{"id":"https://openalex.org/W4367155848","doi":"https://doi.org/10.5220/0011972000003467","title":"IT Service Well-Being: A Service Ecosystem Approach","display_name":"IT Service Well-Being: A Service Ecosystem Approach","publication_year":2023,"publication_date":"2023-01-01","ids":{"openalex":"https://openalex.org/W4367155848","doi":"https://doi.org/10.5220/0011972000003467"},"language":"en","primary_location":{"id":"doi:10.5220/0011972000003467","is_oa":true,"landing_page_url":"http://dx.doi.org/10.5220/0011972000003467","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 25th International Conference on Enterprise Information Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"http://dx.doi.org/10.5220/0011972000003467","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019354086","display_name":"Maryam Heidari","orcid":"https://orcid.org/0009-0006-1577-3622"},"institutions":[{"id":"https://openalex.org/I11701301","display_name":"Griffith University","ror":"https://ror.org/02sc3r913","country_code":"AU","type":"education","lineage":["https://openalex.org/I11701301"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Maryam Heidari","raw_affiliation_strings":["School of Information and Communication Technology, Griffith University, Brisbane, Queensland, Australia, --- Select a Country ---"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information and Communication Technology, Griffith University, Brisbane, Queensland, Australia, --- Select a Country ---","institution_ids":["https://openalex.org/I11701301"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048306507","display_name":"Geraldine Torrisi","orcid":null},"institutions":[{"id":"https://openalex.org/I11701301","display_name":"Griffith University","ror":"https://ror.org/02sc3r913","country_code":"AU","type":"education","lineage":["https://openalex.org/I11701301"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Geraldine Torrisi","raw_affiliation_strings":["School of Information and Communication Technology, Griffith University, Brisbane, Queensland, Australia, --- Select a Country ---"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information and Communication Technology, Griffith University, Brisbane, Queensland, Australia, --- Select a Country ---","institution_ids":["https://openalex.org/I11701301"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5044810272","display_name":"Sebastian Binnewies","orcid":"https://orcid.org/0000-0002-1346-5590"},"institutions":[{"id":"https://openalex.org/I11701301","display_name":"Griffith University","ror":"https://ror.org/02sc3r913","country_code":"AU","type":"education","lineage":["https://openalex.org/I11701301"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Sebastian Binnewies","raw_affiliation_strings":["School of Information and Communication Technology, Griffith University, Brisbane, Queensland, Australia, --- Select a Country ---"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information and Communication Technology, Griffith University, Brisbane, Queensland, Australia, --- Select a Country ---","institution_ids":["https://openalex.org/I11701301"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I11701301"],"apc_list":null,"apc_paid":null,"fwci":0.1995,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.55562074,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.7480999827384949,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.7480999827384949,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.6726999878883362,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5763344764709473},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5653146505355835},{"id":"https://openalex.org/keywords/ecosystem","display_name":"Ecosystem","score":0.4841383397579193},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2722480297088623},{"id":"https://openalex.org/keywords/ecology","display_name":"Ecology","score":0.08884042501449585},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.06843045353889465}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5763344764709473},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5653146505355835},{"id":"https://openalex.org/C110872660","wikidata":"https://www.wikidata.org/wiki/Q37813","display_name":"Ecosystem","level":2,"score":0.4841383397579193},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2722480297088623},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.08884042501449585},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.06843045353889465},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.5220/0011972000003467","is_oa":true,"landing_page_url":"http://dx.doi.org/10.5220/0011972000003467","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 25th International Conference on Enterprise Information Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:research-repository.griffith.edu.au:10072/423229","is_oa":true,"landing_page_url":"http://hdl.handle.net/10072/423229","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference output"}],"best_oa_location":{"id":"doi:10.5220/0011972000003467","is_oa":true,"landing_page_url":"http://dx.doi.org/10.5220/0011972000003467","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 25th International Conference on Enterprise Information Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[{"display_name":"Responsible consumption and production","score":0.4300000071525574,"id":"https://metadata.un.org/sdg/12"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W950104946","https://openalex.org/W1977115487","https://openalex.org/W1981286351","https://openalex.org/W1983857732","https://openalex.org/W1997657799","https://openalex.org/W2047109788","https://openalex.org/W2050401924","https://openalex.org/W2053261125","https://openalex.org/W2098341956","https://openalex.org/W2123350241","https://openalex.org/W2133880275","https://openalex.org/W2143615203","https://openalex.org/W2151020819","https://openalex.org/W2156952077","https://openalex.org/W2311563098","https://openalex.org/W2322580605","https://openalex.org/W2504632100","https://openalex.org/W2526528247","https://openalex.org/W2556211367","https://openalex.org/W2602831653","https://openalex.org/W2883206745","https://openalex.org/W2909403041","https://openalex.org/W2923572474","https://openalex.org/W2962846393","https://openalex.org/W2972322906","https://openalex.org/W2987412095","https://openalex.org/W2989313647","https://openalex.org/W3046408773","https://openalex.org/W3047046313","https://openalex.org/W3109133147","https://openalex.org/W3121491017","https://openalex.org/W3179741805","https://openalex.org/W4224242601","https://openalex.org/W4242940102","https://openalex.org/W4287936701"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2382290278","https://openalex.org/W2350741829","https://openalex.org/W2130043461","https://openalex.org/W2530322880","https://openalex.org/W1596801655"],"abstract_inverted_index":{"This":[0,51,110,140],"research":[1,23,52,67,114,141],"aims":[2],"to":[3,72,113],"explore":[4],"the":[5,19,25,39,99,106,118,125,131],"complex":[6],"and":[7,32,35,37,44,82,96,102,128],"dynamic":[8],"nature":[9],"of":[10,18,41,47,105,120],"IT":[11,26,58,107,121,132],"service":[12,20,27,49,59,108,122,133],"well-being":[13,60,93,116],"from":[14,61],"a":[15,42,62,74,79],"multi-level":[16],"perspective":[17],"ecosystem.":[21,109],"Most":[22],"in":[24,86,117,130,143],"area":[28],"focuses":[29],"on":[30,78,115],"individual":[31],"micro-level":[33],"interactions":[34],"practices":[36],"overlooks":[38],"importance":[40],"holistic":[43],"systematic":[45],"view":[46],"understanding":[48],"well-being.":[50],"addresses":[53],"these":[54],"limitations":[55],"by":[56,123],"exploring":[57],"\u201cservice":[63],"ecosystem\u201d":[64],"perspective.":[65],"The":[66,90],"follows":[68],"an":[69,87],"interpretive":[70],"approach":[71],"build":[73],"middle-range":[75],"theory":[76,84],"based":[77],"case":[80],"study":[81,111],"grounded":[83],"technique":[85],"educational":[88],"institution.":[89],"findings":[91],"reveal":[92],"drivers,":[94],"determinants,":[95],"outcomes":[97],"at":[98],"micro,":[100],"meso":[101],"macro":[103],"levels":[104],"contributes":[112],"context":[119],"providing":[124],"wellbeing":[126],"characteristics":[127],"conceptualisation":[129],"context,":[134],"which":[135],"has":[136],"been":[137],"barely":[138],"investigated.":[139],"is":[142],"progress.":[144]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2026-07-02T09:51:11.867554","created_date":"2025-10-10T00:00:00"}
