{"id":"https://openalex.org/W3006580224","doi":"https://doi.org/10.4018/ijebr.2020040105","title":"The Effect of e-Finance Service Quality on Bank Customers' Fintech e-Loyalty","display_name":"The Effect of e-Finance Service Quality on Bank Customers' Fintech e-Loyalty","publication_year":2020,"publication_date":"2020-02-14","ids":{"openalex":"https://openalex.org/W3006580224","doi":"https://doi.org/10.4018/ijebr.2020040105","mag":"3006580224"},"language":"en","primary_location":{"id":"doi:10.4018/ijebr.2020040105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijebr.2020040105","pdf_url":null,"source":{"id":"https://openalex.org/S77020770","display_name":"International Journal of E-Business Research","issn_l":"1548-1131","issn":["1548-1131","1548-114X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Business Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034872400","display_name":"Wondwossen Jerene","orcid":"https://orcid.org/0000-0002-8017-1023"},"institutions":[{"id":"https://openalex.org/I42869670","display_name":"Arba Minch University","ror":"https://ror.org/00ssp9h11","country_code":"ET","type":"education","lineage":["https://openalex.org/I42869670"]}],"countries":["ET"],"is_corresponding":true,"raw_author_name":"Wondwossen Jerene","raw_affiliation_strings":["Arba Minch University, Arba Minch, Ethiopia"],"affiliations":[{"raw_affiliation_string":"Arba Minch University, Arba Minch, Ethiopia","institution_ids":["https://openalex.org/I42869670"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034841382","display_name":"Dhiraj Sharma","orcid":"https://orcid.org/0000-0002-1786-9998"},"institutions":[{"id":"https://openalex.org/I79161377","display_name":"Punjabi University","ror":"https://ror.org/00xdn8y92","country_code":"IN","type":"education","lineage":["https://openalex.org/I79161377"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Dhiraj Sharma","raw_affiliation_strings":["Punjabi University, Patiala, India"],"affiliations":[{"raw_affiliation_string":"Punjabi University, Patiala, India","institution_ids":["https://openalex.org/I79161377"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5034872400"],"corresponding_institution_ids":["https://openalex.org/I42869670"],"apc_list":null,"apc_paid":null,"fwci":1.6625,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.89816257,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"16","issue":"2","first_page":"69","last_page":"83"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9927999973297119,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6959657669067383},{"id":"https://openalex.org/keywords/financial-services","display_name":"Financial services","score":0.6352105140686035},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.605901300907135},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5614989399909973},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5344613790512085},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.49319547414779663},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.47688108682632446},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.471747487783432},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.46153128147125244},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.4220372438430786},{"id":"https://openalex.org/keywords/business-administration","display_name":"Business administration","score":0.34534066915512085},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.06369683146476746}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6959657669067383},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.6352105140686035},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.605901300907135},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5614989399909973},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5344613790512085},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.49319547414779663},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.47688108682632446},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.471747487783432},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.46153128147125244},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.4220372438430786},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.34534066915512085},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.06369683146476746},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijebr.2020040105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijebr.2020040105","pdf_url":null,"source":{"id":"https://openalex.org/S77020770","display_name":"International