{"id":"https://openalex.org/W3087825291","doi":"https://doi.org/10.4018/jgim.2020100106","title":"A Comparative Study of Trust in Mobile Banking","display_name":"A Comparative Study of Trust in Mobile Banking","publication_year":2020,"publication_date":"2020-09-23","ids":{"openalex":"https://openalex.org/W3087825291","doi":"https://doi.org/10.4018/jgim.2020100106","mag":"3087825291"},"language":"en","primary_location":{"id":"doi:10.4018/jgim.2020100106","is_oa":true,"landing_page_url":"https://doi.org/10.4018/jgim.2020100106","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=262958&isxn=9781799804130","source":{"id":"https://openalex.org/S83591844","display_name":"Journal of Global Information Management","issn_l":"1062-7375","issn":["1062-7375","1533-7995"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Global Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=262958&isxn=9781799804130","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047989634","display_name":"Ravi Lonkani","orcid":"https://orcid.org/0000-0003-4767-1998"},"institutions":[{"id":"https://openalex.org/I48076826","display_name":"Chiang Mai University","ror":"https://ror.org/05m2fqn25","country_code":"TH","type":"education","lineage":["https://openalex.org/I48076826"]}],"countries":["TH"],"is_corresponding":true,"raw_author_name":"Ravi Lonkani","raw_affiliation_strings":["Chiang Mai University, Chiang Mai, Thailand"],"raw_orcid":"https://orcid.org/0000-0003-4767-1998","affiliations":[{"raw_affiliation_string":"Chiang Mai University, Chiang Mai, Thailand","institution_ids":["https://openalex.org/I48076826"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002096623","display_name":"Chuleeporn Changchit","orcid":"https://orcid.org/0000-0001-9773-2846"},"institutions":[{"id":"https://openalex.org/I96749437","display_name":"Texas A&M University \u2013 Corpus Christi","ror":"https://ror.org/01mrfdz82","country_code":"US","type":"education","lineage":["https://openalex.org/I96749437"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Chuleeporn Changchit","raw_affiliation_strings":["Texas A&M University - Corpus Christi, Corpus Christi, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Texas A&M University - Corpus Christi, Corpus Christi, USA","institution_ids":["https://openalex.org/I96749437"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053327293","display_name":"Tim Klaus","orcid":null},"institutions":[{"id":"https://openalex.org/I96749437","display_name":"Texas A&M University \u2013 Corpus Christi","ror":"https://ror.org/01mrfdz82","country_code":"US","type":"education","lineage":["https://openalex.org/I96749437"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Tim Klaus","raw_affiliation_strings":["Texas A&M University - Corpus Christi, Corpus Christi, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Texas A&M University - Corpus Christi, Corpus Christi, USA","institution_ids":["https://openalex.org/I96749437"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072683649","display_name":"Jomjai Sampet","orcid":"https://orcid.org/0000-0001-6620-555X"},"institutions":[{"id":"https://openalex.org/I48076826","display_name":"Chiang Mai University","ror":"https://ror.org/05m2fqn25","country_code":"TH","type":"education","lineage":["https://openalex.org/I48076826"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Jomjai Sampet","raw_affiliation_strings":["Chiang Mai University, Chiang Mai, Thailand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chiang Mai University, Chiang Mai, Thailand","institution_ids":["https://openalex.org/I48076826"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5047989634"],"corresponding_institution_ids":["https://openalex.org/I48076826"],"apc_list":null,"apc_paid":null,"fwci":5.5155,"has_fulltext":true,"cited_by_count":21,"citation_normalized_percentile":{"value":0.96003242,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"28","issue":"4","first_page":"95","last_page":"119"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-banking","display_name":"Mobile banking","score":0.9379966259002686},{"id":"https://openalex.org/keywords/sms-banking","display_name":"SMS banking","score":0.768190860748291},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7612879872322083},{"id":"https://openalex.org/keywords/mobile-phone","display_name":"Mobile phone","score":0.6305093765258789},{"id":"https://openalex.org/keywords/telephone-banking","display_name":"Telephone banking","score":0.4966340661048889},{"id":"https://openalex.org/keywords/mobile-payment","display_name":"Mobile