{"id":"https://openalex.org/W2293282746","doi":"https://doi.org/10.5220/0005375806260631","title":"Efficient Use of Voice as a Channel for Delivering Public Services","display_name":"Efficient Use of Voice as a Channel for Delivering Public Services","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2293282746","doi":"https://doi.org/10.5220/0005375806260631","mag":"2293282746"},"language":"en","primary_location":{"id":"doi:10.5220/0005375806260631","is_oa":true,"landing_page_url":"https://doi.org/10.5220/0005375806260631","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 17th International Conference on Enterprise Information Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.5220/0005375806260631","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085339487","display_name":"Kapil Kant Kamal","orcid":"https://orcid.org/0000-0002-6716-6756"},"institutions":[{"id":"https://openalex.org/I1331500379","display_name":"Centre for Development of Advanced Computing","ror":"https://ror.org/022abst40","country_code":"IN","type":"facility","lineage":["https://openalex.org/I1331500379","https://openalex.org/I4210121746"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Kapil Kant Kamal","raw_affiliation_strings":["Centre for Development of Advanced Computing, India"],"affiliations":[{"raw_affiliation_string":"Centre for Development of Advanced Computing, India","institution_ids":["https://openalex.org/I1331500379"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038845271","display_name":"Manish Kumar","orcid":"https://orcid.org/0000-0003-0620-3303"},"institutions":[{"id":"https://openalex.org/I1331500379","display_name":"Centre for Development of Advanced Computing","ror":"https://ror.org/022abst40","country_code":"IN","type":"facility","lineage":["https://openalex.org/I1331500379","https://openalex.org/I4210121746"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Manish Kumar","raw_affiliation_strings":["Centre for Development of Advanced Computing, India"],"affiliations":[{"raw_affiliation_string":"Centre for Development of Advanced Computing, India","institution_ids":["https://openalex.org/I1331500379"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031902104","display_name":"Bharat Varyani","orcid":null},"institutions":[{"id":"https://openalex.org/I1331500379","display_name":"Centre for Development of Advanced Computing","ror":"https://ror.org/022abst40","country_code":"IN","type":"facility","lineage":["https://openalex.org/I1331500379","https://openalex.org/I4210121746"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Bharat Varyani","raw_affiliation_strings":["Centre for Development of Advanced Computing, India"],"affiliations":[{"raw_affiliation_string":"Centre for Development of Advanced Computing, India","institution_ids":["https://openalex.org/I1331500379"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058954279","display_name":"Kavita Bhatia","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kavita Bhatia","raw_affiliation_strings":["Department of Electronics and Information Technology, India"],"affiliations":[{"raw_affiliation_string":"Department of Electronics and Information Technology, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5085339487"],"corresponding_institution_ids":["https://openalex.org/I1331500379"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.20405611,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"626","last_page":"631"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12786","display_name":"Innovation and Socioeconomic Development","score":0.9176999926567078,"subfield":{"id":"https://openalex.org/subfields/1403","display_name":"Business and International Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/interactive-voice-response","display_name":"Interactive voice response","score":0.7369783520698547},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.6146199107170105},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5978567004203796},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5633650422096252},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.5338811874389648},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.41066303849220276},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.2894303500652313},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.24889454245567322}],"concepts":[{"id":"https://openalex.org/C2777858628","wikidata":"https://www.wikidata.org/wiki/Q1111837","display_name":"Interactive voice