{"id":"https://openalex.org/W7154018500","doi":"https://doi.org/10.48550/arxiv.2604.08618","title":"SkillForge: Forging Domain-Specific, Self-Evolving Agent Skills in Cloud Technical Support","display_name":"SkillForge: Forging Domain-Specific, Self-Evolving Agent Skills in Cloud Technical Support","publication_year":2026,"publication_date":"2026-04-09","ids":{"openalex":"https://openalex.org/W7154018500","doi":"https://doi.org/10.48550/arxiv.2604.08618"},"language":null,"primary_location":{"id":"doi:10.48550/arxiv.2604.08618","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2604.08618","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Preprint"},"type":"preprint","indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.48550/arxiv.2604.08618","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079821496","display_name":"Xingyan Liu","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Liu, Xingyan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5133480884","display_name":"Xiyue Luo","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Luo, Xiyue","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5133540488","display_name":"Linyu Li","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Li, Linyu","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5133505206","display_name":"Ganghong Huang","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Huang, Ganghong","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5133540326","display_name":"Jianfeng Liu","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Liu, Jianfeng","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5102986797","display_name":"Honglin Qiao","orcid":"https://orcid.org/0000-0002-1432-5469"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Qiao, Honglin","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.43959999084472656,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.43959999084472656,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.07540000230073929,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.0731000006198883,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.7190999984741211},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.6322000026702881},{"id":"https://openalex.org/keywords/consistency","display_name":"Consistency (knowledge bases)","score":0.6241000294685364},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.5942999720573425},{"id":"https://openalex.org/keywords/pipeline","display_name":"Pipeline (software)","score":0.5881999731063843},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5788000226020813},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5374000072479248},{"id":"https://openalex.org/keywords/domain-knowledge","display_name":"Domain knowledge","score":0.44839999079704285}],"concepts":[{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.7190999984741211},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6912000179290771},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.6322000026702881},{"id":"https://openalex.org/C2776436953","wikidata":"https://www.wikidata.org/wiki/Q5163215","display_name":"Consistency (knowledge bases)","level":2,"score":0.6241000294685364},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.5942999720573425},{"id":"https://openalex.org/C43521106","wikidata":"https://www.wikidata.org/wiki/Q2165493","display_name":"Pipeline (software)","level":2,"score":0.5881999731063843},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5788000226020813},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5374000072479248},{"id":"https://openalex.org/C207685749","wikidata":"https://www.wikidata.org/wiki/Q2088941","display_name":"Domain knowledge","level":2,"score":0.44839999079704285},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4223000109195709},{"id":"https://openalex.org/C132758656","wikidata":"https://www.wikidata.org/wiki/Q5307365","display_name":"Dreyfus model of skill acquisition","level":2,"score":0.37599998712539673},{"id":"https://openalex.org/C75291252","wikidata":"https://www.wikidata.org/wiki/Q1315756","display_name":"TRACE (psycholinguistics)","level":2,"score":0.3750999867916107},{"id":"https://openalex.org/C105002631","wikidata":"https://www.wikidata.org/wiki/Q4833645","display_name":"Subject-matter expert","level":3,"score":0.3569999933242798},{"id":"https://openalex.org/C96494537","wikidata":"https://www.wikidata.org/wiki/Q193057","display_name":"Forging","level":2,"score":0.3564999997615814},{"id":"https://openalex.org/C2777620637","wikidata":"https://www.wikidata.org/wiki/Q7535191","display_name":"Skill