{"id":"https://openalex.org/W2093855316","doi":"https://doi.org/10.4018/jssmet.2012070103","title":"Value, Variety and Viability","display_name":"Value, Variety and Viability","publication_year":2012,"publication_date":"2012-07-01","ids":{"openalex":"https://openalex.org/W2093855316","doi":"https://doi.org/10.4018/jssmet.2012070103","mag":"2093855316"},"language":"en","primary_location":{"id":"doi:10.4018/jssmet.2012070103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jssmet.2012070103","pdf_url":null,"source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101596469","display_name":"Irene C. L. Ng","orcid":"https://orcid.org/0000-0002-5468-0289"},"institutions":[{"id":"https://openalex.org/I39555362","display_name":"University of Warwick","ror":"https://ror.org/01a77tt86","country_code":"GB","type":"education","lineage":["https://openalex.org/I39555362"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Irene Ng","raw_affiliation_strings":["University of Warwick, UK","#N# University of Warwick, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Warwick, UK","institution_ids":["https://openalex.org/I39555362"]},{"raw_affiliation_string":"#N# University of Warwick, UK","institution_ids":["https://openalex.org/I39555362"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050729913","display_name":"Gerard Briscoe","orcid":null},"institutions":[{"id":"https://openalex.org/I241749","display_name":"University of Cambridge","ror":"https://ror.org/013meh722","country_code":"GB","type":"education","lineage":["https://openalex.org/I241749"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Gerard Briscoe","raw_affiliation_strings":["University of Cambridge, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Cambridge, UK","institution_ids":["https://openalex.org/I241749"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.5121,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.94101344,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"3","issue":"3","first_page":"26","last_page":"48"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9574000239372253,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/value-proposition","display_name":"Value proposition","score":0.7758570909500122},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.6576704978942871},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5983949303627014},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5705479383468628},{"id":"https://openalex.org/keywords/asset","display_name":"Asset (computer security)","score":0.5589143633842468},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.5568057894706726},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5536125302314758},{"id":"https://openalex.org/keywords/service-dominant-logic","display_name":"Service-dominant logic","score":0.46963974833488464},{"id":"https://openalex.org/keywords/business-value","display_name":"Business value","score":0.4566650986671448},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.40654096007347107},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3930566906929016},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3506131172180176},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3498552441596985},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2780100107192993},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.1774464249610901},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.13964617252349854},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.08240839838981628}],"concepts":[{"id":"https://openalex.org/C68991459","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value proposition","level":2,"score":0.7758570909500122},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.6576704978942871},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5983949303627014},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5705479383468628},{"id":"https://openalex.org/C76178495","wikidata":"https://www.wikidata.org/wiki/Q4808784","display_name":"Asset (computer security)","level":2,"score":0.5589143633842468},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.5568057894706726},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5536125302314758},{"id":"https://openalex.org/C2777375223","wikidata":"https://www.wikidata.org/wiki/Q7455747","display_name":"Service-dominant logic","level":3,"score":0.46963974833488464},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.4566650986671448},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.40654096007347107},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3930566906929016},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3506131172180176},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3498552441596985},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2780100107192993},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1774464249610901},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.13964617252349854},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.08240839838981628},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jssmet.2012070103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jssmet.2012070103","pdf_url":null,"source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jssmet:v:3:y:2012:i:3:p:26-48","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jssmet.2012070103","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3923126754","display_name":null,"funder_award_id":"EP/I000186/2","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G4434080624","display_name":null,"funder_award_id":"EP/G065802/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G4437471721","display_name":null,"funder_award_id":"EP/I000828/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G4466862441","display_name":null,"funder_award_id":"EP/I000186/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G7491015770","display_name":null,"funder_award_id":"EP/I000240/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"}],"funders":[{"id":"https://openalex.org/F4320334627","display_name":"Engineering