{"id":"https://openalex.org/W2052662215","doi":"https://doi.org/10.4018/joci.2011070104","title":"Adoption and Usage of Healthcare Portals","display_name":"Adoption and Usage of Healthcare Portals","publication_year":2011,"publication_date":"2011-07-01","ids":{"openalex":"https://openalex.org/W2052662215","doi":"https://doi.org/10.4018/joci.2011070104","mag":"2052662215"},"language":"en","primary_location":{"id":"doi:10.4018/joci.2011070104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/joci.2011070104","pdf_url":null,"source":{"id":"https://openalex.org/S199269040","display_name":"International Journal of Organizational and Collective Intelligence","issn_l":"1947-9344","issn":["1947-9344","1947-9352"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Organizational and Collective Intelligence","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084501119","display_name":"Pallavi Rao Gadahad","orcid":"https://orcid.org/0000-0003-2000-4976"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":true,"raw_author_name":"Pallavi Rao","raw_affiliation_strings":["Nanyang Technological University, Singapore","Nanyang Technological University (Singapore)"],"affiliations":[{"raw_affiliation_string":"Nanyang Technological University, Singapore","institution_ids":["https://openalex.org/I172675005"]},{"raw_affiliation_string":"Nanyang Technological University (Singapore)","institution_ids":["https://openalex.org/I172675005"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085582191","display_name":"Shalini Chandra","orcid":"https://orcid.org/0000-0002-7808-4617"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Shalini Chandra","raw_affiliation_strings":["Nanyang Technological University, Singapore","Nanyang Technological University (Singapore)"],"affiliations":[{"raw_affiliation_string":"Nanyang Technological University, Singapore","institution_ids":["https://openalex.org/I172675005"]},{"raw_affiliation_string":"Nanyang Technological University (Singapore)","institution_ids":["https://openalex.org/I172675005"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032139394","display_name":"Yin Leng Theng","orcid":"https://orcid.org/0000-0003-2351-8884"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Yin-Leng Theng","raw_affiliation_strings":["Nanyang Technological University, Singapore","Nanyang Technological University (Singapore)"],"affiliations":[{"raw_affiliation_string":"Nanyang Technological University, Singapore","institution_ids":["https://openalex.org/I172675005"]},{"raw_affiliation_string":"Nanyang Technological University (Singapore)","institution_ids":["https://openalex.org/I172675005"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5084501119"],"corresponding_institution_ids":["https://openalex.org/I172675005"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.17424445,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"2","issue":"3","first_page":"50","last_page":"73"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9824000000953674,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9585000276565552,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.9545606374740601},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.7485542893409729},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5701113939285278},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5028026103973389},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3917013108730316},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2856960892677307},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.23659855127334595},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.0690242350101471},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.06181943416595459}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.9545606374740601},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.7485542893409729},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5701113939285278},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5028026103973389},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3917013108730316},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2856960892677307},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23659855127334595},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0690242350101471},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.06181943416595459},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/joci.2011070104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/joci.2011070104","pdf_url":null,"source":{"id":"https://openalex.org/S199269040","display_name":"International Journal of Organizational and Collective