{"id":"https://openalex.org/W1985347578","doi":"https://doi.org/10.4304/jcp.8.7.1788-1792","title":"The Extent of ERP Customization towards User Satisfaction in Daily Operation for Manufacturing Companies","display_name":"The Extent of ERP Customization towards User Satisfaction in Daily Operation for Manufacturing Companies","publication_year":2013,"publication_date":"2013-07-01","ids":{"openalex":"https://openalex.org/W1985347578","doi":"https://doi.org/10.4304/jcp.8.7.1788-1792","mag":"1985347578"},"language":"en","primary_location":{"id":"doi:10.4304/jcp.8.7.1788-1792","is_oa":false,"landing_page_url":"https://doi.org/10.4304/jcp.8.7.1788-1792","pdf_url":null,"source":{"id":"https://openalex.org/S77894049","display_name":"Journal of Computers","issn_l":"1796-203X","issn":["1796-203X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318660","host_organization_name":"Academy Publisher","host_organization_lineage":["https://openalex.org/P4310318660"],"host_organization_lineage_names":["Academy Publisher"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015797507","display_name":"Kasturi Kanchymalay","orcid":"https://orcid.org/0000-0003-1424-1510"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kasturi Kanchymalay","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101621340","display_name":"Ramesh Krishnan","orcid":"https://orcid.org/0000-0002-0844-5480"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ramesh Krishnan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003771007","display_name":"Fahmi Arif","orcid":"https://orcid.org/0000-0002-4720-0793"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fahmi Arif","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042531806","display_name":"Syuria Amiruddin","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Syuria Amiruddin","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014235575","display_name":"Sazilah Salam","orcid":"https://orcid.org/0000-0003-4979-6129"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sazilah Salam","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5062857962","display_name":"Ummi Rabaah Hashim","orcid":"https://orcid.org/0000-0002-4105-2005"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ummi Rabaah Hashim","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.1703055,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":"8","issue":"7","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9836999773979187,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.8243082761764526},{"id":"https://openalex.org/keywords/mass-customization","display_name":"Mass customization","score":0.5958738327026367},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5582754611968994},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.5294477939605713},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.44134074449539185},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.39876171946525574},{"id":"https://openalex.org/keywords/manufacturing-engineering","display_name":"Manufacturing engineering","score":0.34705114364624023},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20977765321731567},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.15113824605941772},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.08895277976989746}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.8243082761764526},{"id":"https://openalex.org/C72414096","wikidata":"https://www.wikidata.org/wiki/Q1367461","display_name":"Mass customization","level":3,"score":0.5958738327026367},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5582754611968994},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.5294477939605713},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.44134074449539185},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.39876171946525574},{"id":"https://openalex.org/C117671659","wikidata":"https://www.wikidata.org/wiki/Q11049265","display_name":"Manufacturing engineering","level":1,"score":0.34705114364624023},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20977765321731567},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.15113824605941772},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08895277976989746}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4304/jcp.8.7.1788-1792","is_oa":false,"landing_page_url":"https://doi.org/10.4304/jcp.8.7.1788-1792","pdf_url":null,"source":{"id":"https://openalex.org/S77894049","display_name":"Journal of Computers","issn_l":"1796-203X","issn":["1796-203X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318660","host_organization_name":"Academy Publisher","host_organization_lineage":["https://openalex.org/P4310318660"],"host_organization_lineage_names":["Academy Publisher"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computers","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.839.741","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.839.741","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://ojs.academypublisher.com/index.php/jcp/article/viewFile/jcp080717881792/7239/","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W38427842","https://openalex.org/W108323407","https://openalex.org/W1965925478","https://openalex.org/W1968051268","https://openalex.org/W2036016299","https://openalex.org/W2059545898","https://openalex.org/W2068288992","https://openalex.org/W2082794678","https://openalex.org/W2083414383","https://openalex.org/W2109549175","https://openalex.org/W2121008276","https://openalex.org/W2123973141","https://openalex.org/W2139056082","https://openalex.org/W2151627395","https://openalex.org/W3125193916"],"related_works":["https://openalex.org/W2360874376","https://openalex.org/W2367660559","https://openalex.org/W2980152209","https://openalex.org/W2385360656","https://openalex.org/W2384720442","https://openalex.org/W2364450347","https://openalex.org/W4383225976","https://openalex.org/W2377983144","https://openalex.org/W2349404871","https://openalex.org/W2077362729"],"abstract_inverted_index":{"Abstract\u2014Study":[0],"to":[1,28],"explore":[2],"the":[3,11,30,34,50,55],"effect":[4],"of":[5,14,44],"customization":[6,45,66],"towards":[7,54],"user":[8,31,51],"satisfaction":[9,32,52],"in":[10,19,33],"daily":[12],"operation":[13],"ERP":[15,56],"system.Study":[16],"carried":[17],"out":[18],"four":[20],"manufacturing":[21,35],"companies.":[22,36],"Indepth":[23],"interviews":[24],"and":[25],"surveys":[26],"used":[27],"measure":[29],"The":[37],"results":[38],"reveal":[39],"that":[40],"exceeding":[41],"certain":[42],"level":[43,53],"complexity":[46,67],"index":[47,68],"would":[48],"reduce":[49],"system":[57],"operation.":[58],"Index":[59],"Terms\u2014enterprise":[60],"resource":[61],"planning;":[62],"erp;":[63],"customization;":[64],"manufacturing;":[65],"I.":[69]},"counts_by_year":[{"year":2021,"cited_by_count":2},{"year":2017,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}