{"id":"https://openalex.org/W1988996223","doi":"https://doi.org/10.4018/joeuc.2004100104","title":"Applying Strategies to Overcome User Resistance in a Group of Clinical Managers to a Business Software Application","display_name":"Applying Strategies to Overcome User Resistance in a Group of Clinical Managers to a Business Software Application","publication_year":2004,"publication_date":"2004-10-01","ids":{"openalex":"https://openalex.org/W1988996223","doi":"https://doi.org/10.4018/joeuc.2004100104","mag":"1988996223"},"language":"en","primary_location":{"id":"doi:10.4018/joeuc.2004100104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/joeuc.2004100104","pdf_url":null,"source":{"id":"https://openalex.org/S80285584","display_name":"Journal of Organizational and End User Computing","issn_l":"1546-2234","issn":["1546-2234","1546-5012"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational and End User Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084149670","display_name":"Barbara Adams","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Barbara Adams","raw_affiliation_strings":["Cyrus Medical Systems, USA"],"affiliations":[{"raw_affiliation_string":"Cyrus Medical Systems, USA","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052534619","display_name":"Eta S. Berner","orcid":"https://orcid.org/0000-0003-4319-2949"},"institutions":[{"id":"https://openalex.org/I32389192","display_name":"University of Alabama at Birmingham","ror":"https://ror.org/008s83205","country_code":"US","type":"education","lineage":["https://openalex.org/I32389192"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Eta S. Berner","raw_affiliation_strings":["University of Alabama at Birmingham, USA",", University of Alabama at Birmingham, , , USA"],"affiliations":[{"raw_affiliation_string":"University of Alabama at Birmingham, USA","institution_ids":["https://openalex.org/I32389192"]},{"raw_affiliation_string":", University of Alabama at Birmingham, , , USA","institution_ids":["https://openalex.org/I32389192"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091045822","display_name":"Joni Rousse Wyatt","orcid":null},"institutions":[{"id":"https://openalex.org/I2799712993","display_name":"Norwood Hospital","ror":"https://ror.org/035yrx309","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I2799712993"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Joni Rousse Wyatt","raw_affiliation_strings":["Norwood Clinic, Inc., USA"],"affiliations":[{"raw_affiliation_string":"Norwood Clinic, Inc., USA","institution_ids":["https://openalex.org/I2799712993"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5084149670"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.2871,"has_fulltext":false,"cited_by_count":38,"citation_normalized_percentile":{"value":0.92715017,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"16","issue":"4","first_page":"55","last_page":"64"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9650999903678894,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9650999903678894,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.95660001039505,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9501000046730042,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/implementation","display_name":"Implementation","score":0.8453289270401001},{"id":"https://openalex.org/keywords/resistance","display_name":"Resistance (ecology)","score":0.798934817314148},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.595809280872345},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.5514861941337585},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5147688388824463},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5122191309928894},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.33710551261901855},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.31280526518821716},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.16930431127548218},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.08358734846115112}],"concepts":[{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.8453289270401001},{"id":"https://openalex.org/C57473165","wikidata":"https://www.wikidata.org/wiki/Q7315604","display_name":"Resistance (ecology)","level":2,"score":0.798934817314148},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.595809280872345},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5514861941337585},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5147688388824463},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5122191309928894},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.33710551261901855},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.31280526518821716},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.16930431127548218},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.08358734846115112},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/joeuc.2004100104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/joeuc.2004100104","pdf_url":null,"source":{"id":"https://openalex.org/S80285584","display_name":"Journal of Organizational and End User Computing","issn_l":"1546-2234","issn":["1546-2234","1546-5012"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational and End User Computing","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:joeuc0:v:16:y:2004:i:4:p:55-64","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/joeuc.2004100104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2120447654","https://openalex.org/W2977179488","https://openalex.org/W2144453115","https://openalex.org/W2128223750","https://openalex.org/W4238532390","https://openalex.org/W2188872161","https://openalex.org/W2002978035","https://openalex.org/W2961779879","https://openalex.org/W797688974","https://openalex.org/W4308865987"],"abstract_inverted_index":{"User":[0],"resistance":[1,32,48,74,95,129],"is":[2,39,57],"a":[3,106],"common":[4],"occurrence":[5],"when":[6,141],"new":[7,144],"information":[8,78,121],"systems":[9,23,79],"are":[10,103],"implemented":[11],"within":[12],"health":[13,26,76,119],"care":[14,27,77,120],"organizations.":[15],"Individuals":[16,116],"responsible":[17,117],"for":[18,61,72,86,93,118],"overseeing":[19],"implementation":[20],"of":[21,44,54,83,101],"these":[22,138],"in":[24,35,49],"the":[25,67,70,81],"environment":[28],"may":[29],"encounter":[30],"more":[31],"than":[33],"trainers":[34],"other":[36,91],"environments.":[37],"It":[38],"important":[40,59],"to":[41,46,75,132],"be":[42],"aware":[43],"methods":[45],"reduce":[47],"end":[50,55,127],"users.":[51],"Proper":[52],"training":[53,88,110],"users":[56],"an":[58],"strategy":[60],"minimizing":[62],"resistance.":[63],"This":[64],"article":[65],"reviews":[66],"literature":[68,85],"on":[69,113,143],"reasons":[71],"user":[73,97,128],"and":[80,135],"implications":[82],"this":[84],"designing":[87],"programs.":[89],"The":[90],"principles":[92],"reducing":[94],"(communication,":[96],"involvement,":[98],"strategic":[99],"use":[100],"consultants)":[102],"illustrated":[104],"with":[105],"case":[107],"study":[108],"involving":[109],"clinical":[111],"managers":[112],"business":[114],"applications.":[115],"system":[122,133],"implementations":[123],"should":[124,136],"recognize":[125],"that":[126],"can":[130],"lead":[131],"failure":[134],"employ":[137],"best":[139],"practices":[140],"embarking":[142],"implementations.":[145]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