response","level":2,"score":0.7369783520698547},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.6146199107170105},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5978567004203796},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5633650422096252},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.5338811874389648},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.41066303849220276},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.2894303500652313},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.24889454245567322},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.5220/0005375806260631","is_oa":true,"landing_page_url":"https://doi.org/10.5220/0005375806260631","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 17th International Conference on Enterprise Information Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.5220/0005375806260631","is_oa":true,"landing_page_url":"https://doi.org/10.5220/0005375806260631","pdf_url":null,"source":null,"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 17th International Conference on Enterprise Information Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W128824297","https://openalex.org/W573348667","https://openalex.org/W2027901747","https://openalex.org/W2074688763","https://openalex.org/W2119728341"],"related_works":["https://openalex.org/W2087663689","https://openalex.org/W2051559811","https://openalex.org/W2025144205","https://openalex.org/W4382930947","https://openalex.org/W3081288631","https://openalex.org/W3152382318","https://openalex.org/W3004686567","https://openalex.org/W2738656338","https://openalex.org/W2603787370","https://openalex.org/W2555400967"],"abstract_inverted_index":{"Delivering":[0],"the":[1,6,16,53,119,126,135,149,156,161,170,186,189,218],"information":[2,56,88,117],"and":[3,25,40,55,61,90,97,140,181,193],"services":[4,28,54,62,120,166,210],"to":[5,20,29,84,125],"citizen":[7,192],"is":[8,15,49,57,153],"a":[9,144,202],"key":[10],"task":[11],"of":[12,76,137,163,178,191,221,223,227],"Government.":[13],"It":[14],"responsibility":[17],"of\r\n\r\nthe":[18],"government":[19],"keep":[21],"their":[22],"citizens":[23],"informed":[24],"deliver":[26],"public":[27],"them":[30],"on":[31,155],"timely":[32],"basis.":[33],"This\r\n\r\ninformation":[34],"required":[35],"for":[36,159,175,194,206],"making":[37,141,195],"critical":[38],"decisions":[39],"forming":[41],"any":[42],"opinion.":[43],"For":[44],"good":[45],"governance":[46],"and\r\n\r\ntransparency,":[47],"it":[48,215],"very":[50],"essential":[51],"that":[52],"delivered":[58],"timely.":[59],"Delivering\r\n\r\ninformation":[60],"through":[63,111],"conventional":[64],"methods":[65,82],"like":[66],"paper":[67,130,152],"forms,":[68],"e-Forms":[69],"have":[70],"problems":[71],"in\r\n\r\ncountries":[72],"having":[73],"large":[74],"section":[75],"population":[77],"illiterate.":[78],"So,":[79],"more":[80,198],"efficient":[81],"need":[83],"be":[85,107,115,122,239],"employed":[86],"for\r\n\r\nthe":[87],"sharing":[89],"data":[91,113],"capture.":[92],"With":[93],"live":[94],"human":[95],"interaction":[96],"local":[98,212],"language":[99],"support,":[100],"an\r\n\r\nInteractive":[101],"Voice":[102],"Response":[103],"Systems":[104],"(IVRS)":[105],"can":[106,114,121],"an":[108,164],"effective":[109],"method":[110],"which":[112],"captured\r\n\r\nand":[116],"about":[118],"shared":[123],"even":[124],"illiterate":[127],"population.":[128],"This":[129,151],"discusses":[131,169],"the\r\n\r\nissues":[132],"involved":[133],"in":[134,146],"implementation":[136,177],"IVR":[138,231],"system":[139,232],"voice":[142],"as":[143],"channel":[145],"delivering":[147],"services\r\n\r\nto":[148],"citizen.":[150],"based":[154],"investigation":[157],"done":[158],"finding":[160],"potential":[162],"IVRS":[165,173,237],"and\r\n\r\nit":[167],"also":[168,216],"real":[171],"time":[172],"requirements":[174],"successful":[176],"Govt":[179],"projects":[180],"how\r\n\r\nIVR":[182],"systems":[183,197],"will":[184],"increase":[185],"acceptability,":[187],"reduces":[188],"query-time":[190],"public\r\n\r\ndelivery":[196],"efficient.":[199],"We":[200],"propose":[201],"nationwide":[203],"single":[204],"number":[205],"accessing":[207],"all":[208],"Govt.":[209,242],"on\r\n\r\nuser":[211],"language.":[213],"Further,":[214],"includes":[217],"case":[219],"study":[220],"Department":[222],"Agriculture":[224],"&":[225],"Cooperation,\r\n\r\nMinistry":[226],"Agriculture,":[228],"depicting":[229],"how":[230],"has":[233],"helped":[234],"farmers.":[235],"Such":[236],"may":[238],"replicated":[240],"by\r\n\r\nother":[241],"department":[243],"wherever":[244],"necessary":[245],"at":[246],"customer":[247],"ease.":[248]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}