{"id":"https://openalex.org/W2044133607","doi":"https://doi.org/10.4018/jkm.2011040103","title":"The Practice of Jordanian Business to Attain Customer Knowledge Acquisition","display_name":"The Practice of Jordanian Business to Attain Customer Knowledge Acquisition","publication_year":2011,"publication_date":"2011-04-01","ids":{"openalex":"https://openalex.org/W2044133607","doi":"https://doi.org/10.4018/jkm.2011040103","mag":"2044133607"},"language":"en","primary_location":{"id":"doi:10.4018/jkm.2011040103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jkm.2011040103","pdf_url":null,"source":{"id":"https://openalex.org/S4210184116","display_name":"International Journal of Knowledge Management","issn_l":"1548-0658","issn":["1548-0658","1548-0666"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Knowledge Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011314120","display_name":"Amine Nehari Talet","orcid":"https://orcid.org/0000-0003-3242-8610"},"institutions":[{"id":"https://openalex.org/I134085113","display_name":"King Fahd University of Petroleum and Minerals","ror":"https://ror.org/03yez3163","country_code":"SA","type":"education","lineage":["https://openalex.org/I134085113"]}],"countries":["SA"],"is_corresponding":true,"raw_author_name":"Amine Nehari Talet","raw_affiliation_strings":["King Fahd University of Petroleum & Minerals, Saudi Arabia","(King Fahd University of Petroleum and Minerals, Saudi Arabia)"],"affiliations":[{"raw_affiliation_string":"King Fahd University of Petroleum & Minerals, Saudi Arabia","institution_ids":["https://openalex.org/I134085113"]},{"raw_affiliation_string":"(King Fahd University of Petroleum and Minerals, Saudi Arabia)","institution_ids":["https://openalex.org/I134085113"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006806804","display_name":"Samer Alhawari","orcid":"https://orcid.org/0000-0002-6059-4213"},"institutions":[{"id":"https://openalex.org/I146367977","display_name":"Applied Science Private University","ror":"https://ror.org/01ah6nb52","country_code":"JO","type":"education","lineage":["https://openalex.org/I146367977"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Samer Alhawari","raw_affiliation_strings":["Applied Science Private University, Jordan"],"affiliations":[{"raw_affiliation_string":"Applied Science Private University, Jordan","institution_ids":["https://openalex.org/I146367977"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057632574","display_name":"Ebrahim Mansour","orcid":"https://orcid.org/0000-0003-2001-9115"},"institutions":[{"id":"https://openalex.org/I146367977","display_name":"Applied Science Private University","ror":"https://ror.org/01ah6nb52","country_code":"JO","type":"education","lineage":["https://openalex.org/I146367977"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Ebrahim Mansour","raw_affiliation_strings":["Applied Science Private University, Jordan"],"affiliations":[{"raw_affiliation_string":"Applied Science Private University, Jordan","institution_ids":["https://openalex.org/I146367977"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058509827","display_name":"Haroun Alryalat","orcid":null},"institutions":[{"id":"https://openalex.org/I3132651366","display_name":"World Islamic Sciences and Education University","ror":"https://ror.org/051mkwn17","country_code":"JO","type":"education","lineage":["https://openalex.org/I3132651366"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Haroun Alryalat","raw_affiliation_strings":["The World Islamic Sciences & Education University, Jordan"],"affiliations":[{"raw_affiliation_string":"The World Islamic Sciences & Education University, Jordan","institution_ids":["https://openalex.org/I3132651366"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5011314120"],"corresponding_institution_ids":["https://openalex.org/I134085113"],"apc_list":null,"apc_paid":null,"fwci":1.0485,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.80585315,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"7","issue":"2","first_page":"49","last_page":"67"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9861000180244446,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13204","display_name":"Competitive and Knowledge Intelligence","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-knowledge","display_name":"Customer knowledge","score":0.8134592771530151},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.6604232788085938},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6501853466033936},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.6464776396751404},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.6266526579856873},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6075701713562012},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.5860550999641418},{"id":"https://openalex.org/keywords/knowledge-acquisition","display_name":"Knowledge acquisition","score":0.5621058344841003},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.5391405820846558},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.46684369444847107},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3362697660923004},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3247569799423218},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.282676100730896},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.11874887347221375},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.08067074418067932}],"concepts":[{"id":"https://openalex.org/C2777802574","wikidata":"https://www.wikidata.org/wiki/Q18922868","display_name":"Customer