{"id":"https://openalex.org/W2396033490","doi":"https://doi.org/10.5220/0004887202140225","title":"Deriving Service Level Agreements from Business Level Agreements - An Approach Towards Strategic Alignment in Organizations","display_name":"Deriving Service Level Agreements from Business Level Agreements - An Approach Towards Strategic Alignment in Organizations","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2396033490","doi":"https://doi.org/10.5220/0004887202140225","mag":"2396033490"},"language":"en","primary_location":{"id":"pmh:oai:eprints.gla.ac.uk:256109","is_oa":false,"landing_page_url":"https://eprints.gla.ac.uk/256109/","pdf_url":null,"source":{"id":"https://openalex.org/S4210235606","display_name":"ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam)","issn_l":"2622-8912","issn":["2622-8912","2622-8920"],"is_oa":false,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference Proceedings"},"type":"conference-paper","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068124769","display_name":"Vitor Almeida Barros","orcid":null},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Vitor Almeida Barros","raw_affiliation_strings":["Universidade de S\u00e3o Paulo, S\u00e3o Paulo, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de S\u00e3o Paulo, S\u00e3o Paulo, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5026913424","display_name":"Marcelo Fantinato","orcid":"https://orcid.org/0000-0001-6261-1497"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Marcelo Fantinato","raw_affiliation_strings":["Universidade de S\u00e3o Paulo, S\u00e3o Paulo, Brazil"],"raw_orcid":"https://orcid.org/0000-0001-6261-1497","affiliations":[{"raw_affiliation_string":"Universidade de S\u00e3o Paulo, S\u00e3o Paulo, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003642918","display_name":"Guilherme M. B. Salles","orcid":null},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Guilherme M. B. Salles","raw_affiliation_strings":["Universidade de S\u00e3o Paulo, S\u00e3o Paulo, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade de S\u00e3o Paulo, S\u00e3o Paulo, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042045970","display_name":"Jo\u00e3o Porto de Albuquerque","orcid":"https://orcid.org/0000-0002-3160-3168"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Jo\u00e3o Porto de Albuquerque","raw_affiliation_strings":["Universidade de S\u00e3o Paulo, S\u00e3o Paulo, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-3160-3168","affiliations":[{"raw_affiliation_string":"Universidade de S\u00e3o Paulo, S\u00e3o Paulo, Brazil","institution_ids":["https://openalex.org/I17974374"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I17974374"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.31499051,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"214","last_page":"225"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9843000173568726,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-model-and-notation","display_name":"Business Process Model and Notation","score":0.8692377805709839},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.7860344648361206},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.6901774406433105},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6613530516624451},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6397215127944946},{"id":"https://openalex.org/keywords/business-process-execution-language","display_name":"Business Process Execution Language","score":0.5545983910560608},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.5406396389007568},{"id":"https://openalex.org/keywords/artifact-centric-business-process-model","display_name":"Artifact-centric business process model","score":0.5115073919296265},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5108935236930847},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.47968101501464844},{"id":"https://openalex.org/keywords/strategic-alignment","display_name":"Strategic alignment","score":0.41886311769485474},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.35744595527648926},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.35475194454193115},{"id":"https://openalex.org/keywords/strategic-planning","display_name":"Strategic planning","score":0.2643958330154419},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.24022555351257324},{"id":"https://openalex.org/keywords/service-oriented-architecture","display_name":"Service-oriented architecture","score":0.20405131578445435},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.19328933954238892},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1240507960319519}],"concepts":[{"id":"https://openalex.org/C179299601","wikidata":"https://www.wikidata.org/wiki/Q1017605","display_name":"Business Process Model and Notation","level":5,"score":0.8692377805709839},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.7860344648361206},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.6901774406433105},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6613530516624451},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6397215127944946},{"id":"https://openalex.org/C4927394","wikidata":"https://www.wikidata.org/wiki/Q787631","display_name":"Business Process Execution Language","level":4,"score":0.5545983910560608},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.5406396389007568},{"id":"https://openalex.org/C162754035","wikidata":"https://www.wikidata.org/wiki/Q17006331","display_name":"Artifact-centric business process model","level":5,"score":0.5115073919296265},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5108935236930847},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47968101501464844},{"id":"https://openalex.org/C129011618","wikidata":"https://www.wikidata.org/wiki/Q7621821","display_name":"Strategic