{"id":"https://openalex.org/W3122929941","doi":"https://doi.org/10.4018/jiscrm.2011100101","title":"Emergency Management, Twitter, and Social Media Evangelism","display_name":"Emergency Management, Twitter, and Social Media Evangelism","publication_year":2011,"publication_date":"2011-10-01","ids":{"openalex":"https://openalex.org/W3122929941","doi":"https://doi.org/10.4018/jiscrm.2011100101","mag":"3122929941"},"language":"en","primary_location":{"id":"doi:10.4018/jiscrm.2011100101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jiscrm.2011100101","pdf_url":null,"source":{"id":"https://openalex.org/S4394735749","display_name":"International Journal of Information Systems for Crisis Response and Management","issn_l":"1937-9420","issn":["1937-9420"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems for Crisis Response and Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000881308","display_name":"Mark Latonero","orcid":null},"institutions":[{"id":"https://openalex.org/I1174212","display_name":"University of Southern California","ror":"https://ror.org/03taz7m60","country_code":"US","type":"education","lineage":["https://openalex.org/I1174212"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Mark Latonero","raw_affiliation_strings":["University of Southern California, USA"],"affiliations":[{"raw_affiliation_string":"University of Southern California, USA","institution_ids":["https://openalex.org/I1174212"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070236501","display_name":"Irina Shklovski","orcid":"https://orcid.org/0000-0003-1874-0958"},"institutions":[{"id":"https://openalex.org/I83467386","display_name":"IT University of Copenhagen","ror":"https://ror.org/02309jg23","country_code":"DK","type":"education","lineage":["https://openalex.org/I83467386"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Irina Shklovski","raw_affiliation_strings":["IT University of Copenhagen, Denmark"],"affiliations":[{"raw_affiliation_string":"IT University of Copenhagen, Denmark","institution_ids":["https://openalex.org/I83467386"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5000881308"],"corresponding_institution_ids":["https://openalex.org/I1174212"],"apc_list":null,"apc_paid":null,"fwci":14.9233,"has_fulltext":false,"cited_by_count":193,"citation_normalized_percentile":{"value":0.98800155,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"3","issue":"4","first_page":"1","last_page":"16"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.9930999875068665,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13277","display_name":"Media, Religion, Digital Communication","score":0.9283000230789185,"subfield":{"id":"https://openalex.org/subfields/1211","display_name":"Philosophy"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7964579463005066},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.6696226596832275},{"id":"https://openalex.org/keywords/emergency-management","display_name":"Emergency management","score":0.5735214352607727},{"id":"https://openalex.org/keywords/evangelism","display_name":"Evangelism","score":0.5349159836769104},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5147959589958191},{"id":"https://openalex.org/keywords/crisis-management","display_name":"Crisis management","score":0.4658646881580353},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.45631086826324463},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.40524715185165405},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3270030617713928},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.15673837065696716}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7964579463005066},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.6696226596832275},{"id":"https://openalex.org/C62555980","wikidata":"https://www.wikidata.org/wiki/Q1460420","display_name":"Emergency management","level":2,"score":0.5735214352607727},{"id":"https://openalex.org/C95201565","wikidata":"https://www.wikidata.org/wiki/Q373069","display_name":"Evangelism","level":2,"score":0.5349159836769104},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5147959589958191},{"id":"https://openalex.org/C2780851881","wikidata":"https://www.wikidata.org/wiki/Q1141276","display_name":"Crisis management","level":2,"score":0.4658646881580353},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45631086826324463},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40524715185165405},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3270030617713928},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15673837065696716},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jiscrm.2011100101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jiscrm.2011100101","pdf_url":null,"source":{"id":"https://openalex.org/S4394735749","display_name":"International