{"id":"https://openalex.org/W2042375972","doi":"https://doi.org/10.4018/joeuc.2008100104","title":"Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems","display_name":"Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems","publication_year":2008,"publication_date":"2008-10-01","ids":{"openalex":"https://openalex.org/W2042375972","doi":"https://doi.org/10.4018/joeuc.2008100104","mag":"2042375972"},"language":"en","primary_location":{"id":"doi:10.4018/joeuc.2008100104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/joeuc.2008100104","pdf_url":null,"source":{"id":"https://openalex.org/S80285584","display_name":"Journal of Organizational and End User Computing","issn_l":"1546-2234","issn":["1546-2234","1546-5012"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational and End User Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021488574","display_name":"Chung-Tzer Liu","orcid":null},"institutions":[{"id":"https://openalex.org/I185940356","display_name":"Soochow University","ror":"https://ror.org/05kvm7n82","country_code":"TW","type":"education","lineage":["https://openalex.org/I185940356"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chung-Tzer Liu","raw_affiliation_strings":["Soochow University, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Soochow University, Taiwan","institution_ids":["https://openalex.org/I185940356"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052505769","display_name":"Yi Guo","orcid":"https://orcid.org/0000-0003-0587-4105"},"institutions":[{"id":"https://openalex.org/I4210130704","display_name":"University of Michigan\u2013Dearborn","ror":"https://ror.org/035wtm547","country_code":"US","type":"education","lineage":["https://openalex.org/I4210130704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yi Maggie Guo","raw_affiliation_strings":["University of Michigan \u2013 Dearborn, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Michigan \u2013 Dearborn, USA","institution_ids":["https://openalex.org/I4210130704"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4952,"has_fulltext":false,"cited_by_count":33,"citation_normalized_percentile":{"value":0.88762162,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"20","issue":"4","first_page":"74","last_page":"96"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9330999851226807,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9161999821662903,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.715956449508667},{"id":"https://openalex.org/keywords/end-user","display_name":"End user","score":0.6922075152397156},{"id":"https://openalex.org/keywords/component","display_name":"Component (thermodynamics)","score":0.6524661183357239},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.6269609928131104},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5719160437583923},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.571086049079895},{"id":"https://openalex.org/keywords/end-user-computing","display_name":"End-user computing","score":0.534141480922699},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.43126043677330017},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.404992938041687},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.34793621301651},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.27618294954299927},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23208963871002197},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17367929220199585},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.07339832186698914}],"concepts":[{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.715956449508667},{"id":"https://openalex.org/C91262260","wikidata":"https://www.wikidata.org/wiki/Q528074","display_name":"End user","level":2,"score":0.6922075152397156},{"id":"https://openalex.org/C168167062","wikidata":"https://www.wikidata.org/wiki/Q1117970","display_name":"Component (thermodynamics)","level":2,"score":0.6524661183357239},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.6269609928131104},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5719160437583923},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.571086049079895},{"id":"https://openalex.org/C135642988","wikidata":"https://www.wikidata.org/wiki/Q521737","display_name":"End-user computing","level":5,"score":0.534141480922699},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.43126043677330017},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.404992938041687},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.34793621301651},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.27618294954299927},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23208963871002197},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17367929220199585},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07339832186698914},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.0},{"id":"https://openalex.org/C85106507","wikidata":"https://www.wikidata.org/wiki/Q1188445","display_name":"Utility computing","level":4,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C184842701","wikidata":"https://www.wikidata.org/wiki/Q370563","display_name":"Cloud computing security","level":3,"score":0.0},{"id":"https://openalex.org/C97355855","wikidata":"https://www.wikidata.org/wiki/Q11473","display_name":"Thermodynamics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/joeuc.2008100104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/joeuc.2008100104","pdf_url":null,"source":{"id":"https://openalex.org/S80285584","display_name":"Journal of Organizational and End User Computing","issn_l":"1546-2234","issn":["1546-2234","1546-5012"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational and End User Computing","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:joeuc0:v:20:y:2008:i:4:p:74-96","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/joeuc.2008100104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2463707775","https://openalex.org/W2006585229","https://openalex.org/W2793508616","https://openalex.org/W2028585187","https://openalex.org/W1583873799","https://openalex.org/W4391294052","https://openalex.org/W1571499987","https://openalex.org/W2022363410","https://openalex.org/W1973755115","https://openalex.org/W2042375972"],"abstract_inverted_index":{"End":[0],"user":[1],"satisfaction":[2],"has":[3],"always":[4],"been":[5],"an":[6,56],"important":[7],"component":[8],"of":[9,37,67],"Information":[10],"Systems":[11],"(IS)":[12],"success.":[13],"This":[14],"is":[15],"also":[16],"true":[17],"for":[18],"online":[19,22,68],"applications,":[20],"including":[21],"shopping":[23,69],"systems":[24],"where":[25],"in":[26],"addition":[27],"to":[28,45],"being":[29],"a":[30,48,51],"customer,":[31],"the":[32,35],"shoppers":[33],"play":[34],"role":[36],"end":[38,75],"users.":[39,76],"Shoppers":[40],"may":[41],"not":[42],"come":[43],"back":[44],"or":[46],"make":[47],"purchase":[49],"on":[50,64],"website":[52],"if":[53],"they":[54],"have":[55],"unsatisfactory":[57],"experience.":[58],"In":[59],"this":[60,65],"research,":[61],"we":[62],"focus":[63],"aspect":[66],"by":[70],"examining":[71],"shoppers\u2019":[72],"experiences":[73],"as":[74]},"counts_by_year":[{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":6},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}
