{"id":"https://openalex.org/W2018681188","doi":"https://doi.org/10.4018/jisss.2010093005","title":"Exploring the Adoption of Technology Driven Services in the Healthcare Industry","display_name":"Exploring the Adoption of Technology Driven Services in the Healthcare Industry","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2018681188","doi":"https://doi.org/10.4018/jisss.2010093005","mag":"2018681188"},"language":"en","primary_location":{"id":"doi:10.4018/jisss.2010093005","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jisss.2010093005","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022989724","display_name":"Umit Topacan","orcid":null},"institutions":[{"id":"https://openalex.org/I4405392","display_name":"Bo\u011fazi\u00e7i University","ror":"https://ror.org/03z9tma90","country_code":"TR","type":"education","lineage":["https://openalex.org/I4405392"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Umit Topacan","raw_affiliation_strings":["Bogazici University, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bogazici University, Turkey","institution_ids":["https://openalex.org/I4405392"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034942359","display_name":"Nuri Ba\u015fo\u011flu","orcid":"https://orcid.org/0000-0001-8055-4887"},"institutions":[{"id":"https://openalex.org/I4405392","display_name":"Bo\u011fazi\u00e7i University","ror":"https://ror.org/03z9tma90","country_code":"TR","type":"education","lineage":["https://openalex.org/I4405392"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"A. Nuri Basoglu","raw_affiliation_strings":["Bogazici University, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bogazici University, Turkey","institution_ids":["https://openalex.org/I4405392"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059934493","display_name":"Tu\u011frul Daim","orcid":"https://orcid.org/0000-0003-1432-8958"},"institutions":[{"id":"https://openalex.org/I126345244","display_name":"Portland State University","ror":"https://ror.org/00yn2fy02","country_code":"US","type":"education","lineage":["https://openalex.org/I126345244"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Tugrul U. Daim","raw_affiliation_strings":["Portland State University, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Portland State University, USA","institution_ids":["https://openalex.org/I126345244"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":11.0928,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.97895486,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"2","issue":"1","first_page":"71","last_page":"93"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9510999917984009,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9289000034332275,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6293940544128418},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5459879040718079},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5223461389541626},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.5195653438568115},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5072538256645203},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5067592263221741},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4731372892856598},{"id":"https://openalex.org/keywords/health-services","display_name":"Health services","score":0.4200175404548645},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.394065260887146},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3231193423271179},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.26027911901474},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1558738350868225},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.0931539237499237},{"id":"https://openalex.org/keywords/environmental-health","display_name":"Environmental health","score":0.08228874206542969}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6293940544128418},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5459879040718079},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5223461389541626},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.5195653438568115},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5072538256645203},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5067592263221741},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4731372892856598},{"id":"https://openalex.org/C2986740045","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health services","level":3,"score":0.4200175404548645},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.394065260887146},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3231193423271179},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.26027911901474},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1558738350868225},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0931539237499237},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.08228874206542969},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jisss.2010093005","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jisss.2010093005","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jisss0:v:2:y:2010:i:1:p:71-93","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jisss.2010093005","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.46000000834465027,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W182599932","https://openalex.org/W1485620625","https://openalex.org/W1497226654","https://openalex.org/W1503436739","https://openalex.org/W1548408014","https://openalex.org/W1561590231","https://openalex.org/W1577505167","https://openalex.org/W1791587663","https://openalex.org/W1968614162","https://openalex.org/W1972226752","https://openalex.org/W1975562549","https://openalex.org/W2002615328","https://openalex.org/W2005382606","https://openalex.org/W2005469067","https://openalex.org/W2012906273","https://openalex.org/W2014192539","https://openalex.org/W2018180093","https://openalex.org/W2024287666","https://openalex.org/W2036389121","https://openalex.org/W2037846862","https://openalex.org/W2039421229","https://openalex.org/W2042480921","https://openalex.org/W2050805199","https://openalex.org/W2053931398","https://openalex.org/W2065852646","https://openalex.org/W2068079190","https://openalex.org/W2073260104","https://openalex.org/W2073626348","https://openalex.org/W2073933130","https://openalex.org/W2081823153","https://openalex.org/W2088210063","https://openalex.org/W2095058980","https://openalex.org/W2098481455","https://openalex.org/W2099697766","https://openalex.org/W2100379340","https://openalex.org/W2100408980","https://openalex.org/W2111689628","https://openalex.org/W2132303294","https://openalex.org/W2141101491","https://openalex.org/W2150139168","https://openalex.org/W2152279329","https://openalex.org/W2159112121","https://openalex.org/W2168569455","https://openalex.org/W2410250706","https://openalex.org/W4252255835"],"related_works":["https://openalex.org/W2231847643","https://openalex.org/W2735714078","https://openalex.org/W4308671045","https://openalex.org/W4323255430","https://openalex.org/W2552920795","https://openalex.org/W1750869631","https://openalex.org/W3080234712","https://openalex.org/W2184817066","https://openalex.org/W2086472688","https://openalex.org/W2958142594"],"abstract_inverted_index":{"Recent":[0],"developments":[1],"in":[2,16],"information":[3,21,30,83,100],"and":[4,25,35,43,73,86,93,117],"communication":[5],"technologies":[6],"have":[7],"helped":[8],"to":[9,31,66,105],"accelerate":[10],"the":[11,17,79,88,94,97],"diffusion":[12],"of":[13,28,81,96],"electronic":[14],"services":[15,22],"medical":[18,29,39],"industry.":[19],"Health":[20,99],"house,":[23],"retrieve,":[24],"make":[26],"use":[27,55],"improve":[32],"service":[33,84,101,109],"quality":[34],"reduce":[36],"cost.":[37],"Users\u2014including":[38],"staff,":[40,42],"administrative":[41],"patients\u2014of":[44],"these":[45,91],"systems":[46],"cannot":[47],"fully":[48],"benefit":[49],"from":[50],"them":[51,56],"unless":[52],"they":[53],"can":[54],"comfortably.":[57],"User":[58],"behavior":[59,95],"is":[60],"affected":[61],"by":[62,108],"various":[63],"factors":[64],"relating":[65],"technology":[67],"characteristics,":[68,70,110,112],"user":[69,111],"social":[71,118],"environment,":[72],"organizational":[74],"environment.":[75],"Our":[76],"research":[77],"evaluated":[78],"determinants":[80,92],"health":[82],"adoption":[85,102],"analyzed":[87],"relationship":[89],"between":[90],"user.":[98],"was":[103],"found":[104],"be":[106],"influenced":[107],"intermediary":[113],"variables,":[114],"facilitating":[115],"conditions,":[116],"factors.":[119]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":7}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}