{"id":"https://openalex.org/W2076533690","doi":"https://doi.org/10.4018/joeuc.2003100101","title":"Toward an Integrative Framework for Online Consumer Behavior Research","display_name":"Toward an Integrative Framework for Online Consumer Behavior Research","publication_year":2003,"publication_date":"2003-10-01","ids":{"openalex":"https://openalex.org/W2076533690","doi":"https://doi.org/10.4018/joeuc.2003100101","mag":"2076533690"},"language":"en","primary_location":{"id":"doi:10.4018/joeuc.2003100101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/joeuc.2003100101","pdf_url":null,"source":{"id":"https://openalex.org/S80285584","display_name":"Journal of Organizational and End User Computing","issn_l":"1546-2234","issn":["1546-2234","1546-5012"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational and End User Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044694002","display_name":"Khawaja A. Saeed","orcid":"https://orcid.org/0000-0002-1669-4399"},"institutions":[{"id":"https://openalex.org/I155781252","display_name":"University of South Carolina","ror":"https://ror.org/02b6qw903","country_code":"US","type":"education","lineage":["https://openalex.org/I155781252"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Khawaja A. Saeed","raw_affiliation_strings":["University of South Carolina, USA","University of South Carolina., USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of South Carolina, USA","institution_ids":["https://openalex.org/I155781252"]},{"raw_affiliation_string":"University of South Carolina., USA","institution_ids":["https://openalex.org/I155781252"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066274948","display_name":"Yujong Hwang","orcid":"https://orcid.org/0000-0001-7323-6127"},"institutions":[{"id":"https://openalex.org/I118353179","display_name":"DePaul University","ror":"https://ror.org/04xtx5t16","country_code":"US","type":"education","lineage":["https://openalex.org/I118353179"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yujong Hwang","raw_affiliation_strings":["DePaul University, USA","DePaul University, USA,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"DePaul University, USA","institution_ids":["https://openalex.org/I118353179"]},{"raw_affiliation_string":"DePaul University, USA,","institution_ids":["https://openalex.org/I118353179"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088156206","display_name":"Mun Yong Yi","orcid":"https://orcid.org/0000-0003-1784-8983"},"institutions":[{"id":"https://openalex.org/I155781252","display_name":"University of South Carolina","ror":"https://ror.org/02b6qw903","country_code":"US","type":"education","lineage":["https://openalex.org/I155781252"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mun Y. Yi","raw_affiliation_strings":["University of South Carolina, USA","University of South Carolina., USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of South Carolina, USA","institution_ids":["https://openalex.org/I155781252"]},{"raw_affiliation_string":"University of South Carolina., USA","institution_ids":["https://openalex.org/I155781252"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.2692,"has_fulltext":false,"cited_by_count":137,"citation_normalized_percentile":{"value":0.97691083,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"15","issue":"4","first_page":"1","last_page":"26"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/vendor","display_name":"Vendor","score":0.784889280796051},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.6717305183410645},{"id":"https://openalex.org/keywords/consumer-behaviour","display_name":"Consumer behaviour","score":0.6531383395195007},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6173434257507324},{"id":"https://openalex.org/keywords/extant-taxon","display_name":"Extant taxon","score":0.611197292804718},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.587361216545105},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5077673196792603},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5005664825439453},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.48500892519950867},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48381203413009644},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4796921908855438},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.43722105026245117},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.41693830490112305},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.41501298546791077},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.37862759828567505},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.36503660678863525},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.18322566151618958},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.08980244398117065}],"concepts":[{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.784889280796051},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6717305183410645},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.6531383395195007},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6173434257507324},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.611197292804718},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.587361216545105},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5077673196792603},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5005664825439453},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.48500892519950867},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48381203413009644},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4796921908855438},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43722105026245117},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.41693830490112305},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41501298546791077},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37862759828567505},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.36503660678863525},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.18322566151618958},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08980244398117065},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/joeuc.2003100101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/joeuc.2003100101","pdf_url":null,"source":{"id":"https://openalex.org/S80285584","display_name":"Journal