Journal of Information Systems for Crisis Response and Management","issn_l":"1937-9420","issn":["1937-9420"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Information Systems for Crisis Response and Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jiscra:v:3:y:2011:i:4:p:1-16","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jiscrm.2011100101","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.4099999964237213}],"awards":[],"funders":[{"id":"https://openalex.org/F4320306720","display_name":"John Randolph and Dora Haynes Foundation","ror":"https://ror.org/02e8pmt63"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":35,"referenced_works":["https://openalex.org/W72571502","https://openalex.org/W90600241","https://openalex.org/W170595499","https://openalex.org/W1527311855","https://openalex.org/W1854424393","https://openalex.org/W1973921702","https://openalex.org/W2006479099","https://openalex.org/W2010573268","https://openalex.org/W2033253547","https://openalex.org/W2041437912","https://openalex.org/W2050237388","https://openalex.org/W2070509150","https://openalex.org/W2080317642","https://openalex.org/W2083647163","https://openalex.org/W2098730244","https://openalex.org/W2102752913","https://openalex.org/W2114050095","https://openalex.org/W2115884789","https://openalex.org/W2125761333","https://openalex.org/W2130417812","https://openalex.org/W2135342207","https://openalex.org/W2147773620","https://openalex.org/W2148073459","https://openalex.org/W2148125802","https://openalex.org/W2151187076","https://openalex.org/W2181558140","https://openalex.org/W2322320914","https://openalex.org/W2342019151","https://openalex.org/W2743140700","https://openalex.org/W2783961652","https://openalex.org/W4231801257","https://openalex.org/W4254021114","https://openalex.org/W4285719527","https://openalex.org/W6638866377","https://openalex.org/W6685484187"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2169307563","https://openalex.org/W2086685569","https://openalex.org/W2120259679","https://openalex.org/W4313415043","https://openalex.org/W2601018409","https://openalex.org/W629388792","https://openalex.org/W2945669656","https://openalex.org/W2374540688"],"abstract_inverted_index":{"This":[0,73,130],"paper":[1,74],"considers":[2],"how":[3],"emergency":[4,47,88,114],"response":[5],"organizations":[6,116,122],"utilize":[7],"available":[8],"social":[9,42,126],"media":[10,43,127,140],"technologies":[11],"to":[12,20,76],"communicate":[13],"with":[14,51,125],"the":[15,26,33,38,46,56,77,101,107,110,119],"public":[16,27,41],"in":[17,66],"emergencies":[18],"and":[19,84,117,128,136,144],"potentially":[21],"collect":[22],"valuable":[23],"information":[24,31,111],"using":[25],"as":[28],"sources":[29],"of":[30,40,58,79,95,100,109,138],"on":[32,55],"ground.":[34],"The":[35],"authors":[36],"discuss":[37],"use":[39,57],"tools":[44],"from":[45,69],"management":[48,115,146],"professional\u2019s":[49],"viewpoint":[50],"a":[52],"particular":[53],"focus":[54],"Twitter.":[59,129],"Limited":[60],"research":[61],"has":[62],"investigated":[63],"Twitter":[64],"usage":[65],"crisis":[67,143],"situations":[68],"an":[70],"organizational":[71,80],"perspective.":[72],"contributes":[75],"understanding":[78],"innovation,":[81],"risk":[82,145],"communication,":[83],"technology":[85],"adoption":[86],"by":[87],"management.":[89],"An":[90],"in-depth":[91],"longitudinal":[92],"case":[93],"study":[94],"Public":[96],"Information":[97],"Officers":[98],"(PIO)":[99],"Los":[102],"Angeles":[103],"Fire":[104],"Department":[105],"highlights":[106],"importance":[108],"evangelist":[112],"within":[113],"details":[118],"challenges":[120,137],"those":[121],"face":[123],"engaging":[124],"article":[131],"provides":[132],"insights":[133],"into":[134],"practices":[135],"new":[139],"implementation":[141],"for":[142],"organizations.":[147]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":13},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":14},{"year":2020,"cited_by_count":17},{"year":2019,"cited_by_count":11},{"year":2018,"cited_by_count":27},{"year":2017,"cited_by_count":20},{"year":2016,"cited_by_count":23},{"year":2015,"cited_by_count":19},{"year":2014,"cited_by_count":20},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":3}],"updated_date":"2026-04-02T15:55:50.835912","created_date":"2025-10-10T00:00:00"}
