{"id":"https://openalex.org/W7135200551","doi":"https://doi.org/10.48550/arxiv.2603.11303","title":"Bridging the Cognitive Gap: Co-Designing and Evaluating a Voice-Enabled Community Chatbot for Older Adults","display_name":"Bridging the Cognitive Gap: Co-Designing and Evaluating a Voice-Enabled Community Chatbot for Older Adults","publication_year":2026,"publication_date":"2026-03-11","ids":{"openalex":"https://openalex.org/W7135200551","doi":"https://doi.org/10.48550/arxiv.2603.11303"},"language":null,"primary_location":{"id":"doi:10.48550/arxiv.2603.11303","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2603.11303","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Preprint"},"type":"preprint","indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.48550/arxiv.2603.11303","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5129046218","display_name":"Feng Chen","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Chen, Feng","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008013685","display_name":"Luna Xingyu Li","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Li, Luna Xingyu","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5115733896","display_name":"Ray-Yuan Chung","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Chung, Ray-Yuan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5129058889","display_name":"Wenyu Zeng","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Zeng, Wenyu","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112895711","display_name":"Yein Jeon","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jeon, Yein","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5129081785","display_name":"Yizhou Hu","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hu, Yizhou","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5090774472","display_name":"Oleg Zaslavsky","orcid":"https://orcid.org/0000-0002-6724-9252"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Zaslavsky, Oleg","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.6672000288963318,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.6672000288963318,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.08129999786615372,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.07649999856948853,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9114000201225281},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.7178999781608582},{"id":"https://openalex.org/keywords/bridging","display_name":"Bridging (networking)","score":0.5782999992370605},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.5275999903678894},{"id":"https://openalex.org/keywords/digital-literacy","display_name":"Digital literacy","score":0.4975000023841858},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.3621000051498413},{"id":"https://openalex.org/keywords/intervention","display_name":"Intervention (counseling)","score":0.3499999940395355}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9114000201225281},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7178999781608582},{"id":"https://openalex.org/C174348530","wikidata":"https://www.wikidata.org/wiki/Q188635","display_name":"Bridging (networking)","level":2,"score":0.5782999992370605},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.5275999903678894},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5078999996185303},{"id":"https://openalex.org/C2777646416","wikidata":"https://www.wikidata.org/wiki/Q242069","display_name":"Digital literacy","level":2,"score":0.4975000023841858},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3982999920845032},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.3621000051498413},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3517000079154968},{"id":"https://openalex.org/C2780665704","wikidata":"https://www.wikidata.org/wiki/Q959298","display_name":"Intervention (counseling)","level":2,"score":0.3499999940395355},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.34299999475479126},{"id":"https://openalex.org/C547764534","wikidata":"https://www.wikidata.org/wiki/Q8236","display_name":"Literacy","level":2,"score":0.3400999903678894},{"id":"https://openalex.org/C202645933","wikidata":"https://www.wikidata.org/wiki/Q4930","display_name":"eHealth","level":3,"score":0.3125},{"id":"https://openalex.org/C173655357","wikidata":"https://www.wikidata.org/wiki/Q244752","display_name":"Digital divide","level":3,"score":0.30379998683929443},{"id":"https://openalex.org/C177291462","wikidata":"https://www.wikidata.org/wiki/Q423038","display_name":"Active listening","level":2,"score":0.30079999566078186},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.3003999888896942},{"id":"https://openalex.org/C39890363","wikidata":"https://www.wikidata.org/wiki/Q36108","display_name":"Generative grammar","level":2,"score":0.2913999855518341},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.2838999927043915},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.28130000829696655},{"id":"https://openalex.org/C195324797","wikidata":"https://www.wikidata.org/wiki/Q33742","display_name":"Natural language","level":2,"score":0.2612999975681305},{"id":"https://openalex.org/C2777083192","wikidata":"https://www.wikidata.org/wiki/Q1814648","display_name":"Plain language","level":2,"score":0.25429999828338623}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.48550/arxiv.2603.11303","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2603.11303","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"Preprint"}],"best_oa_location":{"id":"doi:10.48550/arxiv.2603.11303","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2603.11303","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Preprint"},"sustainable_development_goals":[{"display_name":"Quality Education","score":0.8935130834579468,"id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"Digital":[0],"portals":[1],"in":[2,64],"retirement":[3,62],"communities":[4],"often":[5],"create":[6],"physical":[7],"and":[8,42,72,97,128],"cognitive":[9,118],"barriers":[10],"for":[11,124],"older":[12,129],"adults,":[13],"leading":[14],"to":[15,108],"digital":[16],"avoidance.":[17],"Generative":[18],"AI":[19,87,135],"offers":[20],"a":[21,51,59,69,78],"solution":[22],"by":[23,33],"enabling":[24],"natural":[25],"language":[26],"interaction,":[27],"yet":[28],"its":[29],"adoption":[30],"is":[31],"hindered":[32],"the":[34,65],"opaque,":[35],"\"Black":[36],"Box\"":[37,80],"nature":[38],"of":[39],"these":[40],"systems":[41],"lingering":[43],"usability":[44,120],"challenges.":[45],"To":[46],"address":[47],"this,":[48],"we":[49,76],"evaluated":[50],"voice-enabled":[52],"Large":[53],"Language":[54],"Model":[55],"(LLM)":[56],"chatbot":[57],"at":[58],"continuing":[60],"care":[61],"community":[63],"Pacific":[66],"Northwest.":[67],"Through":[68],"mixed-methods":[70],"Co-Design":[71],"Literacy":[73],"Workshop":[74],"(N=25),":[75],"applied":[77],"\"Glass":[79],"approach":[81],"combining":[82],"multimodal":[83],"accessibility":[84],"with":[85],"intentional":[86],"education.":[88],"The":[89],"intervention":[90],"significantly":[91,123],"improved":[92],"participants'":[93],"technical":[94],"understanding":[95],"(p=0.004)":[96],"perceived":[98],"transparency":[99],"(p=0.001),":[100],"shifting":[101],"their":[102],"interaction":[103],"model":[104],"from":[105],"blind":[106],"trust":[107],"informed":[109],"reliance":[110],"prioritizing":[111],"verifiable":[112],"evidence.":[113],"While":[114],"voice":[115],"input":[116],"reduced":[117],"load,":[119],"scores":[121],"dropped":[122],"users":[125],"aged":[126],"80":[127],"(r=-0.50),":[130],"indicating":[131],"that":[132],"truly":[133],"age-inclusive":[134],"must":[136],"evolve":[137],"beyond":[138],"touch-based":[139],"interfaces":[140],"toward":[141],"zero-touch":[142],"navigation.":[143]},"counts_by_year":[],"updated_date":"2026-07-01T06:00:48.157686","created_date":"2026-03-14T00:00:00"}