mix","level":3,"score":0.3262999951839447},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.31709998846054077},{"id":"https://openalex.org/C58328972","wikidata":"https://www.wikidata.org/wiki/Q184609","display_name":"Expert system","level":2,"score":0.31619998812675476},{"id":"https://openalex.org/C175154964","wikidata":"https://www.wikidata.org/wiki/Q380077","display_name":"Task analysis","level":3,"score":0.2962000072002411},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.2847000062465668},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.2842000126838684},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.28189998865127563},{"id":"https://openalex.org/C74072328","wikidata":"https://www.wikidata.org/wiki/Q1142726","display_name":"Intelligent agent","level":2,"score":0.27880001068115234},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.27790001034736633},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.2648000121116638},{"id":"https://openalex.org/C33762810","wikidata":"https://www.wikidata.org/wiki/Q461671","display_name":"Data integrity","level":2,"score":0.259799987077713}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.48550/arxiv.2604.08618","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2604.08618","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"Preprint"}],"best_oa_location":{"id":"doi:10.48550/arxiv.2604.08618","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2604.08618","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":"2331-8422","issn":["2331-8422"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Preprint"},"sustainable_development_goals":[{"score":0.7645701766014099,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"Deploying":[0],"LLM-powered":[1],"agents":[2],"in":[3,82,109],"enterprise":[4],"scenarios":[5,143],"such":[6],"as":[7,168],"cloud":[8,141],"technical":[9],"support":[10,87,142],"demands":[11],"high-quality,":[12],"domain-specific":[13],"skills.":[14],"However,":[15],"existing":[16],"skill":[17,44,51,80,114,119,166,186],"creators":[18],"lack":[19],"domain":[20],"grounding,":[21],"producing":[22],"skills":[23,128,162],"poorly":[24],"aligned":[25],"with":[26,131,172],"real-world":[27,140],"task":[28],"requirements.":[29],"Moreover,":[30],"once":[31],"deployed,":[32],"there":[33],"is":[34],"no":[35],"systematic":[36],"mechanism":[37],"to":[38,43,120,129],"trace":[39],"execution":[40,107],"failures":[41,108],"back":[42],"deficiencies":[45],"and":[46,85,101,116,147,179,195],"drive":[47],"targeted":[48],"refinements,":[49],"leaving":[50],"quality":[52,187],"stagnant":[53],"despite":[54],"accumulating":[55],"operational":[56],"evidence.":[57],"We":[58],"introduce":[59],"SkillForge,":[60],"a":[61,75,93],"self-evolving":[62],"framework":[63],"that":[64,202],"closes":[65],"an":[66],"end-to-end":[67],"creation-evaluation-refinement":[68],"loop.":[69],"To":[70,89],"produce":[71],"well-aligned":[72],"initial":[73,161],"skills,":[74],"Domain-Contextualized":[76,155],"Skill":[77,99,102,156],"Creator":[78,157],"grounds":[79],"synthesis":[81],"knowledge":[83],"bases":[84],"historical":[86,177],"tickets.":[88],"enable":[90],"continuous":[91],"self-optimization,":[92],"three-stage":[94],"pipeline":[95],"--":[96,104],"Failure":[97],"Analyzer,":[98],"Diagnostician,":[100],"Optimizer":[103],"automatically":[105],"diagnoses":[106],"batch,":[110],"pinpoints":[111],"the":[112,118,154,164,181],"underlying":[113],"deficiencies,":[115],"rewrites":[117],"eliminate":[121],"them.":[122],"This":[123],"cycle":[124],"runs":[125],"iteratively,":[126],"allowing":[127],"self-improve":[130],"every":[132],"round":[133],"of":[134],"deployment":[135],"feedback.":[136],"Evaluated":[137],"on":[138],"five":[139],"spanning":[144],"1,883":[145],"tickets":[146],"3,737":[148],"tasks,":[149],"experiments":[150],"show":[151],"that:":[152],"(1)":[153],"produces":[158],"substantially":[159],"better":[160],"than":[163],"generic":[165,196],"creator,":[167],"measured":[169],"by":[170],"consistency":[171],"expert-authored":[173],"reference":[174],"responses":[175],"from":[176,188],"tickets;":[178],"(2)":[180],"self-evolution":[182],"loop":[183],"progressively":[184],"improves":[185],"diverse":[189],"starting":[190],"points":[191],"(including":[192],"expert-authored,":[193],"domain-created,":[194],"skills)":[197],"across":[198],"successive":[199],"rounds,":[200],"demonstrating":[201],"automated":[203],"evolution":[204],"can":[205],"surpass":[206],"manually":[207],"curated":[208],"expert":[209],"knowledge.":[210]},"counts_by_year":[],"updated_date":"2026-07-28T07:46:37.118299","created_date":"2026-04-14T00:00:00"}