Intelligence","issn_l":"1947-9344","issn":["1947-9344","1947-9352"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Organizational and Collective Intelligence","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:joci00:v:2:y:2011:i:3:p:50-73","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/joci.2011070104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/5","score":0.7300000190734863,"display_name":"Gender equality"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W163832182","https://openalex.org/W1496783311","https://openalex.org/W1543266722","https://openalex.org/W1559531574","https://openalex.org/W1562208008","https://openalex.org/W1574235309","https://openalex.org/W1708393801","https://openalex.org/W1739149983","https://openalex.org/W1791587663","https://openalex.org/W1963520761","https://openalex.org/W1965410815","https://openalex.org/W1972677436","https://openalex.org/W1977735025","https://openalex.org/W1980981674","https://openalex.org/W1982320306","https://openalex.org/W1987198869","https://openalex.org/W1987258130","https://openalex.org/W1988257055","https://openalex.org/W1993270589","https://openalex.org/W2002615328","https://openalex.org/W2005070837","https://openalex.org/W2033943395","https://openalex.org/W2039421229","https://openalex.org/W2045773168","https://openalex.org/W2052781747","https://openalex.org/W2057459216","https://openalex.org/W2058766812","https://openalex.org/W2059074227","https://openalex.org/W2059305247","https://openalex.org/W2061044045","https://openalex.org/W2061825960","https://openalex.org/W2063336387","https://openalex.org/W2066136019","https://openalex.org/W2075647120","https://openalex.org/W2078269256","https://openalex.org/W2079175517","https://openalex.org/W2080024546","https://openalex.org/W2098907183","https://openalex.org/W2100276251","https://openalex.org/W2100379340","https://openalex.org/W2100619965","https://openalex.org/W2104799281","https://openalex.org/W2110506823","https://openalex.org/W2130801612","https://openalex.org/W2135746613","https://openalex.org/W2142822317","https://openalex.org/W2145780451","https://openalex.org/W2149037899","https://openalex.org/W2150376909","https://openalex.org/W2151440967","https://openalex.org/W2153788410","https://openalex.org/W2153805680","https://openalex.org/W2158784147","https://openalex.org/W2162025224","https://openalex.org/W2166061228","https://openalex.org/W2166982098","https://openalex.org/W2168569455","https://openalex.org/W2169737976","https://openalex.org/W4237826058","https://openalex.org/W4293586167","https://openalex.org/W6633206708","https://openalex.org/W6682680275"],"related_works":["https://openalex.org/W4251771709","https://openalex.org/W2163870992","https://openalex.org/W2294757943","https://openalex.org/W1971474803","https://openalex.org/W3173986262","https://openalex.org/W4322744319","https://openalex.org/W1575995895","https://openalex.org/W3132716659","https://openalex.org/W1562991075","https://openalex.org/W2187644337"],"abstract_inverted_index":{"Healthcare":[0],"portals":[1,138],"provide":[2],"abundant":[3],"information":[4],"to":[5,15,77,112],"consumers.":[6],"This":[7],"study":[8],"examines":[9],"the":[10,51,78,95,114,132],"factors":[11,97],"influencing":[12],"consumers\u2019":[13,119,133],"decisions":[14,134],"adopt":[16],"and":[17,66,83,91,100,110,127],"continue":[18],"using":[19,27,44,136],"healthcare":[20,64,73,88,137],"portals.":[21],"A":[22],"research":[23],"model":[24,40],"is":[25],"developed":[26],"constructs":[28],"from":[29,38,50],"past":[30],"Information":[31],"Systems":[32],"(IS)":[33],"literature.":[34],"Research":[35],"hypotheses":[36],"derived":[37],"this":[39,104],"were":[41],"empirically":[42],"validated":[43],"a":[45],"filed":[46],"survey.":[47],"Data":[48],"collected":[49],"survey":[52],"(N=269)":[53],"was":[54,106],"tested":[55],"for":[56,130],"adoption":[57,99],"(N=181,":[58],"individuals":[59,69],"who":[60,70],"have":[61,71],"not":[62],"used":[63,72],"portals)":[65,74],"continuance":[67,101],"(N=88,":[68],"separately.":[75],"According":[76],"results,":[79],"more":[80],"than":[81],"usefulness":[82],"ease":[84],"of":[85,87,116,123],"use":[86],"portals,":[89],"trust":[90],"satisfaction":[92],"emerged":[93],"as":[94],"main":[96],"determining":[98],"respectively.":[102],"Further,":[103],"data":[105],"grouped":[107],"on":[108,118],"gender":[109,117],"analyzed":[111],"see":[113],"effect":[115],"decisions.":[120],"In":[121],"light":[122],"these":[124],"findings,":[125],"theoretical":[126],"practical":[128],"implications":[129],"understanding":[131],"in":[135],"are":[139],"discussed.":[140]},"counts_by_year":[],"updated_date":"2026-04-16T15:07:20.185449","created_date":"2016-06-24T00:00:00"}