Journal of E-Business Research","issn_l":"1548-1131","issn":["1548-1131","1548-114X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Business Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jebr00:v:16:y:2020:i:2:p:69-83","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJEBR.2020040105","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.4399999976158142}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W101251956","https://openalex.org/W195845004","https://openalex.org/W1531934170","https://openalex.org/W1560371066","https://openalex.org/W1689771227","https://openalex.org/W1897937733","https://openalex.org/W1901744200","https://openalex.org/W1965085721","https://openalex.org/W1967008435","https://openalex.org/W1979178234","https://openalex.org/W1981358333","https://openalex.org/W1986624693","https://openalex.org/W1991918153","https://openalex.org/W1995046486","https://openalex.org/W1996919342","https://openalex.org/W2006121866","https://openalex.org/W2007738521","https://openalex.org/W2013099914","https://openalex.org/W2026368098","https://openalex.org/W2028809046","https://openalex.org/W2031119301","https://openalex.org/W2031538073","https://openalex.org/W2040338534","https://openalex.org/W2049393915","https://openalex.org/W2055077282","https://openalex.org/W2058116079","https://openalex.org/W2061935394","https://openalex.org/W2071666535","https://openalex.org/W2073725414","https://openalex.org/W2076056202","https://openalex.org/W2077402475","https://openalex.org/W2099078684","https://openalex.org/W2108526624","https://openalex.org/W2143673783","https://openalex.org/W2148250412","https://openalex.org/W2150045466","https://openalex.org/W2150482479","https://openalex.org/W2151694441","https://openalex.org/W2159306398","https://openalex.org/W2257327507","https://openalex.org/W2322008941","https://openalex.org/W2333954233","https://openalex.org/W2336325997","https://openalex.org/W2342128011","https://openalex.org/W2508187714","https://openalex.org/W2601782192","https://openalex.org/W2605221964","https://openalex.org/W2737207667","https://openalex.org/W2754483916","https://openalex.org/W2756274548","https://openalex.org/W2768985872","https://openalex.org/W2785302029","https://openalex.org/W2791179586","https://openalex.org/W2797089111","https://openalex.org/W2806323181","https://openalex.org/W2810695296","https://openalex.org/W2895775694","https://openalex.org/W2904484259","https://openalex.org/W2912364678","https://openalex.org/W2998483785","https://openalex.org/W3122589703","https://openalex.org/W4238019501","https://openalex.org/W4240969601","https://openalex.org/W4291288915","https://openalex.org/W4299669611","https://openalex.org/W4394462576"],"related_works":["https://openalex.org/W2303173273","https://openalex.org/W2024934382","https://openalex.org/W2513767888","https://openalex.org/W1971798297","https://openalex.org/W3147308590","https://openalex.org/W1528049813","https://openalex.org/W1968285868","https://openalex.org/W4388140417","https://openalex.org/W2364043478","https://openalex.org/W2883876994"],"abstract_inverted_index":{"The":[0,13,98],"expansion":[1],"of":[2,22,30,39,62,71,106,114],"information":[3],"communication":[4],"technology":[5,41],"(ICT)":[6],"significantly":[7],"influences":[8,117],"organizations":[9],"service":[10,64,108,115],"delivering":[11],"culture.":[12],"financial":[14,51],"institutions,":[15],"particularly":[16],"the":[17,23,40,60,73,91,112],"banking":[18],"industry":[19],"are":[20],"one":[21,38],"major":[24],"sectors":[25],"that":[26,43,101],"invests":[27],"large":[28],"amount":[29],"capital":[31],"for":[32],"introducing":[33],"new":[34],"technologies.":[35],"E-finance":[36],"is":[37],"channels":[42],"bankers":[44],"introduced":[45],"to":[46,49,58],"their":[47,122],"customers":[48,85],"access":[50],"services.":[52],"Therefore,":[53],"this":[54],"study":[55,59],"was":[56,80,88],"aimed":[57],"effect":[61],"e-finance":[63,74,107],"quality":[65,113],"on":[66],"bank":[67,84,118],"customers'":[68,119],"fintech":[69],"loyalty":[70],"using":[72,90],"services":[75],"in":[76,103],"future.":[77],"Primary":[78],"data":[79],"collected":[81],"from":[82],"412":[83],"and":[86,109,121],"it":[87],"analyzed":[89],"structural":[92],"equation":[93],"model":[94],"(SEM)":[95],"through":[96],"AMOS.":[97],"result":[99],"revealed":[100],"both":[102],"normal":[104],"operations":[105],"recovery":[110],"services,":[111],"positively":[116],"satisfaction":[120],"e-loyalty.":[123]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}