{"id":"https://openalex.org/W2002691686","doi":"https://doi.org/10.4018/jssmet.2013040106","title":"Innovation in Service System Solutions","display_name":"Innovation in Service System Solutions","publication_year":2013,"publication_date":"2013-04-01","ids":{"openalex":"https://openalex.org/W2002691686","doi":"https://doi.org/10.4018/jssmet.2013040106","mag":"2002691686"},"language":"en","primary_location":{"id":"doi:10.4018/jssmet.2013040106","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jssmet.2013040106","pdf_url":null,"source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025826784","display_name":"Nizar Abdelkafi","orcid":"https://orcid.org/0000-0002-4996-659X"},"institutions":[{"id":"https://openalex.org/I4210146911","display_name":"Fraunhofer Center for International Management and Knowledge Economy","ror":"https://ror.org/03h61ra63","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210146911","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Nizar Abdelkafi","raw_affiliation_strings":["Fraunhofer MOEZ, Leipzig, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fraunhofer MOEZ, Leipzig, Germany","institution_ids":["https://openalex.org/I4210146911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5060719068","display_name":"Romy Hilbig","orcid":null},"institutions":[{"id":"https://openalex.org/I4210146911","display_name":"Fraunhofer Center for International Management and Knowledge Economy","ror":"https://ror.org/03h61ra63","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210146911","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Romy Hilbig","raw_affiliation_strings":["Fraunhofer MOEZ, Leipzig, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fraunhofer MOEZ, Leipzig, Germany","institution_ids":["https://openalex.org/I4210146911"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I4210146911"],"apc_list":null,"apc_paid":null,"fwci":2.6973,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.90977029,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"4","issue":"2","first_page":"78","last_page":"91"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14389","display_name":"Innovation, Technology, and Society","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/european-union","display_name":"European union","score":0.5776768326759338},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5752895474433899},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.5625768899917603},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.553043782711029},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.5317040085792542},{"id":"https://openalex.org/keywords/transformative-learning","display_name":"Transformative learning","score":0.5244565010070801},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.46731632947921753},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.4353945851325989},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4271726906299591},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.42542922496795654},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.42134416103363037},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.368314266204834},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.29813024401664734},{"id":"https://openalex.org/keywords/international-trade","display_name":"International trade","score":0.13077017664909363}],"concepts":[{"id":"https://openalex.org/C2910001868","wikidata":"https://www.wikidata.org/wiki/Q458","display_name":"European union","level":2,"score":0.5776768326759338},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5752895474433899},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.5625768899917603},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.553043782711029},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.5317040085792542},{"id":"https://openalex.org/C70587473","wikidata":"https://www.wikidata.org/wiki/Q7834111","display_name":"Transformative learning","level":2,"score":0.5244565010070801},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46731632947921753},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4353945851325989},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4271726906299591},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.42542922496795654},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.42134416103363037},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.368314266204834},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.29813024401664734},{"id":"https://openalex.org/C155202549","wikidata":"https://www.wikidata.org/wiki/Q178803","display_name":"International trade","level":1,"score":0.13077017664909363},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.4018/jssmet.2013040106","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jssmet.2013040106","pdf_url":null,"source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jssmet:v:4:y:2013:i:2:p:78-91","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jssmet.2013040106","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:fraunhofer.de:N-497402","is_oa":false,"landing_page_url":"http://publica.fraunhofer.de/documents/N-497402.html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400801","display_name":"Publikationsdatenbank der Fraunhofer-Gesellschaft (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Fraunhofer MOEZ","raw_type":"Journal Article"},{"id":"pmh:oai:publica.fraunhofer.de:publica/253261","is_oa":false,"landing_page_url":"https://publica.fraunhofer.de/handle/publica/253261","pdf_url":null,"source":{"id":"https://openalex.org/S4306400318","display_name":"Fraunhofer-Publica (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.6399999856948853}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W279724836","https://openalex.org/W288850694","https://openalex.org/W574928323","https://openalex.org/W584504328","https://openalex.org/W1602591785","https://openalex.org/W1955165815","https://openalex.org/W1974189483","https://openalex.org/W1984638721","https://openalex.org/W2012214512","https://openalex.org/W2044656264","https://openalex.org/W2065194331","https://openalex.org/W2065364919","https://openalex.org/W2071878371","https://openalex.org/W2080232911","https://openalex.org/W2082618701","https://openalex.org/W2108013235","https://openalex.org/W2126840412","https://openalex.org/W2135526934","https://openalex.org/W2141307631","https://openalex.org/W2335751983","https://openalex.org/W2489125070","https://openalex.org/W2626239712","https://openalex.org/W2786542897","https://openalex.org/W7048088817"],"related_works":["https://openalex.org/W2016028516","https://openalex.org/W2530755953","https://openalex.org/W2808736867","https://openalex.org/W2154017244","https://openalex.org/W2168158826","https://openalex.org/W2786810075","https://openalex.org/W2005821196","https://openalex.org/W1981604554","https://openalex.org/W2771486595","https://openalex.org/W2549510740"],"abstract_inverted_index":{"Service":[0],"innovations":[1],"are":[2,13,36],"regarded":[3],"as":[4],"important":[5],"drivers":[6],"in":[7,26,99,145,164,180,186],"the":[8,58,69,75,102,115,122,140,147,165,174,181],"Europe":[9],"2020":[10],"Strategy.":[11],"They":[12],"recognized":[14],"to":[15,20,48,133,172,178],"have":[16],"a":[17,64,86,108],"powerful":[18],"potential":[19],"transform":[21,159],"entire":[22],"regions":[23,161],"and":[24,32,40,93,106,131,162],"sectors":[25,163],"Europe.":[27],"The":[28,167],"European":[29,70],"Union":[30],"(EU)":[31],"its":[33],"member":[34],"states":[35],"currently":[37],"launching":[38],"initiatives":[39,130],"programs":[41,132],"that":[42,82,89],"focus":[43],"on":[44,77,101],"leveraging":[45],"service":[46,62,78,83,118,135,154],"innovation":[47,84],"achieve":[49],"so-called":[50],"smart":[51],"specialization":[52],"of":[53,61,114,117,127,139,142,153,183],"regions.":[54],"This":[55],"paper":[56,123],"explains":[57],"transformative":[59],"power":[60],"innovation,":[63],"concept":[65,88],"introduced":[66],"recently":[67],"by":[68],"commission.":[71],"First,":[72],"it":[73],"reviews":[74],"literature":[76],"innovation.":[79,136],"It":[80,97],"concludes":[81],"is":[85,170],"multidimensional":[87],"combines":[90],"offering,":[91],"process,":[92],"business":[94,103,112,151],"model":[95,104,160,169],"innovations.":[96],"focuses,":[98],"particular,":[100],"approach":[105],"introduces":[107],"new":[109],"taxonomy":[110],"for":[111],"models":[113,152],"providers":[116,157],"system":[119,155],"solutions.":[120],"Then,":[121],"provides":[124],"an":[125],"overview":[126],"selected":[128],"EU":[129],"foster":[134],"By":[137],"means":[138],"case":[141,182],"electric":[143,184],"mobility":[144,185],"Germany,":[146],"authors":[148],"show":[149],"how":[150],"solution":[156],"can":[158],"EU.":[166],"Input-Throughput-Output":[168],"drawn":[171],"explain":[173],"transformation":[175],"process":[176],"due":[177],"services":[179],"Saxony,":[187],"Germany.":[188]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":3}],"updated_date":"2026-08-26T07:47:46.906454","created_date":"2016-06-24T00:00:00"}