{"id":"https://openalex.org/W2088025034","doi":"https://doi.org/10.4304/jcp.5.11.1693-1699","title":"Applying OWL to Build Ontology for Customer Knowledge Management","display_name":"Applying OWL to Build Ontology for Customer Knowledge Management","publication_year":2010,"publication_date":"2010-11-01","ids":{"openalex":"https://openalex.org/W2088025034","doi":"https://doi.org/10.4304/jcp.5.11.1693-1699","mag":"2088025034"},"language":"en","primary_location":{"id":"doi:10.4304/jcp.5.11.1693-1699","is_oa":false,"landing_page_url":"https://doi.org/10.4304/jcp.5.11.1693-1699","pdf_url":null,"source":{"id":"https://openalex.org/S77894049","display_name":"Journal of Computers","issn_l":"1796-203X","issn":["1796-203X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318660","host_organization_name":"Academy Publisher","host_organization_lineage":["https://openalex.org/P4310318660"],"host_organization_lineage_names":["Academy Publisher"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001573523","display_name":"Yalan Yan","orcid":"https://orcid.org/0000-0003-4263-9278"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Yalan Yan","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5012560922","display_name":"Xianjin Zha","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Xianjin Zha","raw_affiliation_strings":[],"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5001573523"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4524,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.73659331,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"5","issue":"11","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10215","display_name":"Semantic Web and Ontologies","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10215","display_name":"Semantic Web and Ontologies","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9868999719619751,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7096720933914185},{"id":"https://openalex.org/keywords/owl-s","display_name":"OWL-S","score":0.7072439789772034},{"id":"https://openalex.org/keywords/ontology","display_name":"Ontology","score":0.6987563967704773},{"id":"https://openalex.org/keywords/web-ontology-language","display_name":"Web Ontology Language","score":0.625481903553009},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.44650721549987793},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.346160888671875},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.3013293147087097},{"id":"https://openalex.org/keywords/semantic-web","display_name":"Semantic Web","score":0.2042890191078186},{"id":"https://openalex.org/keywords/semantic-web-stack","display_name":"Semantic Web Stack","score":0.042429178953170776},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.041316837072372437}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7096720933914185},{"id":"https://openalex.org/C50382505","wikidata":"https://www.wikidata.org/wiki/Q2553356","display_name":"OWL-S","level":4,"score":0.7072439789772034},{"id":"https://openalex.org/C25810664","wikidata":"https://www.wikidata.org/wiki/Q44325","display_name":"Ontology","level":2,"score":0.6987563967704773},{"id":"https://openalex.org/C101230327","wikidata":"https://www.wikidata.org/wiki/Q826165","display_name":"Web Ontology Language","level":3,"score":0.625481903553009},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44650721549987793},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.346160888671875},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3013293147087097},{"id":"https://openalex.org/C2129575","wikidata":"https://www.wikidata.org/wiki/Q54837","display_name":"Semantic Web","level":2,"score":0.2042890191078186},{"id":"https://openalex.org/C167379230","wikidata":"https://www.wikidata.org/wiki/Q1026884","display_name":"Semantic Web Stack","level":3,"score":0.042429178953170776},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.041316837072372437},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4304/jcp.5.11.1693-1699","is_oa":false,"landing_page_url":"https://doi.org/10.4304/jcp.5.11.1693-1699","pdf_url":null,"source":{"id":"https://openalex.org/S77894049","display_name":"Journal of Computers","issn_l":"1796-203X","issn":["1796-203X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318660","host_organization_name":"Academy Publisher","host_organization_lineage":["https://openalex.org/P4310318660"],"host_organization_lineage_names":["Academy Publisher"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computers","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.46000000834465027,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W86180073","https://openalex.org/W586118758","https://openalex.org/W1482460921","https://openalex.org/W1583706600","https://openalex.org/W1982635715","https://openalex.org/W2021678261","https://openalex.org/W2037680823","https://openalex.org/W2041367780","https://openalex.org/W2062625370","https://openalex.org/W2066836445","https://openalex.org/W2071766273","https://openalex.org/W2126502726","https://openalex.org/W2133109597","https://openalex.org/W2134332934","https://openalex.org/W2137989220","https://openalex.org/W2154687603","https://openalex.org/W2160845726"],"related_works":["https://openalex.org/W2039975250","https://openalex.org/W2475889485","https://openalex.org/W1596824673","https://openalex.org/W25470220","https://openalex.org/W2360961025","https://openalex.org/W190956113","https://openalex.org/W2099185168","https://openalex.org/W1571531079","https://openalex.org/W1560601079","https://openalex.org/W1582258607"],"abstract_inverted_index":{"With":[0],"the":[1,7,30,41,48,91,112,121,125,142,146],"progress":[2],"of":[3,9,35,114,131,145],"economic":[4],"globalization":[5],"and":[6,25,33,64,162],"coming":[8],"knowledge":[10,60,167],"economy,":[11],"customers":[12,24,28],"have":[13],"become":[14],"valuable":[15],"resources":[16],"grabbed":[17],"by":[18,66],"enterprises.":[19],"How":[20],"to":[21,136,153],"retain":[22],"old":[23],"obtain":[26],"new":[27],"is":[29],"main":[31],"content":[32],"purpose":[34],"Customer":[36],"Knowledge":[37],"Management":[38],"(CKM).":[39],"Following":[40],"introduction":[42],"in":[43,53,69,117],"section":[44,70,73,81,108],"1,":[45],"we":[46,75,83,110,119],"analyze":[47,111],"need":[49],"for":[50,88],"ontology":[51,78,86,122],"building":[52],"implementing":[54],"CKM":[55],"strategy":[56],"considering":[57],"that":[58,98],"customer":[59],"could":[61,99],"be":[62,100,154],"understood":[63],"processed":[65],"machine":[67],"automatically":[68],"2.":[71],"In":[72,80,90,107],"3,":[74],"discuss":[76],"Web":[77,105],"languages.":[79],"4,":[82],"design":[84],"an":[85],"framework":[87],"CKM.":[89],"framework,":[92,172],"there":[93],"exist":[94],"many":[95],"semantic":[96,143],"relations":[97,144],"expressed":[101],"using":[102],"OWL":[103,139],"(Ontology":[104],"Language).":[106],"5,":[109],"environment":[113],"Protege":[115],"3.4.4":[116],"which":[118],"develop":[120],"based":[123],"on":[124],"framework.":[126],"We":[127],"elicit":[128],"several":[129],"paragraphs":[130],"source":[132],"code":[133],"as":[134],"examples":[135],"show":[137],"how":[138],"can":[140],"represent":[141],"ontology,":[147,170],"i.e.":[148],"cardinality":[149],"restrictions,":[150,159],"classes":[151],"declared":[152],"disjoint,":[155],"Boolean":[156],"combination,":[157],"hasValue":[158],"enumeration":[160],"class,":[161],"property":[163],"definition.":[164],"Index":[165],"Terms\u2014customer":[166],"management":[168],"(CKM),":[169],"OWL,":[171],"representation":[173]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
