{"id":"https://openalex.org/W2018136367","doi":"https://doi.org/10.4018/jssmet.2012070104","title":"Business Cost Budgets","display_name":"Business Cost Budgets","publication_year":2012,"publication_date":"2012-07-01","ids":{"openalex":"https://openalex.org/W2018136367","doi":"https://doi.org/10.4018/jssmet.2012070104","mag":"2018136367"},"language":"en","primary_location":{"id":"doi:10.4018/jssmet.2012070104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jssmet.2012070104","pdf_url":null,"source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062730243","display_name":"Axel Kieninger","orcid":null},"institutions":[{"id":"https://openalex.org/I102335020","display_name":"Karlsruhe Institute of Technology","ror":"https://ror.org/04t3en479","country_code":"DE","type":"education","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Axel Kieninger","raw_affiliation_strings":["Karlsruhe Institute of Technology, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Karlsruhe Institute of Technology, Germany","institution_ids":["https://openalex.org/I102335020"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000245557","display_name":"Gerhard Satzger","orcid":"https://orcid.org/0000-0001-8731-654X"},"institutions":[{"id":"https://openalex.org/I102335020","display_name":"Karlsruhe Institute of Technology","ror":"https://ror.org/04t3en479","country_code":"DE","type":"education","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Gerhard Satzger","raw_affiliation_strings":["Karlsruhe Institute of Technology, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Karlsruhe Institute of Technology, Germany","institution_ids":["https://openalex.org/I102335020"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077897859","display_name":"Detlef Straeten","orcid":null},"institutions":[{"id":"https://openalex.org/I4210095996","display_name":"IBM (Germany)","ror":"https://ror.org/00pm7rm97","country_code":"DE","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210095996"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Detlef Straeten","raw_affiliation_strings":["IBM Deutschland GmbH, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Deutschland GmbH, Germany","institution_ids":["https://openalex.org/I4210095996"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086871947","display_name":"Bj\u00f6rn Schmitz","orcid":null},"institutions":[{"id":"https://openalex.org/I102335020","display_name":"Karlsruhe Institute of Technology","ror":"https://ror.org/04t3en479","country_code":"DE","type":"education","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Bj\u00f6rn Schmitz","raw_affiliation_strings":["Karlsruhe Institute of Technology, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Karlsruhe Institute of Technology, Germany","institution_ids":["https://openalex.org/I102335020"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043921696","display_name":"Dian Baltadzhiev","orcid":null},"institutions":[{"id":"https://openalex.org/I102335020","display_name":"Karlsruhe Institute of Technology","ror":"https://ror.org/04t3en479","country_code":"DE","type":"education","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Dian Baltadzhiev","raw_affiliation_strings":["Karlsruhe Institute of Technology, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Karlsruhe Institute of Technology, Germany","institution_ids":["https://openalex.org/I102335020"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.5825,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.89540466,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"3","issue":"3","first_page":"49","last_page":"64"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9905999898910522,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5886404514312744},{"id":"https://openalex.org/keywords/service-level-objective","display_name":"Service level objective","score":0.5860798954963684},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5298029184341431},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5205015540122986},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5191044807434082},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.4958249032497406},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.44951462745666504},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.44101202487945557},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.41144225001335144},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.4093727469444275},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.39577850699424744},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3079904317855835}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5886404514312744},{"id":"https://openalex.org/C16151460","wikidata":"https://www.wikidata.org/wiki/Q3480069","display_name":"Service level objective","level":5,"score":0.5860798954963684},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5298029184341431},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5205015540122986},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5191044807434082},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4958249032497406},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.44951462745666504},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.44101202487945557},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.41144225001335144},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4093727469444275},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.39577850699424744},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3079904317855835}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jssmet.2012070104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jssmet.2012070104","pdf_url":null,"source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jssmet:v:3:y:2012:i:3:p:49-64","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jssmet.2012070104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W65103610","https://openalex.org/W612155195","https://openalex.org/W1567856215","https://openalex.org/W1585494821","https://openalex.org/W1608789218","https://openalex.org/W1967929221","https://openalex.org/W2022778000","https://openalex.org/W2069756942","https://openalex.org/W2093628349","https://openalex.org/W2111628838","https://openalex.org/W2138894395"],"related_works":["https://openalex.org/W1973295013","https://openalex.org/W3017160372","https://openalex.org/W1561149111","https://openalex.org/W2124748206","https://openalex.org/W2590792952","https://openalex.org/W2181623232","https://openalex.org/W2909201563","https://openalex.org/W3017474797","https://openalex.org/W2348240852","https://openalex.org/W3013184534"],"abstract_inverted_index":{"In":[0],"this":[1,169],"work":[2],"the":[3,13,28,40,54,72,95,111,129,154],"authors":[4,112,130],"address":[5],"an":[6,23,182],"IT":[7],"service":[8,15,43,61,86,125,148,186,189,197],"customer\u2019s":[9,29,66],"challenge":[10],"of":[11,35,42,49,59,74,116,157,185,195],"selecting":[12,124],"cost-optimal":[14,155],"level":[16,48,87,126,149],"agreement":[17,88],"among":[18],"different":[19,60],"options":[20],"offered":[21],"by":[22],"external":[24],"provider.":[25],"They":[26],"model":[27],"optimization":[30,159],"problem":[31,160],"at":[32],"distinctive":[33],"levels":[34,63],"detail":[36,50],"with":[37],"regard":[38],"to":[39,105,134,145,152,166],"description":[41],"quality":[44,62],"aspects.":[45],"At":[46],"each":[47],"they":[51,78,171],"explicitly":[52],"consider":[53,122],"potential":[55],"negative":[56],"monetary":[57],"impact":[58,193],"on":[64,94],"a":[65,82,100,107,114,119,136,143],"business":[67,192],"process":[68],"\u2013":[69,161],"reflected":[70],"via":[71],"concept":[73],"\u201cbusiness":[75,137,178],"cost.\u201d":[76],"First,":[77],"analyze":[79],"which":[80,97],"information":[81,99],"customer":[83,102,120,144,163],"typically":[84],"bases":[85],"decisions":[89],"upon":[90],"today":[91],"and":[92,151,164],"elaborate":[93],"question":[96],"additional":[98,183],"rational":[101],"would":[103],"need":[104],"take":[106],"well-founded":[108],"decision.":[109],"Second,":[110],"define":[113,177],"set":[115],"concepts":[117,133],"that":[118,141,173],"should":[121],"when":[123],"agreements.":[127],"Third,":[128],"apply":[131],"these":[132],"develop":[135],"cost":[138,179],"budget":[139],"method\u201d":[140],"enables":[142],"compare":[146],"multiple":[147],"agreements":[150],"select":[153],"solution":[156],"its":[158],"assuming":[162],"provider":[165],"collaborate.":[167],"Introducing":[168],"approach,":[170],"suggest":[172],"both":[174],"parties":[175],"jointly":[176],"budgets\u201d":[180],"as":[181],"kind":[184],"indicator":[187],"describing":[188],"quality\u2019s":[190],"adverse":[191],"instead":[194],"only":[196],"quality.":[198]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}