculty of computer science & IT, university putra malaysia (UPM)","institution_ids":["https://openalex.org/I130343225"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070358977","display_name":"Rusli Abdullah","orcid":"https://orcid.org/0000-0002-3044-2614"},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Rusli Abdullah","raw_affiliation_strings":["Faculty of Computer Science & IT, Information System Department, University Putra Malaysia"],"affiliations":[{"raw_affiliation_string":"Faculty of Computer Science & IT, Information System Department, University Putra Malaysia","institution_ids":["https://openalex.org/I130343225"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5014676842"],"corresponding_institution_ids":["https://openalex.org/I130343225"],"apc_list":null,"apc_paid":null,"fwci":1.5805,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.85177708,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"3","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8429867625236511},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.6456125378608704},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5723624229431152},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5611476302146912},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"Knowledge sharing","score":0.5462157726287842},{"id":"https://openalex.org/keywords/collaborative-software","display_name":"Collaborative software","score":0.4621833562850952},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.4312482476234436},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.4289618730545044},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.41865259408950806},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.33483070135116577}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8429867625236511},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6456125378608704},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5723624229431152},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5611476302146912},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.5462157726287842},{"id":"https://openalex.org/C554579003","wikidata":"https://www.wikidata.org/wiki/Q474157","display_name":"Collaborative software","level":2,"score":0.4621833562850952},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.4312482476234436},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4289618730545044},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.41865259408950806},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.33483070135116577},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5539/cis.v3n1p101","is_oa":true,"landing_page_url":"https://doi.org/10.5539/cis.v3n1p101","pdf_url":"https://ccsenet.org/journal/index.php/cis/article/download/4294/4305","source":{"id":"https://openalex.org/S2764452479","display_name":"Computer and Information Science","issn_l":"1913-8989","issn":["1913-8989","1913-8997"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310322531","host_organization_name":"Canadian Center of Science and Education","host_organization_lineage":["https://openalex.org/P4310322531"],"host_organization_lineage_names":["Canadian Center of Science and Education"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer and Information Science","raw_type":"journal-article"},{"id":"pmh:oai:psasir.upm.edu.my:17567","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4377196260","display_name":"Universiti Putra Malaysia Institutional Repository (Universiti Putra Malaysia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I130343225","host_organization_name":"Universiti Putra Malaysia","host_organization_lineage":["https://openalex.org/I130343225"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"doi:10.5539/cis.v3n1p101","is_oa":true,"landing_page_url":"https://doi.org/10.5539/cis.v3n1p101","pdf_url":"https://ccsenet.org/journal/index.php/cis/article/download/4294/4305","source":{"id":"https://openalex.org/S2764452479","display_name":"Computer and Information Science","issn_l":"1913-8989","issn":["1913-8989","1913-8997"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310322531","host_organization_name":"Canadian Center of Science and Education","host_organization_lineage":["https://openalex.org/P4310322531"],"host_organization_lineage_names":["Canadian Center of Science and Education"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer and Information Science","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.4000000059604645,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2013655775.pdf"},"referenced_works_count":22,"referenced_works":["https://openalex.org/W101449181","https://openalex.org/W113246097","https://openalex.org/W202646318","https://openalex.org/W1528284155","https://openalex.org/W1579147322","https://openalex.org/W1605906527","https://openalex.org/W1780382453","https://openalex.org/W1876068110","https://openalex.org/W1903683453","https://openalex.org/W1982338447","https://openalex.org/W2024944096","https://openalex.org/W2061245513","https://openalex.org/W2095695430","https://openalex.org/W2100261808","https://openalex.org/W2115826798","https://openalex.org/W2342091124","https://openalex.org/W2971227948","https://openalex.org/W4239720002","https://openalex.org/W6604055451","https://openalex.org/W6639248513","https://openalex.org/W6681603819","https://openalex.org/W7048938364"],"related_works":["https://openalex.org/W2187546663","https://openalex.org/W2429057255","https://openalex.org/W148745890","https://openalex.org/W2611942503","https://openalex.org/W2899790217","https://openalex.org/W1576092969","https://openalex.org/W4315621326","https://openalex.org/W2598865957","https://openalex.org/W2524154428","https://openalex.org/W1522590096"],"abstract_inverted_index":{"This":[0,83,148],"paper":[1,84,149],"described":[2,86],"a":[3,25,50,77],"system":[4,46,81,119,131],"to":[5,21,104,114,168,178,184],"manage":[6],"knowledge":[7,70,106],"generated":[8],"during":[9],"the":[10,29,45,88,109,118,123,135,151,180,201,208],"software":[11],"maintenance":[12],"process":[13],"(SMP).":[14],"Knowledge":[15],"Management":[16],"System":[17],"(KMS)":[18],"is":[19,32,47,138],"utilizing":[20],"help":[22,179],"employees":[23],"build":[24],"shared":[26],"vision,":[27],"since":[28],"same":[30],"codification":[31],"used":[33],"and":[34,67,91,161],"misunderstanding":[35],"in":[36,76,102,129,182],"staff":[37],"communications":[38],"may":[39,172],"be":[40,99,127,166,196],"avoided.":[41],"The":[42,60,163],"architecture":[43],"of":[44,52,57,79,93,153,207],"formed":[48],"from":[49,64],"set":[51],"agent":[53],"communities":[54,75],"each":[55],"community":[56],"practice":[58],"(CoP).":[59],"agents":[61,73],"can":[62],"learn":[63],"previous":[65],"experience":[66],"share":[68],"their":[69],"with":[71,174],"other":[72],"or":[74],"group":[78],"multi-agent":[80],"(MAS).":[82],"also":[85],"on":[87,121],"theoretical":[89],"concept":[90],"approach":[92],"(MAS)":[94,124,175],"technology":[95,125,176],"framework":[96],"that":[97,137,157,171,177,192],"could":[98,126],"implemented":[100],"(SMP)":[101,130,169],"order":[103,183],"facilitate":[105],"sharing":[107],"among":[108],"maintainers":[110,181],"as":[111,113,144,203,205],"well":[112,204],"demonstrate":[115],"it":[116],"into":[117],"wise,":[120],"how":[122],"utilized":[128],"model":[132],"for":[133,200],"serving":[134],"maintainer":[136],"developed":[139],"by":[140],"using":[141],"groupware":[142],"such":[143],"Lotus":[145],"Notes":[146],"software.":[147],"applied":[150],"definition":[152],"(ISO":[154],"9241-11,":[155],"1998)":[156],"examines":[158],"effectiveness,":[159],"efficiency,":[160],"satisfaction.":[162],"emphasis":[164],"will":[165],"given":[167],"activities":[170],"concern":[173],"work":[185],"collaboratively":[186],"including":[187],"critical":[188],"success":[189],"factor":[190],"ensuring":[191],"SMP":[193],"initiatives":[194],"would":[195],"delivered":[197],"competitive":[198],"advantage":[199],"(CoP)":[202],"users":[206],"organization.":[209]},"counts_by_year":[{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}