{"id":"https://openalex.org/W1981911967","doi":"https://doi.org/10.4018/jisss.2009010103","title":"Customer Perceived Value of Travel and Tourism Web Sites","display_name":"Customer Perceived Value of Travel and Tourism Web Sites","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W1981911967","doi":"https://doi.org/10.4018/jisss.2009010103","mag":"1981911967"},"language":"en","primary_location":{"id":"doi:10.4018/jisss.2009010103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jisss.2009010103","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-7067","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039164257","display_name":"Maria Lexhagen","orcid":"https://orcid.org/0000-0002-6610-9303"},"institutions":[{"id":"https://openalex.org/I56475706","display_name":"Mid Sweden University","ror":"https://ror.org/019k1pd13","country_code":"SE","type":"education","lineage":["https://openalex.org/I56475706"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Maria Lexhagen","raw_affiliation_strings":["Mid Sweden University, Sweden","Mid Sweden University (Sweden)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Mid Sweden University, Sweden","institution_ids":["https://openalex.org/I56475706"]},{"raw_affiliation_string":"Mid Sweden University (Sweden)","institution_ids":["https://openalex.org/I56475706"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5039164257"],"corresponding_institution_ids":["https://openalex.org/I56475706"],"apc_list":null,"apc_paid":null,"fwci":6.3639,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.95618295,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"1","issue":"1","first_page":"35","last_page":"53"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.7112207412719727},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.6917635798454285},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.6747120022773743},{"id":"https://openalex.org/keywords/customer-value","display_name":"Customer value","score":0.6244369149208069},{"id":"https://openalex.org/keywords/typology","display_name":"Typology","score":0.589227557182312},{"id":"https://openalex.org/keywords/hierarchy","display_name":"Hierarchy","score":0.5739867091178894},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5609959363937378},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5592026114463806},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4592982828617096},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"Analytic hierarchy process","score":0.43196019530296326},{"id":"https://openalex.org/keywords/customer-lifetime-value","display_name":"Customer lifetime value","score":0.4148414433002472},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2519540786743164},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.21152576804161072},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.1902606189250946},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.1726842224597931},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.15833136439323425},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.15210109949111938},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.14849400520324707},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.0963488519191742}],"concepts":[{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.7112207412719727},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6917635798454285},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.6747120022773743},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.6244369149208069},{"id":"https://openalex.org/C75795011","wikidata":"https://www.wikidata.org/wiki/Q917904","display_name":"Typology","level":2,"score":0.589227557182312},{"id":"https://openalex.org/C31170391","wikidata":"https://www.wikidata.org/wiki/Q188619","display_name":"Hierarchy","level":2,"score":0.5739867091178894},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5609959363937378},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5592026114463806},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4592982828617096},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.43196019530296326},{"id":"https://openalex.org/C130721881","wikidata":"https://www.wikidata.org/wiki/Q1146253","display_name":"Customer lifetime value","level":5,"score":0.4148414433002472},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2519540786743164},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.21152576804161072},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1902606189250946},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.1726842224597931},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.15833136439323425},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.15210109949111938},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.14849400520324707},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0963488519191742},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.4018/jisss.2009010103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jisss.2009010103","pdf_url":null,"source":{"id":"https://openalex.org/S160826262","display_name":"International Journal of Information Systems in the Service