{"id":"https://openalex.org/W7101437293","doi":"https://doi.org/10.5220/0013821100004000","title":"Sentiment Analysis of Social Media Use in Public Transportation in Sweden","display_name":"Sentiment Analysis of Social Media Use in Public Transportation in Sweden","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W7101437293","doi":"https://doi.org/10.5220/0013821100004000"},"language":"en","primary_location":{"id":"doi:10.5220/0013821100004000","is_oa":true,"landing_page_url":"https://doi.org/10.5220/0013821100004000","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.5220/0013821100004000","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Azadeh Sarkheyli","orcid":null},"institutions":[{"id":"https://openalex.org/I746986","display_name":"Halmstad University","ror":"https://ror.org/03h0qfp10","country_code":"SE","type":"education","lineage":["https://openalex.org/I746986"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Azadeh Sarkheyli","raw_affiliation_strings":["School of Information Technology, Halmstad University, Halmstad, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Technology, Halmstad University, Halmstad, Sweden","institution_ids":["https://openalex.org/I746986"]}]},{"author_position":"last","author":{"id":null,"display_name":"Elnaz Sarkheyli","orcid":null},"institutions":[{"id":"https://openalex.org/I183111857","display_name":"Malm\u00f6 University","ror":"https://ror.org/05wp7an13","country_code":"SE","type":"education","lineage":["https://openalex.org/I183111857"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Elnaz Sarkheyli","raw_affiliation_strings":["Institute for Urban Studies, Department of Urban Studies, Malm\u00f6 University, Malm\u00f6, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute for Urban Studies, Department of Urban Studies, Malm\u00f6 University, Malm\u00f6, Sweden","institution_ids":["https://openalex.org/I183111857"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.57035092,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"522","last_page":"528"},"is_retracted":false,"is_paratext":false,"is_xpac":true,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.19689999520778656,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.19689999520778656,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.11869999766349792,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.05389999970793724,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7792999744415283},{"id":"https://openalex.org/keywords/public-transport","display_name":"Public transport","score":0.6223999857902527},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5364999771118164},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.527400016784668},{"id":"https://openalex.org/keywords/public-opinion","display_name":"Public opinion","score":0.3799999952316284},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.37599998712539673},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.34599998593330383}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7792999744415283},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.6223999857902527},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5903000235557556},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5364999771118164},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.527400016784668},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5123000144958496},{"id":"https://openalex.org/C134698397","wikidata":"https://www.wikidata.org/wiki/Q17946","display_name":"Public opinion","level":3,"score":0.3799999952316284},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.37599998712539673},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.36899998784065247},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35109999775886536},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.34599998593330383},{"id":"https://openalex.org/C101293273","wikidata":"https://www.wikidata.org/wiki/Q579716","display_name":"User-generated content","level":3,"score":0.3456000089645386},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.3246999979019165},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.3183000087738037},{"id":"https://openalex.org/C2777976496","wikidata":"https://www.wikidata.org/wiki/Q541936","display_name":"Public participation","level":2,"score":0.2946999967098236},{"id":"https://openalex.org/C198477413","wikidata":"https://www.wikidata.org/wiki/Q7647069","display_name":"Survey data collection","level":2,"score":0.2734000086784363},{"id":"https://openalex.org/C2984334869","wikidata":"https://www.wikidata.org/wiki/Q1060653","display_name":"Customer service","level":3,"score":0.272599995136261},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.26109999418258667},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2565000057220459},{"id":"https://openalex.org/C3020105747","wikidata":"https://www.wikidata.org/wiki/Q11118951","display_name":"Media coverage","level":2,"score":0.2547999918460846},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2531999945640564}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5220/0013821100004000","is_oa":true,"landing_page_url":"https://doi.org/10.5220/0013821100004000","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management","raw_type":"proceedings-article"},{"id":"pmh:oai:DiVA.org:mau-81019","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-81019","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I86987016","host_organization_name":"KTH Royal Institute of Technology","host_organization_lineage":["https://openalex.org/I86987016"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":{"id":"doi:10.5220/0013821100004000","is_oa":true,"landing_page_url":"https://doi.org/10.5220/0013821100004000","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"The":[0,64,100,130],"increasing":[1],"impact":[2],"of":[3,42,79,109,137,145],"social":[4,58,81,95,127],"media":[5,59,82,96,128],"on":[6],"public":[7,40,48,84,115,146],"transportation":[8,49,85,147],"is":[9],"transforming":[10],"communication":[11,44,139],"strategies":[12],"and":[13,29,33,61,77,106,125],"user":[14,54],"engagement.":[15],"These":[16],"platforms":[17,60],"offer":[18],"real-time":[19],"service":[20],"updates":[21],"while":[22],"allowing":[23],"users":[24],"to":[25,113,133],"voice":[26],"their":[27],"concerns":[28],"suggestions,":[30],"fostering":[31],"trust":[32],"enhancing":[34],"customer":[35],"satisfaction.":[36],"This":[37],"research":[38,119],"investigates":[39],"perceptions":[41],"the":[43,75,110,118,143],"methods":[45],"used":[46],"by":[47],"services":[50],"in":[51,97],"Sweden,":[52],"highlighting":[53],"preferences":[55],"for":[56,123],"different":[57],"content":[62],"types.":[63],"study":[65],"employs":[66],"a":[67,71,88,134],"four-step":[68],"methodology.":[69],"First,":[70],"literature":[72],"review":[73],"examines":[74],"advantages":[76],"challenges":[78],"integrating":[80],"into":[83],"systems.":[86,148],"Next,":[87],"survey":[89,111],"assesses":[90],"Swedish":[91],"users'":[92],"interactions":[93],"with":[94],"this":[98],"context.":[99],"third":[101],"phase":[102],"involves":[103],"sentiment":[104],"analysis":[105],"text":[107],"mining":[108],"responses":[112],"evaluate":[114],"opinion.":[116],"Finally,":[117],"proposes":[120],"potential":[121],"steps":[122],"collecting":[124],"analyzing":[126],"data.":[129],"findings":[131],"contribute":[132],"better":[135],"understanding":[136],"effective":[138],"strategies,":[140],"ultimately":[141],"improving":[142],"responsiveness":[144]},"counts_by_year":[],"updated_date":"2026-09-03T10:48:47.769340","created_date":"2025-10-28T00:00:00"}