{"id":"https://openalex.org/W2009839465","doi":"https://doi.org/10.4018/jisss.2012070104","title":"Developing and Prioritizing Measures of Emotional Capital in Public Service Organizations","display_name":"Developing and Prioritizing Measures of Emotional Capital in Public Service Organizations","publication_year":2012,"publication_date":"2012-07-01","ids":{"openalex":"https://openalex.org/W2009839465","doi":"https://doi.org/10.4018/jisss.2012070104","mag":"2009839465"},"language":"en","primary_location":{"id":"doi:10.4018/jisss.2012070104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jisss.2012070104","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112548861","display_name":"Chung-Chu Liu","orcid":null},"institutions":[{"id":"https://openalex.org/I99613584","display_name":"National Taipei University","ror":"https://ror.org/03e29r284","country_code":"TW","type":"education","lineage":["https://openalex.org/I99613584"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Chung-Chu Liu","raw_affiliation_strings":["National Taipei University, Taiwan"],"affiliations":[{"raw_affiliation_string":"National Taipei University, Taiwan","institution_ids":["https://openalex.org/I99613584"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020661703","display_name":"Jason C.H. Chen","orcid":null},"institutions":[{"id":"https://openalex.org/I119888943","display_name":"Gonzaga University","ror":"https://ror.org/03ze70h02","country_code":"US","type":"education","lineage":["https://openalex.org/I119888943"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jason C.H. Chen","raw_affiliation_strings":["Gonzaga University, USA","Gonzaga University, USA#TAB#"],"affiliations":[{"raw_affiliation_string":"Gonzaga University, USA","institution_ids":["https://openalex.org/I119888943"]},{"raw_affiliation_string":"Gonzaga University, USA#TAB#","institution_ids":["https://openalex.org/I119888943"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5112548861"],"corresponding_institution_ids":["https://openalex.org/I99613584"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.14342241,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"4","issue":"3","first_page":"52","last_page":"60"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10475","display_name":"Psychological Well-being and Life Satisfaction","score":0.9754999876022339,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/capital","display_name":"Capital (architecture)","score":0.551737904548645},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5116539597511292},{"id":"https://openalex.org/keywords/hierarchy","display_name":"Hierarchy","score":0.4812195599079132},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.4784122407436371},{"id":"https://openalex.org/keywords/construct","display_name":"Construct (python library)","score":0.4656110107898712},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"Analytic hierarchy process","score":0.4436717629432678},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4278290271759033},{"id":"https://openalex.org/keywords/social-capital","display_name":"Social capital","score":0.4190579056739807},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.32344919443130493},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.26393333077430725},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.23972979187965393},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.19358855485916138},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.13738694787025452},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.12978169322013855}],"concepts":[{"id":"https://openalex.org/C83646750","wikidata":"https://www.wikidata.org/wiki/Q193893","display_name":"Capital (architecture)","level":2,"score":0.551737904548645},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5116539597511292},{"id":"https://openalex.org/C31170391","wikidata":"https://www.wikidata.org/wiki/Q188619","display_name":"Hierarchy","level":2,"score":0.4812195599079132},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.4784122407436371},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.4656110107898712},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.4436717629432678},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4278290271759033},{"id":"https://openalex.org/C68062652","wikidata":"https://www.wikidata.org/wiki/Q214693","display_name":"Social capital","level":2,"score":0.4190579056739807},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32344919443130493},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.26393333077430725},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.23972979187965393},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.19358855485916138},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13738694787025452},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.12978169322013855},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C144237770","wikidata":"https://www.wikidata.org/wiki/Q747534","display_name":"Mathematical economics","level":1,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jisss.2012070104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jisss.2012070104","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jisss0:v:4:y:2012:i:3:p:52-60","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jisss.2012070104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.5600000023841858,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":54,"referenced_works":["https://openalex.org/W131253067","https://openalex.org/W167670218","https://openalex.org/W222381366","https://openalex.org/W1542613773","https://openalex.org/W1741294646","https://openalex.org/W1752284228","https://openalex.org/W1787952992","https://openalex.org/W1802322323","https://openalex.org/W1956519079","https://openalex.org/W1966603703","https://openalex.org/W1970247927","https://openalex.org/W1977164066","https://openalex.org/W1977929606","https://openalex.org/W1978112136","https://openalex.org/W1984067122","https://openalex.org/W1985632506","https://openalex.org/W1986136690","https://openalex.org/W2003192684","https://openalex.org/W2010866679","https://openalex.org/W2020407132","https://openalex.org/W2022380850","https://openalex.org/W2024220633","https://openalex.org/W2024687109","https://openalex.org/W2030775927","https://openalex.org/W2033876580","https://openalex.org/W2035652607","https://openalex.org/W2035793187","https://openalex.org/W2044405689","https://openalex.org/W2045766930","https://openalex.org/W2046059438","https://openalex.org/W2046998044","https://openalex.org/W2053133047","https://openalex.org/W2056430827","https://openalex.org/W2068975364","https://openalex.org/W2076202448","https://openalex.org/W2079415152","https://openalex.org/W2080571117","https://openalex.org/W2081290837","https://openalex.org/W2101550525","https://openalex.org/W2102469678","https://openalex.org/W2111446545","https://openalex.org/W2120260080","https://openalex.org/W2124273733","https://openalex.org/W2135799338","https://openalex.org/W2139878057","https://openalex.org/W2149022031","https://openalex.org/W2151247479","https://openalex.org/W2154615231","https://openalex.org/W2162301419","https://openalex.org/W2164976997","https://openalex.org/W2182336390","https://openalex.org/W2331771680","https://openalex.org/W4241286296","https://openalex.org/W4300807670"],"related_works":["https://openalex.org/W4318028252","https://openalex.org/W4206658728","https://openalex.org/W2605508318","https://openalex.org/W2385683470","https://openalex.org/W3134416257","https://openalex.org/W2322155822","https://openalex.org/W1745582813","https://openalex.org/W2325384277","https://openalex.org/W2357152830","https://openalex.org/W4295762775"],"abstract_inverted_index":{"This":[0],"research":[1,58],"is":[2],"to":[3,25,31,77],"construct":[4],"emotional":[5,38,65,72],"capital":[6,39,66,73],"of":[7,40,67],"public":[8,41,80],"service":[9,42],"organizations":[10],"(PSOs)":[11],"through":[12],"employees\u2019":[13],"perspectives.":[14],"The":[15,57],"content":[16],"analysis":[17],"method":[18,85],"and":[19,27,53,88],"analytical":[20],"hierarchy":[21],"process":[22],"were":[23],"used":[24,76],"collect":[26],"analyze":[28],"data.":[29],"According":[30],"the":[32,34],"results,":[33],"study":[35],"divides":[36],"organizational":[37,64,71],"sectors":[43],"into":[44],"three":[45],"dimensions:":[46],"Personal":[47],"Emotional":[48,51,55],"Capital,":[49,52],"Group":[50],"Organizational":[54],"Capital.":[56],"also":[59],"develops":[60],"12":[61],"indicators":[62],"for":[63,86,91],"PSOs":[68],"assessment.":[69],"Measuring":[70],"can":[74],"be":[75],"help":[78],"formulate":[79],"strategy,":[81],"provide":[82],"an":[83],"evaluation":[84],"governments":[87],"allocate":[89],"resources":[90],"PSOs.":[92]},"counts_by_year":[{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