alignment","level":4,"score":0.41886311769485474},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.35744595527648926},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35475194454193115},{"id":"https://openalex.org/C48243021","wikidata":"https://www.wikidata.org/wiki/Q932522","display_name":"Strategic planning","level":2,"score":0.2643958330154419},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24022555351257324},{"id":"https://openalex.org/C57041688","wikidata":"https://www.wikidata.org/wiki/Q220644","display_name":"Service-oriented architecture","level":3,"score":0.20405131578445435},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.19328933954238892},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1240507960319519},{"id":"https://openalex.org/C108578832","wikidata":"https://www.wikidata.org/wiki/Q7621835","display_name":"Strategic financial management","level":3,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:eprints.gla.ac.uk:256109","is_oa":false,"landing_page_url":"https://eprints.gla.ac.uk/256109/","pdf_url":null,"source":{"id":"https://openalex.org/S4210235606","display_name":"ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam)","issn_l":"2622-8912","issn":["2622-8912","2622-8920"],"is_oa":false,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference Proceedings"},{"id":"mag:2396033490","is_oa":false,"landing_page_url":"https://www.researchgate.net/profile/Joao_De_Albuquerque2/publication/262045973_Deriving_Service_Level_Agreements_from_Business_Level_Agreements_An_Approach_Towards_Strategic_Alignment_in_Organizations/links/0f3175367a970271ad000000.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306419442","display_name":"International Conference on Enterprise Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":"International Conference on Enterprise Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4399999976158142,"display_name":"Responsible consumption and production","id":"https://metadata.un.org/sdg/12"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W46189428","https://openalex.org/W270920696","https://openalex.org/W580021383","https://openalex.org/W1483741128","https://openalex.org/W1494893564","https://openalex.org/W1541027670","https://openalex.org/W1672479239","https://openalex.org/W1936022305","https://openalex.org/W1994178904","https://openalex.org/W2002239630","https://openalex.org/W2005103449","https://openalex.org/W2012561972","https://openalex.org/W2044539392","https://openalex.org/W2051928380","https://openalex.org/W2128143860","https://openalex.org/W2132744877","https://openalex.org/W2136451344","https://openalex.org/W2145112629","https://openalex.org/W2152502303","https://openalex.org/W2289055994","https://openalex.org/W2495199414","https://openalex.org/W2624433046","https://openalex.org/W3007635255"],"related_works":["https://openalex.org/W2560398236","https://openalex.org/W2044155471","https://openalex.org/W2125205704","https://openalex.org/W233140575","https://openalex.org/W2403132469","https://openalex.org/W2970421430","https://openalex.org/W2043916711","https://openalex.org/W2438401881","https://openalex.org/W2150804839","https://openalex.org/W2967727823","https://openalex.org/W137063723","https://openalex.org/W2046700806","https://openalex.org/W2279378654","https://openalex.org/W2901490192","https://openalex.org/W1529687717","https://openalex.org/W2599957144","https://openalex.org/W2194580909","https://openalex.org/W2596024321","https://openalex.org/W2788969158","https://openalex.org/W3214031949"],"abstract_inverted_index":{"Business":[0],"Process":[1],"Management":[2],"(BPM)":[3],"can":[4],"help":[5],"organizations":[6],"in":[7,73,108,126],"their":[8],"attempts":[9],"to":[10,24,59,92,118,173,183],"align":[11],"strategies":[12],"between":[13,68,82],"business":[14,54],"and":[15,36,63,77,86,113,134,176],"information":[16],"technology":[17],"areas.":[18],"It":[19],"is":[20,106],"not":[21],"only":[22],"necessary":[23],"address":[25],"functional":[26,75],"properties":[27,76],"during":[28],"the":[29,49,69,83,98,115,120,127,135,158,162,177],"BPM":[30],"life-cycle,":[31],"but":[32],"also":[33],"process":[34,55,84],"quality":[35],"operating":[37],"constraints,":[38],"which":[39,105],"are":[40,57],"usually":[41],"grouped":[42],"together":[43],"as":[44,79,81],"Non-Functional":[45],"Properties":[46],"(NFP).":[47],"However,":[48],"most":[50],"prestigious":[51],"languages":[52],"for":[53],"modelling":[56,85],"unable":[58],"represent":[60],"these":[61],"NFPs,":[62,125],"this":[64,94],"creates":[65],"a":[66,139,152,169],"gap":[67,95],"degree":[70],"of":[71,129,141,161,179],"success":[72],"identifying":[74],"NFPs":[78],"well":[80],"its":[87],"implementation.":[88],"We":[89],"have":[90],"attempted":[91],"fill":[93],"by":[96,123],"proposing":[97],"StrAli-BPM":[99,163],"(Strategic":[100],"Alignment":[101],"with":[102,147],"BPM)":[103],"approach,":[104],"divided":[107],"two":[109],"parts":[110],"\u2013":[111],"BLA@BPMN":[112],"BLA2SLA:":[114],"former":[116],"seeks":[117],"extend":[119],"BPMN":[121],"language":[122],"embodying":[124],"form":[128],"BLAs":[130],"(Business":[131],"Level":[132,144],"Agreements);":[133],"latter":[136],"semi-automatically":[137],"derives":[138],"set":[140],"SLAs":[142],"(Service":[143],"Agreements),":[145],"linked":[146],"web":[148],"se":[149],"rvices,":[150],"from":[151],"pre-defined":[153],"BLA.":[154],"This":[155],"paper":[156],"outlines":[157],"BLA2SLA":[159,175],"part":[160],"approach.":[164],"In":[165],"addition,":[166],"it":[167],"includes":[168],"prototype":[170],"tool":[171],"developed":[172],"validate":[174,184],"results":[178],"an":[180],"experiment":[181],"undertaken":[182],"it.":[185]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}