knowledge","level":5,"score":0.8134592771530151},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.6604232788085938},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6501853466033936},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.6464776396751404},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.6266526579856873},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6075701713562012},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.5860550999641418},{"id":"https://openalex.org/C2777220311","wikidata":"https://www.wikidata.org/wiki/Q6423340","display_name":"Knowledge acquisition","level":2,"score":0.5621058344841003},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.5391405820846558},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.46684369444847107},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3362697660923004},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3247569799423218},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.282676100730896},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.11874887347221375},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.08067074418067932}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jkm.2011040103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jkm.2011040103","pdf_url":null,"source":{"id":"https://openalex.org/S4210184116","display_name":"International Journal of Knowledge Management","issn_l":"1548-0658","issn":["1548-0658","1548-0666"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Knowledge Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jkm000:v:7:y:2011:i:2:p:49-67","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jkm.2011040103","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":54,"referenced_works":["https://openalex.org/W66168604","https://openalex.org/W126086725","https://openalex.org/W233934773","https://openalex.org/W1545091952","https://openalex.org/W1548720829","https://openalex.org/W1560065993","https://openalex.org/W1565686660","https://openalex.org/W1566309500","https://openalex.org/W1571408556","https://openalex.org/W1598260952","https://openalex.org/W1929708675","https://openalex.org/W1987776546","https://openalex.org/W1989528006","https://openalex.org/W2005309592","https://openalex.org/W2012657374","https://openalex.org/W2015093407","https://openalex.org/W2017225767","https://openalex.org/W2028296970","https://openalex.org/W2033234860","https://openalex.org/W2033494095","https://openalex.org/W2044072828","https://openalex.org/W2044429399","https://openalex.org/W2053861517","https://openalex.org/W2059719657","https://openalex.org/W2062893154","https://openalex.org/W2066693473","https://openalex.org/W2068455326","https://openalex.org/W2069327696","https://openalex.org/W2071766273","https://openalex.org/W2073918938","https://openalex.org/W2074210538","https://openalex.org/W2080356892","https://openalex.org/W2093690691","https://openalex.org/W2097552874","https://openalex.org/W2098118776","https://openalex.org/W2106728636","https://openalex.org/W2109259133","https://openalex.org/W2112454045","https://openalex.org/W2114133419","https://openalex.org/W2116565949","https://openalex.org/W2126997740","https://openalex.org/W2155595349","https://openalex.org/W2159306398","https://openalex.org/W2159416103","https://openalex.org/W2160195859","https://openalex.org/W2165192173","https://openalex.org/W2165496301","https://openalex.org/W2171622150","https://openalex.org/W2497684928","https://openalex.org/W3017122892","https://openalex.org/W3123457883","https://openalex.org/W4205254120","https://openalex.org/W4231678811","https://openalex.org/W7024322826"],"related_works":["https://openalex.org/W4243692361","https://openalex.org/W2025030878","https://openalex.org/W4230885242","https://openalex.org/W2026140270","https://openalex.org/W2354761646","https://openalex.org/W1979150383","https://openalex.org/W1184033416","https://openalex.org/W2021919913","https://openalex.org/W2389717857","https://openalex.org/W2320732782"],"abstract_inverted_index":{"This":[0,133],"paper":[1,134],"examines":[2],"how":[3,17],"Jordanian":[4,97],"companies":[5,43,54],"use":[6],"the":[7,30,46,58,65,88,125,139,148,159],"knowledge":[8,92,126],"process":[9],"to":[10,119,138,154],"support":[11],"Customer":[12,47,71,74,78,116,131,142],"Knowledge":[13,112,143],"Acquisition":[14,117,144],"(CKA)":[15],"and":[16,52,76,108,115],"they":[18],"foster":[19],"it.":[20],"The":[21,61,101],"empirical":[22,102],"study":[23],"is":[24,93],"based":[25],"on":[26,84,130],"a":[27,81,121,136,152],"sample":[28],"of":[29,91,124,147],"data":[31],"collected":[32],"from":[33,38],"156":[34],"respondents,":[35],"drawn":[36],"randomly":[37],"three":[39,66],"software":[40,99],"business":[41,98,161],"solution":[42],"working":[44],"in":[45,96,110,145],"Relationship":[48],"Management":[49,113],"(CRM)":[50],"area,":[51],"four":[53],"which":[55],"are":[56],"employing":[57],"CRM":[59],"system.":[60],"results":[62],"show":[63],"that":[64],"selected":[67],"factors":[68],"(need":[69],"for":[70],"Knowledge,":[72],"Verify":[73],"Source,":[75],"Capture":[77],"Knowledge)":[79],"have":[80],"significant":[82,95],"impact":[83],"customer":[85],"acquisition.":[86],"However,":[87],"source":[89],"identification":[90],"not":[94],"environments.":[100],"findings":[103],"will":[104],"help":[105],"both":[106],"researchers":[107],"practitioners":[109],"future":[111],"(KM)":[114],"research":[118],"gain":[120],"better":[122],"understanding":[123],"processes":[127],"about":[128,141],"customers":[129],"Acquisition.":[132],"provides":[135],"contribution":[137],"literature":[140],"one":[146],"developing":[149],"countries":[150],"as":[151],"framework":[153],"keep":[155],"organizations":[156],"competitive":[157],"within":[158],"global":[160],"environment.":[162]},"counts_by_year":[{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":4},{"year":2013,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
