{"id":"https://openalex.org/W3013186890","doi":"https://doi.org/10.4018/jgim.2020070107","title":"Management Support Model for Information Technology Outsourcing","display_name":"Management Support Model for Information Technology Outsourcing","publication_year":2020,"publication_date":"2020-03-27","ids":{"openalex":"https://openalex.org/W3013186890","doi":"https://doi.org/10.4018/jgim.2020070107","mag":"3013186890"},"language":"en","primary_location":{"id":"doi:10.4018/jgim.2020070107","is_oa":true,"landing_page_url":"https://doi.org/10.4018/jgim.2020070107","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=252162&isxn=9781799804123","source":{"id":"https://openalex.org/S83591844","display_name":"Journal of Global Information Management","issn_l":"1062-7375","issn":["1062-7375","1533-7995"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Global Information Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=252162&isxn=9781799804123","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008770657","display_name":"Leonardo Ensslin","orcid":"https://orcid.org/0000-0001-7963-4679"},"institutions":[{"id":"https://openalex.org/I4210088382","display_name":"Universidade do Sul de Santa Catarina","ror":"https://ror.org/006qssd78","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210088382"]}],"countries":["BR"],"is_corresponding":true,"raw_author_name":"Leonardo Ensslin","raw_affiliation_strings":["Southern University of Santa Catarina (UNISUL), Florianopolis, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Southern University of Santa Catarina (UNISUL), Florianopolis, Brazil","institution_ids":["https://openalex.org/I4210088382"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031108750","display_name":"Clarissa Carneiro Mussi","orcid":"https://orcid.org/0000-0003-0367-4345"},"institutions":[{"id":"https://openalex.org/I4210088382","display_name":"Universidade do Sul de Santa Catarina","ror":"https://ror.org/006qssd78","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210088382"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Clarissa Carneiro Mussi","raw_affiliation_strings":["Southern University of Santa Catarina (UNISUL), Florianopolis, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Southern University of Santa Catarina (UNISUL), Florianopolis, Brazil","institution_ids":["https://openalex.org/I4210088382"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047164840","display_name":"Ademar Dutra","orcid":"https://orcid.org/0000-0001-5289-9482"},"institutions":[{"id":"https://openalex.org/I4210088382","display_name":"Universidade do Sul de Santa Catarina","ror":"https://ror.org/006qssd78","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210088382"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Ademar Dutra","raw_affiliation_strings":["Southern University of Santa Catarina (UNISUL), Florianopolis, Brazil"],"raw_orcid":"https://orcid.org/0000-0001-5289-9482","affiliations":[{"raw_affiliation_string":"Southern University of Santa Catarina (UNISUL), Florianopolis, Brazil","institution_ids":["https://openalex.org/I4210088382"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012439629","display_name":"Sandra Rolim Ensslin","orcid":"https://orcid.org/0000-0001-7420-8507"},"institutions":[{"id":"https://openalex.org/I4104125","display_name":"Universidade Federal de Santa Catarina","ror":"https://ror.org/041akq887","country_code":"BR","type":"education","lineage":["https://openalex.org/I4104125"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Sandra Rolim Ensslin","raw_affiliation_strings":["Federal University of Santa Catarina (UFSC), Florianopolis, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Federal University of Santa Catarina (UFSC), Florianopolis, Brazil","institution_ids":["https://openalex.org/I4104125"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026483978","display_name":"Sandro Natalino Demetrio","orcid":null},"institutions":[{"id":"https://openalex.org/I4210088382","display_name":"Universidade do Sul de Santa Catarina","ror":"https://ror.org/006qssd78","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210088382"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Sandro Natalino Demetrio","raw_affiliation_strings":["Southern University of Santa Catarina (UNISUL), Florianopolis, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Southern University of Santa Catarina (UNISUL), Florianopolis, Brazil","institution_ids":["https://openalex.org/I4210088382"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5008770657"],"corresponding_institution_ids":["https://openalex.org/I4210088382"],"apc_list":null,"apc_paid":null,"fwci":10.8995,"has_fulltext":true,"cited_by_count":56,"citation_normalized_percentile":{"value":0.98366285,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"28","issue":"3","first_page":"123","last_page":"147"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.6777729392051697},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6192589998245239},{"id":"https://openalex.org/keywords/status-quo","display_name":"Status quo","score":0.5934702754020691},{"id":"https://openalex.org/keywords/strengths-and-weaknesses","display_name":"Strengths and weaknesses","score":0.5813297629356384},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.543764591217041},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.49802517890930176},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45468732714653015},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.45447641611099243},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.4282565116882324},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.32602643966674805},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2141105830669403},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.1115289032459259},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.08378514647483826},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.0817878246307373}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.6777729392051697},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6192589998245239},{"id":"https://openalex.org/C2776748549","wikidata":"https://www.wikidata.org/wiki/Q201610","display_name":"Status quo","level":2,"score":0.5934702754020691},{"id":"https://openalex.org/C63882131","wikidata":"https://www.wikidata.org/wiki/Q17122954","display_name":"Strengths and weaknesses","level":2,"score":0.5813297629356384},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.543764591217041},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.49802517890930176},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45468732714653015},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.45447641611099243},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.4282565116882324},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.32602643966674805},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2141105830669403},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.1115289032459259},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.08378514647483826},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0817878246307373},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4018/jgim.2020070107","is_oa":true,"landing_page_url":"https://doi.org/10.4018/jgim.2020070107","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=252162&isxn=9781799804123","source":{"id":"https://openalex.org/S83591844","display_name":"Journal of Global Information Management","issn_l":"1062-7375","issn":["1062-7375","1533-7995"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Global Information Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.4018/jgim.2020070107","is_oa":true,"landing_page_url":"https://doi.org/10.4018/jgim.2020070107","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=252162&isxn=9781799804123","source":{"id":"https://openalex.org/S83591844","display_name":"Journal of Global Information Management","issn_l":"1062-7375","issn":["1062-7375","1533-7995"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Global Information Management","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","score":0.6399999856948853,"id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3013186890.pdf","grobid_xml":"https://content.openalex.org/works/W3013186890.grobid-xml"},"referenced_works_count":82,"referenced_works":["https://openalex.org/W15010811","https://openalex.org/W82280882","https://openalex.org/W764835459","https://openalex.org/W1497694041","https://openalex.org/W1505999675","https://openalex.org/W1514854448","https://openalex.org/W1515290267","https://openalex.org/W1522681215","https://openalex.org/W1551203385","https://openalex.org/W1577680700","https://openalex.org/W1578836410","https://openalex.org/W1608412798","https://openalex.org/W1641400886","https://openalex.org/W1820171942","https://openalex.org/W1931629349","https://openalex.org/W1933431294","https://openalex.org/W1971498384","https://openalex.org/W1974376973","https://openalex