payment","score":0.4659966230392456},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.45813846588134766},{"id":"https://openalex.org/keywords/mobile-commerce","display_name":"Mobile commerce","score":0.45171526074409485},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4322627782821655},{"id":"https://openalex.org/keywords/retail-banking","display_name":"Retail banking","score":0.4235595464706421},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.35821670293807983},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.18095079064369202},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.17147457599639893},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.12407037615776062}],"concepts":[{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.9379966259002686},{"id":"https://openalex.org/C37703655","wikidata":"https://www.wikidata.org/wiki/Q4048808","display_name":"SMS banking","level":3,"score":0.768190860748291},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7612879872322083},{"id":"https://openalex.org/C2777421447","wikidata":"https://www.wikidata.org/wiki/Q17517","display_name":"Mobile phone","level":2,"score":0.6305093765258789},{"id":"https://openalex.org/C98899853","wikidata":"https://www.wikidata.org/wiki/Q7696491","display_name":"Telephone banking","level":3,"score":0.4966340661048889},{"id":"https://openalex.org/C160949748","wikidata":"https://www.wikidata.org/wiki/Q1365703","display_name":"Mobile payment","level":3,"score":0.4659966230392456},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.45813846588134766},{"id":"https://openalex.org/C197378717","wikidata":"https://www.wikidata.org/wiki/Q1154408","display_name":"Mobile commerce","level":2,"score":0.45171526074409485},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4322627782821655},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.4235595464706421},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.35821670293807983},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.18095079064369202},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.17147457599639893},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.12407037615776062},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/jgim.2020100106","is_oa":true,"landing_page_url":"https://doi.org/10.4018/jgim.2020100106","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=262958&isxn=9781799804130","source":{"id":"https://openalex.org/S83591844","display_name":"Journal of Global Information Management","issn_l":"1062-7375","issn":["1062-7375","1533-7995"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Global Information Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.4018/jgim.2020100106","is_oa":true,"landing_page_url":"https://doi.org/10.4018/jgim.2020100106","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=262958&isxn=9781799804130","source":{"id":"https://openalex.org/S83591844","display_name":"Journal of Global Information Management","issn_l":"1062-7375","issn":["1062-7375","1533-7995"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Global Information Management","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3087825291.pdf","grobid_xml":"https://content.openalex.org/works/W3087825291.grobid-xml"},"referenced_works_count":117,"referenced_works":["https://openalex.org/W201266778","https://openalex.org/W907853830","https://openalex.org/W1582895199","https://openalex.org/W1775573020","https://openalex.org/W1791587663","https://openalex.org/W1860042240","https://openalex.org/W1942466393","https://openalex.org/W1971341376","https://openalex.org/W1971718620","https://openalex.org/W1972753366","https://openalex.org/W1973434975","https://openalex.org/W1974945683","https://openalex.org/W1977707731","https://openalex.org/W1978616753","https://openalex.org/W1978960608","https://openalex.org/W1981576151","https://openalex.org/W1982106847","https://openalex.org/W1986401249","https://openalex.org/W1994114890","https://openalex.org/W1995452781","https://openalex.org/W1996916886","https://openalex.org/W1997579370","https://openalex.org/W1999658847","https://openalex.org/W2001196453","https://openalex.org/W2005597872","https://openalex.org/W2006065585","https://openalex.org/W2007690016","https://openalex.org/W2009611535","https://openalex.org/W2015184774","https://openalex.org/W2016488264","https://openalex.org/W2017153305","https://openalex.org/W2017604730","https://openalex.org/W2019305186","https://openalex.org/W2020814075","https://openalex.org/W2021433146","https://openalex.org/W2023228027","https://openalex.org/W2035557271","https://openalex.org/W2040246986","https://openalex.org/W2040455584","https://openalex