of Organizational and End User Computing","issn_l":"1546-2234","issn":["1546-2234","1546-5012"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational and End User Computing","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:joeuc0:v:15:y:2003:i:4:p:1-26","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/joeuc.2003100101","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":65,"referenced_works":["https://openalex.org/W94825781","https://openalex.org/W168777282","https://openalex.org/W1492586516","https://openalex.org/W1515344919","https://openalex.org/W1531197527","https://openalex.org/W1534219808","https://openalex.org/W1537776530","https://openalex.org/W1550812296","https://openalex.org/W1574235309","https://openalex.org/W1578907434","https://openalex.org/W1584405424","https://openalex.org/W1640506982","https://openalex.org/W1669339104","https://openalex.org/W1689771227","https://openalex.org/W1767680514","https://openalex.org/W1841352775","https://openalex.org/W1954663826","https://openalex.org/W1972677436","https://openalex.org/W1973400909","https://openalex.org/W1976012759","https://openalex.org/W1981815696","https://openalex.org/W1982214937","https://openalex.org/W1984588326","https://openalex.org/W1999495747","https://openalex.org/W2004729334","https://openalex.org/W2011457410","https://openalex.org/W2014646675","https://openalex.org/W2018668985","https://openalex.org/W2033943395","https://openalex.org/W2036389121","https://openalex.org/W2039045809","https://openalex.org/W2053470017","https://openalex.org/W2056621186","https://openalex.org/W2057012437","https://openalex.org/W2058252043","https://openalex.org/W2066788670","https://openalex.org/W2070062084","https://openalex.org/W2082213477","https://openalex.org/W2094647106","https://openalex.org/W2096099424","https://openalex.org/W2099342631","https://openalex.org/W2101699735","https://openalex.org/W2110078189","https://openalex.org/W2124100017","https://openalex.org/W2128319316","https://openalex.org/W2131896026","https://openalex.org/W2135746613","https://openalex.org/W2136194389","https://openalex.org/W2141147872","https://openalex.org/W2141150971","https://openalex.org/W2142175015","https://openalex.org/W2142822317","https://openalex.org/W2146143340","https://openalex.org/W2149098564","https://openalex.org/W2151607493","https://openalex.org/W2160154797","https://openalex.org/W2162061662","https://openalex.org/W2168569455","https://openalex.org/W2332301002","https://openalex.org/W2489111096","https://openalex.org/W2566856888","https://openalex.org/W2906581416","https://openalex.org/W3122535236","https://openalex.org/W3122705134","https://openalex.org/W4250046281"],"related_works":["https://openalex.org/W3016239368","https://openalex.org/W2402755139","https://openalex.org/W2004830053","https://openalex.org/W2478661203","https://openalex.org/W3008115697","https://openalex.org/W4249944690","https://openalex.org/W2145175947","https://openalex.org/W2353808877","https://openalex.org/W3124949371","https://openalex.org/W414826439"],"abstract_inverted_index":{"The":[0,31,106],"recent":[1],"failure":[2],"of":[3,7,13,27,33,42,64,95,136,139],"a":[4,39,80,90],"large":[5],"number":[6],"e-tail":[8],"companies":[9],"epitomizes":[10],"the":[11,20,43,56,96,103,134],"challenges":[12],"operating":[14],"through":[15],"virtual":[16],"channels":[17],"and":[18,54,70,92,116,118,142],"underscores":[19],"need":[21],"to":[22,37,50,60,88],"better":[23],"understand":[24],"key":[25,122],"drivers":[26],"online":[28,51,97,126],"consumer":[29,52,65,98,127],"behavior.":[30],"objective":[32],"this":[34],"study":[35],"is":[36],"provide":[38,71],"comprehensive":[40,93],"review":[41],"extant":[44],"information":[45,112],"systems":[46],"(IS)":[47],"literature":[48,57],"related":[49],"behavior":[53,66,99],"integrate":[55],"in":[58,67,102],"order":[59],"enhance":[61],"our":[62],"knowledge":[63],"electronic":[68],"markets":[69],"clear":[72],"directions":[73],"for":[74],"future":[75],"research.":[76],"This":[77],"paper":[78],"introduces":[79],"framework":[81,108],"that":[82,124],"integrates":[83],"research":[84,100],"findings":[85],"across":[86],"studies":[87],"develop":[89],"coherent":[91],"picture":[94],"conducted":[101],"IS":[104],"field.":[105],"integrative":[107],"proposes":[109],"system":[110],"quality,":[111,113,115],"service":[114],"vendor":[117],"channel":[119],"characteristics":[120],"as":[121],"factors":[123],"impact":[125],"behavior,":[128],"achieving":[129],"their":[130],"effects":[131],"by":[132],"altering":[133],"perceptions":[135],"usefulness,":[137],"ease":[138],"use,":[140],"trust,":[141],"shopping":[143],"enjoyment.":[144]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":9},{"year":2014,"cited_by_count":10},{"year":2013,"cited_by_count":9},{"year":2012,"cited_by_count":8}],"updated_date":"2026-08-13T07:04:57.449891","created_date":"2016-06-24T00:00:00"}