Sector","issn_l":"1935-5688","issn":["1935-5688","1935-5696"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems in the Service Sector","raw_type":"journal-article"},{"id":"pmh:oai:DiVA.org:miun-7067","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-7067","pdf_url":null,"source":{"id":"https://openalex.org/S4306400653","display_name":"Diva portal (Dalarna University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/report"},{"id":"pmh:oai:RePEc:igg:jisss0:v:1:y:2009:i:1:p:35-53","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jisss.2009010103","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:DiVA.org:miun-7067","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-7067","pdf_url":null,"source":{"id":"https://openalex.org/S4306400653","display_name":"Diva portal (Dalarna University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/report"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6499999761581421}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W145704741","https://openalex.org/W227616076","https://openalex.org/W578166409","https://openalex.org/W618049129","https://openalex.org/W634116674","https://openalex.org/W659549537","https://openalex.org/W1472356641","https://openalex.org/W1482707767","https://openalex.org/W1550153025","https://openalex.org/W1569050516","https://openalex.org/W1584883541","https://openalex.org/W1591268244","https://openalex.org/W1596102022","https://openalex.org/W1597963549","https://openalex.org/W1658908529","https://openalex.org/W1965626835","https://openalex.org/W1977850232","https://openalex.org/W1978841917","https://openalex.org/W1983552822","https://openalex.org/W1985201491","https://openalex.org/W1987364024","https://openalex.org/W1993045791","https://openalex.org/W1997176931","https://openalex.org/W2000558474","https://openalex.org/W2005116324","https://openalex.org/W2006131016","https://openalex.org/W2006550546","https://openalex.org/W2010301148","https://openalex.org/W2014036102","https://openalex.org/W2017679397","https://openalex.org/W2018156461","https://openalex.org/W2019898328","https://openalex.org/W2027172125","https://openalex.org/W2034901184","https://openalex.org/W2036063909","https://openalex.org/W2037464547","https://openalex.org/W2038600781","https://openalex.org/W2046279784","https://openalex.org/W2046752514","https://openalex.org/W2052932540","https://openalex.org/W2061825960","https://openalex.org/W2068267536","https://openalex.org/W2068438332","https://openalex.org/W2069281102","https://openalex.org/W2079179355","https://openalex.org/W2084537920","https://openalex.org/W2090767503","https://openalex.org/W2092870732","https://openalex.org/W2094705942","https://openalex.org/W2103601705","https://openalex.org/W2110638361","https://openalex.org/W2123372463","https://openalex.org/W2130801612","https://openalex.org/W2137919847","https://openalex.org/W2149967206","https://openalex.org/W2166982098","https://openalex.org/W2168569455","https://openalex.org/W2168580659","https://openalex.org/W2498454620","https://openalex.org/W2533547188","https://openalex.org/W2799244951","https://openalex.org/W2897155054","https://openalex.org/W2898642432","https://openalex.org/W2941193446","https://openalex.org/W2962907995","https://openalex.org/W3125058772","https://openalex.org/W3140652133"],"related_works":["https://openalex.org/W3124907693","https://openalex.org/W1965792358","https://openalex.org/W3151249992","https://openalex.org/W2390517436","https://openalex.org/W2026882341","https://openalex.org/W4210844823","https://openalex.org/W2368146644","https://openalex.org/W2324800818","https://openalex.org/W199631057","https://openalex.org/W2059167127"],"abstract_inverted_index":{"The":[0,24],"continuing":[1],"development":[2],"and":[3,11,35,62,78,87,91,116],"growth":[4],"of":[5,22,32,37,49,56,80,112,119,122],"the":[6,15,38,47,54,63,106,117],"Internet":[7,16,25,39],"imply":[8],"that":[9,14],"business":[10],"customers":[12],"perceive":[13],"provides":[17],"them":[18],"with":[19],"some":[20],"kind":[21],"value.":[23],"has":[26],"also":[27],"seen":[28],"an":[29],"increasing":[30],"importance":[31],"user-generated":[33],"content":[34],"utilisation":[36],"as":[40],"a":[41],"social":[42],"medium.":[43],"In":[44,105],"this":[45],"study":[46],"concept":[48],"customer":[50],"value,":[51],"based":[52],"on":[53],"typology":[55],"consumer":[57],"value":[58,64,83,113,123],"(Holbrook,":[59],"1994;":[60],"1999)":[61],"hierarchy":[65],"model":[66],"(Woodruff":[67],"&":[68],"Gardial,":[69],"1996;":[70],"Woodruff,":[71],"1997),":[72],"is":[73,84,94,124],"used":[74,101],"to":[75,102],"identify":[76],"dimensions":[77],"expressions":[79],"what":[81],"customer-perceived":[82],"in":[85],"travel":[86],"tourism":[88],"web":[89],"sites":[90],"how":[92],"it":[93],"created.":[95],"Moderately":[96],"structured":[97],"in-depth":[98],"interviews":[99],"are":[100,114],"collect":[103],"data.":[104],"analysis":[107],"connections":[108],"between":[109],"different":[110],"types":[111,121],"presented":[115],"lack":[118],"certain":[120],"discussed.":[125]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2012,"cited_by_count":6}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}