.org/W2044547199","https://openalex.org/W2051225319","https://openalex.org/W2062738172","https://openalex.org/W2065703172","https://openalex.org/W2069861487","https://openalex.org/W2070582963","https://openalex.org/W2070951272","https://openalex.org/W2072052803","https://openalex.org/W2076045316","https://openalex.org/W2086838148","https://openalex.org/W2091697355","https://openalex.org/W2098252735","https://openalex.org/W2099697766","https://openalex.org/W2100379340","https://openalex.org/W2102234166","https://openalex.org/W2105066016","https://openalex.org/W2105359580","https://openalex.org/W2106302296","https://openalex.org/W2106611382","https://openalex.org/W2117617013","https://openalex.org/W2125618323","https://openalex.org/W2128275256","https://openalex.org/W2130550494","https://openalex.org/W2130801612","https://openalex.org/W2131896026","https://openalex.org/W2139015794","https://openalex.org/W2139794205","https://openalex.org/W2140546341","https://openalex.org/W2148097819","https://openalex.org/W2161962219","https://openalex.org/W2166061228","https://openalex.org/W2168569455","https://openalex.org/W2185990514","https://openalex.org/W2219111313","https://openalex.org/W2312678775","https://openalex.org/W2316475257","https://openalex.org/W2337266499","https://openalex.org/W2342589201","https://openalex.org/W2345440073","https://openalex.org/W2345753936","https://openalex.org/W2346077565","https://openalex.org/W2432193433","https://openalex.org/W2462844262","https://openalex.org/W2483296673","https://openalex.org/W2520546159","https://openalex.org/W2553345517","https://openalex.org/W2556097555","https://openalex.org/W2560096762","https://openalex.org/W2571307864","https://openalex.org/W2577043885","https://openalex.org/W2589910628","https://openalex.org/W2595064494","https://openalex.org/W2607054088","https://openalex.org/W2608690118","https://openalex.org/W2615380576","https://openalex.org/W2617936229","https://openalex.org/W2738103655","https://openalex.org/W2743424450","https://openalex.org/W2757804402","https://openalex.org/W2760195486","https://openalex.org/W2761623519","https://openalex.org/W2769355487","https://openalex.org/W2771649975","https://openalex.org/W2799907880","https://openalex.org/W2855391530","https://openalex.org/W2883347930","https://openalex.org/W2885519519","https://openalex.org/W2895409706","https://openalex.org/W2898356931","https://openalex.org/W2937591028","https://openalex.org/W3122705134","https://openalex.org/W3122910060","https://openalex.org/W3123114691","https://openalex.org/W3123279370","https://openalex.org/W3123610095","https://openalex.org/W3161007162","https://openalex.org/W4251469018","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2186646869","https://openalex.org/W2947991810","https://openalex.org/W2036726226","https://openalex.org/W3036215449","https://openalex.org/W2953927508","https://openalex.org/W4245714823","https://openalex.org/W2946752567","https://openalex.org/W3201921924","https://openalex.org/W4236428936","https://openalex.org/W2222755255"],"abstract_inverted_index":{"With":[0],"the":[1],"rapid":[2],"growth":[3],"of":[4,111],"mobile":[5,8,57,75,81,112,121,133],"phone":[6],"usage,":[7],"services":[9],"have":[10],"influenced":[11],"many":[12],"industries":[13],"including":[14],"banking.":[15,58,113,134],"Mobile":[16],"banking":[17,33,76,82,122],"has":[18,46],"become":[19,47],"a":[20,26,48,60],"popular":[21],"service":[22],"as":[23],"it":[24],"offers":[25],"convenient":[27],"channel":[28],"for":[29,129],"customers":[30,38,53],"to":[31,55],"perform":[32],"transactions.":[34],"Nevertheless,":[35],"not":[36],"all":[37],"feel":[39],"safe":[40],"performing":[41],"financial":[42],"transactions":[43],"online.":[44],"Trust":[45],"crucial":[49],"element":[50],"on":[51,117],"whether":[52],"choose":[54],"use":[56],"As":[59],"comparative":[61],"study,":[62],"this":[63,99],"research":[64,124],"examines":[65],"factors":[66,106],"and":[67,79,86,90,93,109,120,125],"bank":[68],"customers'":[69],"characteristics":[70],"that":[71],"influence":[72],"trust":[73,108,119],"in":[74,98,132],"between":[77],"U.S.":[78],"Thai":[80,95],"customers.":[83],"Three":[84],"hundred":[85,92],"eight":[87],"USA":[88],"consumers":[89,96],"two":[91],"fifty-two":[94],"participated":[97],"study.":[100],"The":[101],"results":[102],"found":[103],"multiple":[104],"significant":[105],"influencing":[107],"usage":[110,123],"This":[114],"study":[115],"expands":[116],"previous":[118],"provides":[126],"practical":[127],"implications":[128],"cross-cultural":[130],"strategies":[131]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}