{"id":"https://openalex.org/W2896717470","doi":"https://doi.org/10.4018/joeuc.2019010104","title":"IT Application Maturity, Management Institutional Capability and Process Management Capability","display_name":"IT Application Maturity, Management Institutional Capability and Process Management Capability","publication_year":2018,"publication_date":"2018-10-23","ids":{"openalex":"https://openalex.org/W2896717470","doi":"https://doi.org/10.4018/joeuc.2019010104","mag":"2896717470"},"language":"en","primary_location":{"id":"doi:10.4018/joeuc.2019010104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/joeuc.2019010104","pdf_url":null,"source":{"id":"https://openalex.org/S80285584","display_name":"Journal of Organizational and End User Computing","issn_l":"1546-2234","issn":["1546-2234","1546-5012"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational and End User Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101689424","display_name":"Jianping Peng","orcid":"https://orcid.org/0000-0002-3896-5436"},"institutions":[{"id":"https://openalex.org/I157773358","display_name":"Sun Yat-sen University","ror":"https://ror.org/0064kty71","country_code":"CN","type":"education","lineage":["https://openalex.org/I157773358"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jianping Peng","raw_affiliation_strings":["Sun Yat-sen Business School, Sun Yat-sen University, Guangzhou, China"],"affiliations":[{"raw_affiliation_string":"Sun Yat-sen Business School, Sun Yat-sen University, Guangzhou, China","institution_ids":["https://openalex.org/I157773358"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047243184","display_name":"Jing Quan","orcid":"https://orcid.org/0000-0002-5318-809X"},"institutions":[{"id":"https://openalex.org/I9364636","display_name":"Salisbury University","ror":"https://ror.org/029gwvs11","country_code":"US","type":"education","lineage":["https://openalex.org/I9364636"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jing Quan","raw_affiliation_strings":["Salisbury University, Salisbury, USA"],"affiliations":[{"raw_affiliation_string":"Salisbury University, Salisbury, USA","institution_ids":["https://openalex.org/I9364636"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058530212","display_name":"Le Peng","orcid":null},"institutions":[{"id":"https://openalex.org/I219193219","display_name":"Purdue University West Lafayette","ror":"https://ror.org/02dqehb95","country_code":"US","type":"education","lineage":["https://openalex.org/I219193219"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Le Peng","raw_affiliation_strings":["Krannert School of Management, Purdue University, West Lafayette, USA"],"affiliations":[{"raw_affiliation_string":"Krannert School of Management, Purdue University, West Lafayette, USA","institution_ids":["https://openalex.org/I219193219"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5101689424"],"corresponding_institution_ids":["https://openalex.org/I157773358"],"apc_list":null,"apc_paid":null,"fwci":7.4384,"has_fulltext":false,"cited_by_count":32,"citation_normalized_percentile":{"value":0.97073548,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"31","issue":"1","first_page":"61","last_page":"85"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9890999794006348,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6546977162361145},{"id":"https://openalex.org/keywords/maturity","display_name":"Maturity (psychological)","score":0.6197798848152161},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.6105163097381592},{"id":"https://openalex.org/keywords/multinational-corporation","display_name":"Multinational corporation","score":0.5717822313308716},{"id":"https://openalex.org/keywords/certification","display_name":"Certification","score":0.5394464731216431},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5380394458770752},{"id":"https://openalex.org/keywords/process-capability","display_name":"Process capability","score":0.5262736082077026},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5155596733093262},{"id":"https://openalex.org/keywords/enterprise-relationship-management","display_name":"Enterprise relationship management","score":0.4587010145187378},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3589918613433838},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.29897165298461914},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2291204035282135},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.18760201334953308},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.11178287863731384},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.08588436245918274},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.07452517747879028}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6546977162361145},{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.6197798848152161},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.6105163097381592},{"id":"https://openalex.org/C158016649","wikidata":"https://www.wikidata.org/wiki/Q161726","display_name":"Multinational