{"id":"https://openalex.org/W2066747982","doi":"https://doi.org/10.4018/jisss.2010040104","title":"Mass Customisation Models for Travel and Tourism Information e-Services","display_name":"Mass Customisation Models for Travel and Tourism Information e-Services","publication_year":2010,"publication_date":"2010-04-01","ids":{"openalex":"https://openalex.org/W2066747982","doi":"https://doi.org/10.4018/jisss.2010040104","mag":"2066747982"},"language":"en","primary_location":{"id":"doi:10.4018/jisss.2010040104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jisss.2010040104","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006428406","display_name":"\u039c\u03b1\u03c1\u03b9\u03ac\u03bd\u03bd\u03b1 \u03a3\u03b9\u03b3\u03ac\u03bb\u03b1","orcid":"https://orcid.org/0000-0001-8997-2292"},"institutions":[{"id":"https://openalex.org/I147962203","display_name":"Democritus University of Thrace","ror":"https://ror.org/03bfqnx40","country_code":"GR","type":"education","lineage":["https://openalex.org/I147962203"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Marianna Sigala","raw_affiliation_strings":["Democritus University, Greece"],"affiliations":[{"raw_affiliation_string":"Democritus University, Greece","institution_ids":["https://openalex.org/I147962203"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5006428406"],"corresponding_institution_ids":["https://openalex.org/I147962203"],"apc_list":null,"apc_paid":null,"fwci":3.3543,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.92663298,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"2","issue":"2","first_page":"48","last_page":"69"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.9850999712944031,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.7498704195022583},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.6956666111946106},{"id":"https://openalex.org/keywords/mass-customization","display_name":"Mass customization","score":0.67652827501297},{"id":"https://openalex.org/keywords/exploit","display_name":"Exploit","score":0.5802247524261475},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.5514048337936401},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5170767307281494},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.504583477973938},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.47659868001937866},{"id":"https://openalex.org/keywords/customer-value","display_name":"Customer value","score":0.4443092942237854},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.44204461574554443},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4361482262611389},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.40477925539016724},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3606579303741455},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.14234301447868347},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.09267657995223999},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.08040449023246765},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.07732948660850525}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.7498704195022583},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6956666111946106},{"id":"https://openalex.org/C72414096","wikidata":"https://www.wikidata.org/wiki/Q1367461","display_name":"Mass customization","level":3,"score":0.67652827501297},{"id":"https://openalex.org/C165696696","wikidata":"https://www.wikidata.org/wiki/Q11287","display_name":"Exploit","level":2,"score":0.5802247524261475},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.5514048337936401},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5170767307281494},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.504583477973938},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.47659868001937866},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.4443092942237854},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44204461574554443},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4361482262611389},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40477925539016724},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3606579303741455},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.14234301447868347},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09267657995223999},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08040449023246765},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.07732948660850525},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C31170391","wikidata":"https://www.wikidata.org/wiki/Q188619","display_name":"Hierarchy","level":2,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jisss.2010040104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jisss.2010040104","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jisss0:v:2:y:2010:i:2:p:48-69","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jisss.2010040104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.47999998927116394}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":45,"referenced_works":["https://openalex.org/W83577853","https://openalex.org/W98839824","https://openalex.org/W137036777","https://openalex.org/W796206504","https://openalex.org/W967013999","https://openalex.org/W1513461440","https://openalex.org/W1515833924","https://openalex.org/W1563574999","https://openalex.org/W1587451402","https://openalex.org/W1965526168","https://openalex.org/W1971352173","https://openalex.org/W1976393982","https://openalex.org/W1980559984","https://openalex.org/W1981911967","https://openalex.org/W1986070354","https://openalex.org/W1994441417","https://openalex.org/W2012565831","https://openalex.org/W2023799534","https://openalex.org/W2024380716","https://openalex.org/W2038416369","https://openalex.org/W2045813051","https://openalex.org/W2056093313","https://openalex.org/W2060847201","https://openalex.org/W2063236230","https://openalex.org/W2064489138","https://openalex.org/W2064522033","https://openalex.org/W2073590460","https://openalex.org/W2081876545","https://openalex.org/W2087267952","https://openalex.org/W2099804514","https://openalex.org/W2102261462","https://openalex.org/W2124354901","https://openalex.org/W2131655859","https://openalex.org/W2135787164","https://openalex.org/W2155363018","https://openalex.org/W2159593279","https://openalex.org/W2161361638","https://openalex.org/W2169114931","https://openalex.org/W2169955073","https://openalex.org/W2232757977","https://openalex.org/W2402661199","https://openalex.org/W4236480773","https://openalex.org/W4237048501","https://openalex.org/W4255946750","https://openalex.org/W4297963502"],"related_works":["https://openalex.org/W17155033","https://openalex.org/W3207760230","https://openalex.org/W1496222301","https://openalex.org/W1590307681","https://openalex.org/W2536018345","https://openalex.org/W4312814274","https://openalex.org/W4285370786","https://openalex.org/W2296488620","https://openalex.org/W2358353312","https://openalex.org/W2388924735"],"abstract_inverted_index":{"Online":[0],"travel":[1,128],"firms":[2,56],"exploit":[3],"current":[4],"ICT":[5,50],"advances":[6],"for":[7,59,106],"developing":[8,60,107],"mass":[9],"customization":[10],"(MC)":[11],"capabilities":[12],"and":[13,27,51,61,66,71,81,95,112,149,155],"addressing":[14],"the":[15,18,45,49,68,75,83,89,98,122,131,134,140,146,157,160],"needs":[16],"of":[17,85,91,115,125,136,142,159],"sophisticated":[19],"travellers.":[20],"However,":[21],"studies":[22,86],"investigating":[23,139],"MC":[24,64,77,94,108,123,153,164],"in":[25,29],"services":[26],"specifically":[28],"tourism":[30],"are":[31,118],"limited.":[32],"By":[33],"adopting":[34],"a":[35,101],"customer-focused":[36],"approach,":[37],"this":[38,41,116],"paper":[39,132],"addresses":[40],"gap":[42],"by":[43,74,120,152],"analysing":[44,121],"following":[46],"issues:":[47],"a)":[48],"product":[52],"dimensions":[53],"that":[54],"online":[55,127],"can":[57],"customise":[58],"implementing":[62],"different":[63,76],"models;":[65],"b)":[67],"customer":[69,92,102,147],"value":[70,103,148],"benefits":[72,150],"provided":[73],"models.":[78,109],"After":[79],"reviewing":[80],"illustrating":[82],"interrelationships":[84],"coming":[87],"from":[88],"fields":[90],"value,":[93],"IS":[96,161],"design,":[97],"author":[99],"proposes":[100],"based":[104],"framework":[105,117],"The":[110],"applicability":[111],"practical":[113],"implications":[114],"demonstrated":[119],"practices":[124,154],"three":[126],"cyberintermediaries.":[129],"Finally,":[130],"summarises":[133],"formulation":[135],"research":[137],"propositions":[138],"influence":[141],"users\u2019":[143],"characteristics":[144],"on":[145,156],"sought":[151],"design":[158],"platforms":[162],"supporting":[163],"services.":[165]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2016-06-24T00:00:00"}