{"id":"https://openalex.org/W2073331404","doi":"https://doi.org/10.4018/jssmet.2010010105","title":"Servitized Enterprises for Distributed Collaborative Commerce","display_name":"Servitized Enterprises for Distributed Collaborative Commerce","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2073331404","doi":"https://doi.org/10.4018/jssmet.2010010105","mag":"2073331404"},"language":"en","primary_location":{"id":"doi:10.4018/jssmet.2010010105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jssmet.2010010105","pdf_url":null,"source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://digital.lib.washington.edu/bitstreams/a39df0f3-3169-4045-af96-53935f82760a/download","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024960528","display_name":"Haluk Demirkan","orcid":"https://orcid.org/0000-0002-0585-0237"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Haluk Demirkan","raw_affiliation_strings":["Arizona State University, USA","Arizona State University, USA#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Arizona State University, USA","institution_ids":["https://openalex.org/I55732556"]},{"raw_affiliation_string":"Arizona State University, USA#TAB#","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005597610","display_name":"Jim Spohrer","orcid":"https://orcid.org/0000-0002-9864-2735"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"James C. Spohrer","raw_affiliation_strings":["IBM Global University Programs, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Global University Programs, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.1963,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.96342574,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"1","issue":"1","first_page":"68","last_page":"81"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/commoditization","display_name":"Commoditization","score":0.8550506830215454},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6230420470237732},{"id":"https://openalex.org/keywords/multidisciplinary-approach","display_name":"Multidisciplinary approach","score":0.5385701656341553},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.5199724435806274},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5136730074882507},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4777188301086426},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4756217300891876},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3992966413497925},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3250967264175415},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20230618119239807}],"concepts":[{"id":"https://openalex.org/C165942954","wikidata":"https://www.wikidata.org/wiki/Q5153139","display_name":"Commoditization","level":2,"score":0.8550506830215454},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6230420470237732},{"id":"https://openalex.org/C22467394","wikidata":"https://www.wikidata.org/wiki/Q849359","display_name":"Multidisciplinary approach","level":2,"score":0.5385701656341553},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5199724435806274},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5136730074882507},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4777188301086426},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4756217300891876},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3992966413497925},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3250967264175415},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20230618119239807},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.4018/jssmet.2010010105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jssmet.2010010105","pdf_url":null,"source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},{"id":"pmh:oai:digital.lib.washington.edu:1773/54292","is_oa":true,"landing_page_url":"https://hdl.handle.net/1773/54292","pdf_url":"https://digital.lib.washington.edu/bitstreams/a39df0f3-3169-4045-af96-53935f82760a/download","source":{"id":"https://openalex.org/S4306401128","display_name":"ResearchWorks at the University of Washington (University of Washington)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I201448701","host_organization_name":"University of Washington","host_organization_lineage":["https://openalex.org/I201448701"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},{"id":"pmh:oai:digitalcommons.tacoma.uw.edu:business_pub-1066","is_oa":false,"landing_page_url":"https://digitalcommons.tacoma.uw.edu/business_pub/67","pdf_url":null,"source":{"id":"https://openalex.org/S4306400628","display_name":"University of Washington Tacoma Digital Commons (University of Washington Tacoma)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210150356","host_organization_name":"University of Washington Tacoma","host_organization_lineage":["https://openalex.org/I4210150356"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Business Publications","raw_type":"text"},{"id":"pmh:oai:RePEc:igg:jssmet:v:1:y:2010:i:1:p:68-81","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jssmet.2010010105","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:digital.lib.washington.edu:1773/54292","is_oa":true,"landing_page_url":"https://hdl.handle.net/1773/54292","pdf_url":"https://digital.lib.washington.edu/bitstreams/a39df0f3-3169-4045-af96-53935f82760a/download","source":{"id":"https://openalex.org/S4306401128","display_name":"ResearchWorks