corporation","level":2,"score":0.5717822313308716},{"id":"https://openalex.org/C46304622","wikidata":"https://www.wikidata.org/wiki/Q374814","display_name":"Certification","level":2,"score":0.5394464731216431},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5380394458770752},{"id":"https://openalex.org/C91439571","wikidata":"https://www.wikidata.org/wiki/Q1279773","display_name":"Process capability","level":3,"score":0.5262736082077026},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5155596733093262},{"id":"https://openalex.org/C27850374","wikidata":"https://www.wikidata.org/wiki/Q5380405","display_name":"Enterprise relationship management","level":5,"score":0.4587010145187378},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3589918613433838},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.29897165298461914},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2291204035282135},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18760201334953308},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.11178287863731384},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.08588436245918274},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07452517747879028},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/joeuc.2019010104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/joeuc.2019010104","pdf_url":null,"source":{"id":"https://openalex.org/S80285584","display_name":"Journal of Organizational and End User Computing","issn_l":"1546-2234","issn":["1546-2234","1546-5012"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational and End User Computing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4699999988079071,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W1004584821","https://openalex.org/W1977987792","https://openalex.org/W1998132907","https://openalex.org/W1999854708","https://openalex.org/W2009979423","https://openalex.org/W2019130706","https://openalex.org/W2076658628","https://openalex.org/W2113222723","https://openalex.org/W2114595804","https://openalex.org/W2114760026","https://openalex.org/W2115981184","https://openalex.org/W2120525070","https://openalex.org/W2129332601","https://openalex.org/W2155595349","https://openalex.org/W2296872567","https://openalex.org/W2614426856"],"related_works":["https://openalex.org/W4283172224","https://openalex.org/W2992877076","https://openalex.org/W2563825355","https://openalex.org/W4382725623","https://openalex.org/W3217511980","https://openalex.org/W2888066950","https://openalex.org/W4384822944","https://openalex.org/W2734763330","https://openalex.org/W2888012932","https://openalex.org/W2886478029"],"abstract_inverted_index":{"This":[0],"article":[1],"studies":[2],"the":[3,15,56,126,133],"influence":[4],"of":[5,17,26,32,45,132],"enterprise":[6],"core":[7],"competence":[8],"on":[9,40],"IT":[10,46],"application":[11],"maturity":[12],"(ITAM)":[13],"from":[14,61],"perspectives":[16],"management":[18,22,49,54,103,110,121,137],"institutional":[19,50,76,111,122],"and":[20,29,42,52,73,128],"process":[21,53,102,136],"capabilities.":[23],"The":[24],"roles":[25],"firm":[27],"ownership":[28],"international":[30],"organization":[31],"standard":[33],"(ISO)":[34],"certifications":[35],"are":[36],"also":[37],"studied.":[38],"Based":[39],"reliable":[41],"valid":[43],"measurements":[44],"applications":[47],"maturity,":[48],"capability,":[51,55,123],"authors":[57],"collect":[58],"corresponding":[59],"data":[60],"123":[62],"companies":[63,93,107,118],"in":[64,84,139],"China.":[65],"They":[66],"find":[67],"a":[68,79,98,130],"positive":[69],"relationship":[70,81,100,127],"between":[71],"capabilities":[72],"ITAM.":[74,115,141],"Management":[75],"capability":[77,112,138],"has":[78],"stronger":[80,99],"with":[82,101,108,119],"ITAM":[83],"Chinese":[85],"state-owned":[86],"enterprises":[87],"or":[88,94],"public":[89],"companies;":[90],"while":[91],"multinational":[92],"joint":[95],"ventures":[96],"witness":[97],"capability.":[104],"ISO":[105,124],"helps":[106],"low":[109],"to":[113,135],"improve":[114],"However,":[116],"for":[117],"higher":[120],"mitigates":[125],"poses":[129],"shift":[131],"importance":[134],"improving":[140]},"counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":21},{"year":2020,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}