{"id":"https://openalex.org/W7165119235","doi":"https://doi.org/10.48550/arxiv.2606.19286","title":"Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots","display_name":"Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots","publication_year":2026,"publication_date":"2026-06-17","ids":{"openalex":"https://openalex.org/W7165119235","doi":"https://doi.org/10.48550/arxiv.2606.19286"},"language":null,"primary_location":{"id":"doi:10.48550/arxiv.2606.19286","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2606.19286","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Preprint"},"type":"preprint","indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.48550/arxiv.2606.19286","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5138935556","display_name":"Biswadeep Sen","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sen, Biswadeep","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5138956559","display_name":"Yi-Chieh Lee","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Lee, Yi-Chieh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.7368000149726868,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.7368000149726868,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.061799999326467514,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.03009999915957451,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.7674999833106995},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.6481000185012817},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"Trustworthiness","score":0.5167999863624573},{"id":"https://openalex.org/keywords/connection","display_name":"Connection (principal bundle)","score":0.49880000948905945},{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.47909998893737793},{"id":"https://openalex.org/keywords/deception","display_name":"Deception","score":0.47040000557899475},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.39820000529289246}],"concepts":[{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.7674999833106995},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.6481000185012817},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.5167999863624573},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5160999894142151},{"id":"https://openalex.org/C13355873","wikidata":"https://www.wikidata.org/wiki/Q2920850","display_name":"Connection (principal bundle)","level":2,"score":0.49880000948905945},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.47909998893737793},{"id":"https://openalex.org/C2779267917","wikidata":"https://www.wikidata.org/wiki/Q170028","display_name":"Deception","level":2,"score":0.47040000557899475},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4643999934196472},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.39820000529289246},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3935000002384186},{"id":"https://openalex.org/C2987946170","wikidata":"https://www.wikidata.org/wiki/Q853725","display_name":"Social relationship","level":2,"score":0.35409998893737793},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.35010001063346863},{"id":"https://openalex.org/C89611455","wikidata":"https://www.wikidata.org/wiki/Q6804646","display_name":"Mechanism (biology)","level":2,"score":0.30480000376701355},{"id":"https://openalex.org/C130064352","wikidata":"https://www.wikidata.org/wiki/Q853725","display_name":"Social relation","level":2,"score":0.29919999837875366},{"id":"https://openalex.org/C129484327","wikidata":"https://www.wikidata.org/wiki/Q177603","display_name":"Social perception","level":3,"score":0.29120001196861267},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.27730000019073486},{"id":"https://openalex.org/C172656115","wikidata":"https://www.wikidata.org/wiki/Q2142613","display_name":"Social distance","level":5,"score":0.26409998536109924},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.25369998812675476},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.25029999017715454}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.48550/arxiv.2606.19286","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2606.19286","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"Preprint"}],"best_oa_location":{"id":"doi:10.48550/arxiv.2606.19286","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2606.19286","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Preprint"},"sustainable_development_goals":[{"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10","score":0.6321699619293213}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"When":[0],"social":[1,36,65,125,132,164,179],"chatbots":[2,18,101,111,165,199],"make":[3],"mistakes,":[4],"and":[5,67,107,134,175],"they":[6,9,26,38],"do,":[7],"how":[8],"recover":[10],"determines":[11],"whether":[12],"users":[13,41],"trust":[14],"them":[15],"again.":[16],"Social":[17],"are":[19],"increasingly":[20],"integrated":[21],"into":[22],"everyday":[23],"life,":[24],"yet":[25],"remain":[27],"prone":[28],"to":[29,152],"generating":[30],"convincing":[31],"but":[32,88,143],"inaccurate":[33],"information.":[34],"The":[35],"connection":[37,126,180],"build":[39],"with":[40,127],"makes":[42],"such":[43],"errors":[44,113],"particularly":[45],"consequential.":[46],"We":[47,194],"conducted":[48],"a":[49,58,182,191],"between-subjects":[50],"experiment":[51],"(N=120)":[52],"comparing":[53],"three":[54,81],"error":[55,85],"correction":[56,68,187],"strategies:":[57],"webpage":[59],"retraction,":[60],"self-correction":[61,90],"by":[62,69,116],"the":[63,84,95,120,123,128,138,146],"same":[64],"chatbot,":[66,129],"an":[70,153],"expert":[71],"chatbot.":[72],"Our":[73],"results":[74],"reveal":[75],"two":[76],"key":[77],"findings.":[78],"First,":[79],"all":[80],"strategies":[82],"corrected":[83,115,148],"equally":[86],"well,":[87],"only":[89,144],"did":[91],"so":[92],"without":[93],"damaging":[94],"chatbot's":[96],"credibility:":[97],"participants":[98],"rated":[99],"self-correcting":[100],"significantly":[102,136],"higher":[103],"in":[104,178],"both":[105],"trustworthiness":[106],"perceived":[108],"expertise":[109],"than":[110,172],"whose":[112],"were":[114],"external":[117,154],"sources.":[118],"Second,":[119],"strength":[121],"of":[122,140],"user's":[124],"measured":[130],"through":[131],"attraction":[133],"self-disclosure,":[135],"predicted":[137],"magnitude":[139],"belief":[141],"change,":[142],"when":[145],"chatbot":[147],"itself.":[149],"Outsourcing":[150],"corrections":[151],"source":[155],"severed":[156],"this":[157],"link":[158],"entirely.":[159],"These":[160],"findings":[161],"suggest":[162],"that":[163,176,185,200],"should":[166],"correct":[167],"their":[168,207],"own":[169,208],"mistakes":[170],"rather":[171],"outsource":[173],"corrections,":[174],"investing":[177],"is":[181],"functional":[183],"mechanism":[184],"amplifies":[186],"effectiveness,":[188],"not":[189],"merely":[190],"design":[192],"feature.":[193],"discuss":[195],"implications":[196],"for":[197],"designing":[198],"maintain":[201],"long-term":[202],"credibility":[203],"while":[204],"effectively":[205],"addressing":[206],"errors.":[209]},"counts_by_year":[],"updated_date":"2026-07-01T06:00:48.157686","created_date":"2026-06-19T00:00:00"}