and Physical Sciences Research Council","ror":"https://ror.org/0439y7842"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":73,"referenced_works":["https://openalex.org/W52678905","https://openalex.org/W111650437","https://openalex.org/W143101971","https://openalex.org/W150836042","https://openalex.org/W593696662","https://openalex.org/W616774694","https://openalex.org/W1508345926","https://openalex.org/W1527311855","https://openalex.org/W1566478880","https://openalex.org/W1572099770","https://openalex.org/W1602672075","https://openalex.org/W1700208790","https://openalex.org/W1781372108","https://openalex.org/W1964054942","https://openalex.org/W1986594590","https://openalex.org/W1986624246","https://openalex.org/W1993910593","https://openalex.org/W2012213743","https://openalex.org/W2019229786","https://openalex.org/W2021169264","https://openalex.org/W2021301441","https://openalex.org/W2025177555","https://openalex.org/W2027617211","https://openalex.org/W2035919603","https://openalex.org/W2041571857","https://openalex.org/W2045956974","https://openalex.org/W2047159741","https://openalex.org/W2050330420","https://openalex.org/W2058189896","https://openalex.org/W2059702009","https://openalex.org/W2059856477","https://openalex.org/W2060247849","https://openalex.org/W2061840194","https://openalex.org/W2066408817","https://openalex.org/W2071533503","https://openalex.org/W2079007181","https://openalex.org/W2091700244","https://openalex.org/W2094343961","https://openalex.org/W2095026705","https://openalex.org/W2097927444","https://openalex.org/W2102402297","https://openalex.org/W2103810259","https://openalex.org/W2109282793","https://openalex.org/W2111030512","https://openalex.org/W2111135535","https://openalex.org/W2112059919","https://openalex.org/W2116230371","https://openalex.org/W2118436210","https://openalex.org/W2123709218","https://openalex.org/W2123755784","https://openalex.org/W2124513302","https://openalex.org/W2124687760","https://openalex.org/W2126840412","https://openalex.org/W2130168387","https://openalex.org/W2132081716","https://openalex.org/W2133766618","https://openalex.org/W2135526934","https://openalex.org/W2136071264","https://openalex.org/W2141647475","https://openalex.org/W2145526289","https://openalex.org/W2147372132","https://openalex.org/W2149818756","https://openalex.org/W2154482656","https://openalex.org/W2154705432","https://openalex.org/W2158980306","https://openalex.org/W2162666018","https://openalex.org/W2166737518","https://openalex.org/W2292089056","https://openalex.org/W2406109771","https://openalex.org/W2474235078","https://openalex.org/W3000371194","https://openalex.org/W4211091294","https://openalex.org/W4297696547"],"related_works":["https://openalex.org/W1986760568","https://openalex.org/W1827314520","https://openalex.org/W4200016632","https://openalex.org/W199278420","https://openalex.org/W2481733813","https://openalex.org/W3123669860","https://openalex.org/W2194638175","https://openalex.org/W4377862197","https://openalex.org/W1538407800","https://openalex.org/W3108262311"],"abstract_inverted_index":{"The":[0,177],"authors":[1,146],"propose":[2,95],"that":[3,30,39,82,148,198],"designing":[4],"a":[5,18,86,96,111,122,180],"manufacturer\u2019s":[6],"equipment-based":[7,130],"service":[8,64,90,107,131],"value":[9,45,154,161,173,201],"proposition":[10],"in":[11,140,143,193,203],"outcome-based":[12],"contracts":[13],"is":[14],"the":[15,27,34,43,57,101,104,117,145,149,159,164,172,186],"design":[16,199],"of":[17,23,37,59,128,151,163,171,191],"new":[19],"business":[20,54,123,196],"model":[21],"capable":[22],"managing":[24,60],"threats":[25],"to":[26,50,66,99,119,135,167,174,184],"firm\u2019s":[28,44],"viability":[29],"can":[31],"arise":[32],"from":[33],"contextual":[35],"variety":[36],"use":[38,68],"customers":[40],"may":[41],"subject":[42],"propositions.":[46],"Furthermore,":[47],"manufacturers":[48],"need":[49],"understand":[51,136,185],"these":[52],"emerging":[53,195],"models":[55,197],"as":[56,76],"capability":[58],"both":[61],"asset":[62,105],"and":[63,106,109],"provision":[65],"achieve":[67,120],"outcomes":[69,74],"with":[70],"customers,":[71],"including":[72],"emotional":[73],"such":[75,121],"customer":[77],"experience.":[78],"Service-Dominant":[79],"logic":[80],"proposes":[81],"all":[83],"\u201cgoods":[84],"are":[85,205],"distribution":[87],"mechanism":[88],"for":[89,182,200],"provision,\u201d":[91],"upon":[92],"which":[93,144],"they":[94],"value-centric":[97],"approach":[98,114],"understanding":[100],"interactions":[102],"between":[103],"provision,":[108],"suggest":[110],"viable":[112],"systems":[113,132],"towards":[115],"reorganising":[116],"firm":[118,165],"model.":[124],"Three":[125],"case":[126],"studies":[127],"B2B":[129],"were":[133],"analysed":[134],"customers\u2019":[137],"co-creation":[138,150,202],"activities":[139],"achieving":[141],"outcomes,":[142],"found":[147],"complex":[152,207],"multi-dimensional":[153],"could":[155],"be":[156,175],"delivered":[157],"through":[158],"different":[160,168],"propositions":[162],"catering":[166],"aspects":[169],"(dimensions)":[170],"co-created.":[176],"study":[178],"provides":[179],"way":[181],"managers":[183],"effectiveness":[187],"(rather":[188],"than":[189],"efficiency)":[190],"firms":[192],"adopting":[194],"what":[204],"ultimately":[206],"socio-technical":[208],"systems.":[209]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}