at the University of Washington (University of Washington)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I201448701","host_organization_name":"University of Washington","host_organization_lineage":["https://openalex.org/I201448701"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5199999809265137}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2073331404.pdf","grobid_xml":"https://content.openalex.org/works/W2073331404.grobid-xml"},"referenced_works_count":60,"referenced_works":["https://openalex.org/W108896209","https://openalex.org/W126540326","https://openalex.org/W133095685","https://openalex.org/W178164085","https://openalex.org/W1488407027","https://openalex.org/W1511343964","https://openalex.org/W1552718068","https://openalex.org/W1566269525","https://openalex.org/W1579404108","https://openalex.org/W1588952863","https://openalex.org/W1603504818","https://openalex.org/W1606566855","https://openalex.org/W1607355603","https://openalex.org/W1882088395","https://openalex.org/W1966212439","https://openalex.org/W1967661515","https://openalex.org/W1981742050","https://openalex.org/W1986342936","https://openalex.org/W1990911977","https://openalex.org/W1996289577","https://openalex.org/W1997797506","https://openalex.org/W2017041372","https://openalex.org/W2021377264","https://openalex.org/W2028565278","https://openalex.org/W2030024053","https://openalex.org/W2052768060","https://openalex.org/W2083861052","https://openalex.org/W2086132004","https://openalex.org/W2087357781","https://openalex.org/W2088716179","https://openalex.org/W2098916257","https://openalex.org/W2100064951","https://openalex.org/W2104580704","https://openalex.org/W2107590065","https://openalex.org/W2111127426","https://openalex.org/W2121428268","https://openalex.org/W2127164543","https://openalex.org/W2136231915","https://openalex.org/W2142625802","https://openalex.org/W2143443775","https://openalex.org/W2146783628","https://openalex.org/W2154010459","https://openalex.org/W2177895527","https://openalex.org/W2184078534","https://openalex.org/W2416419467","https://openalex.org/W2501639669","https://openalex.org/W2743072742","https://openalex.org/W2767994998","https://openalex.org/W3046509492","https://openalex.org/W3149423459","https://openalex.org/W4234816175","https://openalex.org/W4250191580","https://openalex.org/W4301441860","https://openalex.org/W6633761261","https://openalex.org/W6634060322","https://openalex.org/W6636303619","https://openalex.org/W6637672056","https://openalex.org/W6832688608","https://openalex.org/W6983157516","https://openalex.org/W7057408419"],"related_works":["https://openalex.org/W2062619647","https://openalex.org/W2362070364","https://openalex.org/W2133705038","https://openalex.org/W3132716659","https://openalex.org/W2148233695","https://openalex.org/W2594200949","https://openalex.org/W3011439524","https://openalex.org/W2770332404","https://openalex.org/W1979439403","https://openalex.org/W2094607796"],"abstract_inverted_index":{"Agility":[0],"and":[1,12,21,65,81,84,148],"innovation":[2,39],"are":[3],"essential":[4],"for":[5],"survival":[6],"in":[7],"today\u2019s":[8,94],"business":[9],"world.":[10],"Mergers":[11],"acquisitions,":[13],"new":[14],"regulations,":[15],"rapidly":[16],"changing":[17,32],"technology,":[18],"increasing":[19],"competition":[20],"heightened":[22],"customer":[23],"expectations":[24],"mean":[25],"companies":[26],"must":[27],"become":[28],"more":[29,73],"responsive":[30],"to":[31,36,76,90,103],"demands.":[33],"This":[34],"move":[35],"agility":[37],"through":[38],"can":[40],"be":[41],"possible":[42],"with":[43,136],"the":[44,57,60,77,105,133],"service":[45,110,137],"oriented":[46],"solutions":[47],"offered":[48],"by":[49,115],"Collaborative":[50],"Servitized":[51],"Enterprises":[52],"(CSE).":[53],"In":[54],"this":[55],"article,":[56],"authors":[58],"demonstrate":[59],"architecture":[61],"of":[62,86,93,107,132,144,150],"a":[63,67,72,116,141],"CSE":[64],"develop":[66],"multidisciplinary":[68],"research":[69],"program,":[70],"incorporating":[71],"science-based":[74],"approach":[75],"effective,":[78],"scalable,":[79],"secure,":[80],"knowledge-driven":[82],"design":[83],"development":[85],"collaborative":[87],"servitized":[88],"enterprises,":[89],"address":[91],"some":[92],"commoditization":[95],"lead":[96],"issues.":[97],"The":[98],"authors\u2019":[99],"primary":[100],"objective":[101],"is":[102,113,129],"lay":[104],"foundation":[106],"an":[108,130],"integrated":[109],"culture,":[111],"which":[112],"characterized":[114],"cross-disciplinary":[117],"attitude":[118,125],"that":[119,127],"fulfills":[120],"customers\u2019":[121],"needs.":[122],"A":[123],"secondary":[124],"within":[126],"culture":[128],"awareness":[131],"complexities":[134],"associated":[135],"tradeoff":[138],"decision-making,":[139],"requiring":[140],"careful":[142],"balance":[143],"value,":[145],"risk,":[146],"cost,":[147],"quality":[149],"service.":[151]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":5}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}
