{"id":"https://openalex.org/W2780114585","doi":"https://doi.org/10.4067/s0718-18762018000200105","title":"Assessing the Buyer Trust and Satisfaction Factors in the E-Marketplace","display_name":"Assessing the Buyer Trust and Satisfaction Factors in the E-Marketplace","publication_year":2017,"publication_date":"2017-12-20","ids":{"openalex":"https://openalex.org/W2780114585","doi":"https://doi.org/10.4067/s0718-18762018000200105","mag":"2780114585"},"language":"en","primary_location":{"id":"doi:10.4067/s0718-18762018000200105","is_oa":true,"landing_page_url":"https://doi.org/10.4067/s0718-18762018000200105","pdf_url":"https://scielo.conicyt.cl/pdf/jtaer/v13n2/0718-1876-jtaer-13-02-00105.pdf","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of theoretical and applied electronic commerce research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://scielo.conicyt.cl/pdf/jtaer/v13n2/0718-1876-jtaer-13-02-00105.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077360887","display_name":"Sfenrianto Sfenrianto","orcid":"https://orcid.org/0000-0001-6752-0009"},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Sfenrianto Sfenrianto","raw_affiliation_strings":["Bina Nusantara University, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072246084","display_name":"Tendi Wijaya","orcid":null},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Tendi Wijaya","raw_affiliation_strings":["Bina Nusantara University, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112390630","display_name":"Gunawan Wang","orcid":null},"institutions":[{"id":"https://openalex.org/I166073570","display_name":"Binus University","ror":"https://ror.org/03zmf4s77","country_code":"ID","type":"education","lineage":["https://openalex.org/I166073570"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Gunawan Wang","raw_affiliation_strings":["Bina Nusantara University, Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bina Nusantara University, Indonesia","institution_ids":["https://openalex.org/I166073570"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I166073570"],"apc_list":{"value":1000,"currency":"CHF","value_usd":1082},"apc_paid":{"value":1000,"currency":"CHF","value_usd":1082},"fwci":18.1413,"has_fulltext":true,"cited_by_count":84,"citation_normalized_percentile":{"value":0.99164288,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"13","issue":"2","first_page":"43","last_page":"57"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13053","display_name":"SMEs Development and Digital Marketing","score":0.9663000106811523,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13053","display_name":"SMEs Development and Digital Marketing","score":0.9663000106811523,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.9488999843597412,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9212999939918518,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.76250159740448},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.736785888671875},{"id":"https://openalex.org/keywords/indonesian","display_name":"Indonesian","score":0.7291390895843506},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6083491444587708},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5367691516876221},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5157794952392578},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4641711711883545},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4533388912677765},{"id":"https://openalex.org/keywords/online-business","display_name":"Online business","score":0.4249122738838196},{"id":"https://openalex.org/keywords/internet-users","display_name":"Internet users","score":0.41091418266296387},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.12242144346237183},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.12214741110801697},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.07769221067428589}],"concepts":[{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.76250159740448},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.736785888671875},{"id":"https://openalex.org/C2779207338","wikidata":"https://www.wikidata.org/wiki/Q9240","display_name":"Indonesian","level":2,"score":0.7291390895843506},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6083491444587708},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5367691516876221},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5157794952392578},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4641711711883545},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4533388912677765},{"id":"https://openalex.org/C2986873142","wikidata":"https://www.wikidata.org/wiki/Q734253","display_name":"Online business","level":3,"score":0.4249122738838196},{"id":"https://openalex.org/C3019036681","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"Internet users","level":3,"score":0.41091418266296387},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.12242144346237183},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.12214741110801697},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07769221067428589},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.4067/s0718-18762018000200105","is_oa":true,"landing_page_url":"https://doi.org/10.4067/s0718-18762018000200105","pdf_url":"https://scielo.conicyt.cl/pdf/jtaer/v13n2/0718-1876-jtaer-13-02-00105.pdf","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of theoretical and applied electronic commerce research","raw_type":"journal-article"},{"id":"pmh:oai:scielo:S0718-18762018000200105","is_oa":true,"landing_page_url":"http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762018000200105","pdf_url":null,"source":{"id":"https://openalex.org/S4377196274","display_name":"Scientific Electronic Library Online (Scientific Electronic Library Online)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210137221","host_organization_name":"Scientific Electronic Library Online","host_organization_lineage":["https://openalex.org/I4210137221"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of theoretical and applied electronic commerce research  v.13 n.2 2018","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:americanae.aecid.es:2893612","is_oa":true,"landing_page_url":"https://scielo.conicyt.cl/scielo.php?script=sci_arttext&pid=S0718-18762018000200105","pdf_url":null,"source":{"id":"https://openalex.org/S4306400786","display_name":"Americanae (AECID Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of theoretical and applied electronic commerce research v.13 n.2 2018","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:mdpi.com:/0718-1876/13/2/12/","is_oa":true,"landing_page_url":"https://dx.doi.org/10.4067/S0718-18762018000200105","pdf_url":null,"source":{"id":"https://openalex.org/S4306400947","display_name":"MDPI (MDPI AG)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210097602","host_organization_name":"Multidisciplinary Digital Publishing Institute (Switzerland)","host_organization_lineage":["https://openalex.org/I4210097602"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Theoretical and Applied Electronic Commerce Research; Volume 13; Issue 2; Pages: 43-57","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.4067/s0718-18762018000200105","is_oa":true,"landing_page_url":"https://doi.org/10.4067/s0718-18762018000200105","pdf_url":"https://scielo.conicyt.cl/pdf/jtaer/v13n2/0718-1876-jtaer-13-02-00105.pdf","source":{"id":"https://openalex.org/S27967161","display_name":"Journal of theoretical and applied electronic commerce research","issn_l":"0718-1876","issn":["0718-1876"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310310987","host_organization_name":"Multidisciplinary Digital Publishing Institute","host_organization_lineage":["https://openalex.org/P4310310987"],"host_organization_lineage_names":["Multidisciplinary Digital Publishing Institute"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of theoretical and applied electronic commerce research","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.4300000071525574}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2780114585.pdf","grobid_xml":"https://content.openalex.org/works/W2780114585.grobid-xml"},"referenced_works_count":47,"referenced_works":["https://openalex.org/W53066005","https://openalex.org/W93437902","https://openalex.org/W195470862","https://openalex.org/W600148274","https://openalex.org/W1524485651","https://openalex.org/W1542311607","https://openalex.org/W1547058647","https://openalex.org/W1566224626","https://openalex.org/W1597695882","https://openalex.org/W1970556277","https://openalex.org/W1971503493","https://openalex.org/W1980680324","https://openalex.org/W1981015320","https://openalex.org/W1992924121","https://openalex.org/W1997510094","https://openalex.org/W2014550615","https://openalex.org/W2015963604","https://openalex.org/W2036149274","https://openalex.org/W2041927748","https://openalex.org/W2042599726","https://openalex.org/W2059082662","https://openalex.org/W2065502371","https://openalex.org/W2067218936","https://openalex.org/W2068731002","https://openalex.org/W2079986266","https://openalex.org/W2092899467","https://openalex.org/W2097500637","https://openalex.org/W2118618396","https://openalex.org/W2151827967","https://openalex.org/W2157896637","https://openalex.org/W2187178654","https://openalex.org/W2188049109","https://openalex.org/W2188565208","https://openalex.org/W2191331024","https://openalex.org/W2211589240","https://openalex.org/W2305563284","https://openalex.org/W2318169379","https://openalex.org/W2333545337","https://openalex.org/W2524041280","https://openalex.org/W2562673104","https://openalex.org/W2607022997","https://openalex.org/W2608497076","https://openalex.org/W2910355647","https://openalex.org/W3121133144","https://openalex.org/W3122898786","https://openalex.org/W3159378964","https://openalex.org/W4300117378"],"related_works":["https://openalex.org/W2610169900","https://openalex.org/W2330453678","https://openalex.org/W3122028769","https://openalex.org/W3209975098","https://openalex.org/W2408876202","https://openalex.org/W4234273936","https://openalex.org/W1983532449","https://openalex.org/W3121180949","https://openalex.org/W2115363045","https://openalex.org/W2417254332"],"abstract_inverted_index":{"Indonesian":[0,183],"online":[1,44,92,108,126],"sales":[2],"have":[3,27,103],"received":[4],"remarkable":[5],"growth":[6],"with":[7,56],"as":[8,10,116],"high":[9],"20%":[11],"consistently":[12],"every":[13],"year.":[14],"In":[15],"2016,":[16],"there":[17,39,66],"were":[18],"estimated":[19],"more":[20,104],"than":[21],"180":[22],"million":[23,32],"internet":[24],"users":[25],"and":[26,54,131,142,144,179],"reached":[28],"40%":[29],"of":[30,79,125,146,167],"250":[31],"total":[33],"inhabitants.":[34],"Based":[35],"on":[36],"the":[37,77,86,98,113,122,154,168],"surveys,":[38],"are":[40,150,170],"four":[41],"most":[42,90,99],"popular":[43,91],"vendors":[45,93],"in":[46,81,94,106],"Indonesia,":[47],"such":[48,128],"as:":[49,129],"Lazada,":[50],"Tokopedia,":[51],"OnLine":[52],"eXchange":[53],"Bukalapak,":[55],"strong":[57],"customer":[58],"bases.":[59],"Due":[60],"to":[61,75,102,120,152,161,172,181],"its":[62],"tremendous":[63],"growth,":[64],"however,":[65],"is":[67],"still":[68],"very":[69],"few":[70],"studies":[71],"can":[72,158],"be":[73,159],"found":[74],"understand":[76,182],"characteristics":[78],"emarketplace":[80],"Indonesia.":[82],"For":[83],"this":[84],"reason,":[85],"article":[87,111],"examines":[88],"those":[89],"Jakarta":[95],"area,":[96],"where":[97],"buyers":[100,180],"tend":[101],"experiences":[105],"conducting":[107],"purchases.":[109],"The":[110,148,165],"utilizes":[112],"revised":[114],"TAM":[115],"a":[117],"valuable":[118,174],"method":[119],"assess":[121],"important":[123,155],"factors":[124,156],"purchases":[127],"buyer":[130,137,163],"satisfaction":[132],"factors,":[133],"that":[134,157],"comprised":[135],"of:":[136],"perceived":[138],"risk,":[139],"seller's":[140],"expertise":[141],"reputation,":[143],"convenience":[145],"buying.":[147],"findings":[149],"aimed":[151],"address":[153],"used":[160],"increase":[162],"satisfaction.":[164],"outcomes":[166],"study":[169],"expected":[171],"provide":[173],"guidance":[175],"for":[176],"all":[177],"e-sellers":[178],"e-marketplace.":[184]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":22},{"year":2021,"cited_by_count":18},{"year":2020,"cited_by_count":13},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":1}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}