.org/W1975004384","https://openalex.org/W1976762075","https://openalex.org/W1977741559","https://openalex.org/W1981728534","https://openalex.org/W1984736816","https://openalex.org/W1984805135","https://openalex.org/W1991115967","https://openalex.org/W1991286207","https://openalex.org/W1991443870","https://openalex.org/W1993890103","https://openalex.org/W1994343333","https://openalex.org/W1996048283","https://openalex.org/W1997227713","https://openalex.org/W1998084382","https://openalex.org/W2007720436","https://openalex.org/W2008026293","https://openalex.org/W2008067071","https://openalex.org/W2009888948","https://openalex.org/W2010600091","https://openalex.org/W2031763016","https://openalex.org/W2033361986","https://openalex.org/W2038410281","https://openalex.org/W2041237915","https://openalex.org/W2049828112","https://openalex.org/W2051406071","https://openalex.org/W2060547046","https://openalex.org/W2062162173","https://openalex.org/W2071848685","https://openalex.org/W2076354112","https://openalex.org/W2081475533","https://openalex.org/W2085969824","https://openalex.org/W2096504109","https://openalex.org/W2101919770","https://openalex.org/W2108535586","https://openalex.org/W2111446551","https://openalex.org/W2119355372","https://openalex.org/W2119750372","https://openalex.org/W2120551516","https://openalex.org/W2121073516","https://openalex.org/W2125395076","https://openalex.org/W2133068323","https://openalex.org/W2136451344","https://openalex.org/W2136922540","https://openalex.org/W2141949101","https://openalex.org/W2146128225","https://openalex.org/W2150469835","https://openalex.org/W2151461605","https://openalex.org/W2152027865","https://openalex.org/W2152434161","https://openalex.org/W2169305886","https://openalex.org/W2286073506","https://openalex.org/W2333531485","https://openalex.org/W2341214390","https://openalex.org/W2416438167","https://openalex.org/W2576302212","https://openalex.org/W2608851611","https://openalex.org/W2762224223","https://openalex.org/W2802534998","https://openalex.org/W3046509492","https://openalex.org/W3124719057","https://openalex.org/W3151685851","https://openalex.org/W3171910465","https://openalex.org/W4230507407","https://openalex.org/W4241868625"],"related_works":["https://openalex.org/W4386106790","https://openalex.org/W2171114985","https://openalex.org/W3121336575","https://openalex.org/W2358200898","https://openalex.org/W4231184955","https://openalex.org/W2325765407","https://openalex.org/W2788012436","https://openalex.org/W3123696707","https://openalex.org/W618293728","https://openalex.org/W3125950882"],"abstract_inverted_index":{"This":[0],"study":[1,31,55],"deals":[2],"with":[3,114],"the":[4,21,30,41,50,54,57,88,93,115,118,123],"problem":[5],"of":[6,43,49,52,92,107,134],"outsourcing":[7,18],"management,":[8],"presenting":[9],"a":[10,75,98,135,139,143],"structure":[11],"to":[12,45,63,128,137],"support":[13,138],"decision-making":[14,140],"on":[15],"effective":[16],"information-technology":[17],"and":[19,23,37,40,67,83,90,96,109,125,132],"highlighting":[20],"advantages":[22],"disadvantages":[24],"that":[25],"must":[26],"be":[27],"addressed.":[28],"Since":[29],"involves":[32],"multiple":[33],"variables,":[34],"partially":[35],"defined":[36],"conflicting":[38],"objectives,":[39],"will":[42],"decision-makers":[44],"broaden":[46],"their":[47],"understanding":[48],"impact":[51],"decisions,":[53],"used":[56],"multicriteria":[58],"decision":[59],"aid":[60],"constructivist":[61,116],"method":[62],"lead":[64],"data":[65],"collection":[66],"analysis.":[68],"The":[69],"chief":[70],"results":[71],"presented":[72],"are:":[73],"(i)":[74],"structured":[76],"appraisal":[77],"arranged":[78],"by":[79],"8":[80],"strategic":[81],"objectives":[82],"107":[84],"performance":[85],"indicators;":[86],"(ii)":[87],"strengths":[89],"weaknesses":[91],"status":[94],"quo;":[95],"(iii)":[97],"process":[99,141],"diagram":[100],"for":[101],"generating":[102],"improvements.":[103],"To":[104],"ensure":[105,129],"presentation":[106],"scientific":[108,124],"practical":[110,126,144],"recognition":[111],"in":[112,142],"accordance":[113],"path,":[117],"epistemological":[119],"view":[120],"adopted":[121],"meets":[122],"requirements":[127],"validity,":[130],"legitimacy,":[131],"effectiveness":[133],"model":[136],"environment.":[145]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":13},{"year":2022,"cited_by_count":19},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":5}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}