{"id":"https://openalex.org/W2035590779","doi":"https://doi.org/10.4018/jesma.2011010103","title":"E-Service Research Trends in the Domain of E-Government","display_name":"E-Service Research Trends in the Domain of E-Government","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2035590779","doi":"https://doi.org/10.4018/jesma.2011010103","mag":"2035590779"},"language":"en","primary_location":{"id":"doi:10.4018/jesma.2011010103","is_oa":true,"landing_page_url":"https://doi.org/10.4018/jesma.2011010103","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=51566&isxn=9781613507018","source":{"id":"https://openalex.org/S180914091","display_name":"International Journal of E-Services and Mobile Applications","issn_l":"1941-627X","issn":["1941-627X","1941-6288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Services and Mobile Applications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=51566&isxn=9781613507018","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050054304","display_name":"M. Sirajul Islam","orcid":"https://orcid.org/0000-0002-7907-6037"},"institutions":[{"id":"https://openalex.org/I26437253","display_name":"\u00d6rebro University","ror":"https://ror.org/05kytsw45","country_code":"SE","type":"education","lineage":["https://openalex.org/I26437253"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"M. Sirajul Islam","raw_affiliation_strings":["\u00d6rebro University, Sweden"],"raw_orcid":"https://orcid.org/0000-0002-7907-6037","affiliations":[{"raw_affiliation_string":"\u00d6rebro University, Sweden","institution_ids":["https://openalex.org/I26437253"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014872516","display_name":"Ada Scupola","orcid":"https://orcid.org/0000-0002-3537-7639"},"institutions":[{"id":"https://openalex.org/I107707843","display_name":"Roskilde University","ror":"https://ror.org/014axpa37","country_code":"DK","type":"education","lineage":["https://openalex.org/I107707843"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Ada Scupola","raw_affiliation_strings":["Roskilde University, Denmark","ROSKILDE UNIVERSITY, DENMARK"],"raw_orcid":"https://orcid.org/0000-0002-3537-7639","affiliations":[{"raw_affiliation_string":"Roskilde University, Denmark","institution_ids":["https://openalex.org/I107707843"]},{"raw_affiliation_string":"ROSKILDE UNIVERSITY, DENMARK","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.5871,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.97427581,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"3","issue":"1","first_page":"39","last_page":"56"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9839000105857849,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6714434027671814},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.6200753450393677},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6128039956092834},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5883402228355408},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5074653029441833},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.49206870794296265},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.48103028535842896},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.4470340311527252},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.40625983476638794},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.381679505109787},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.36646419763565063},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.35639113187789917},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.32654550671577454},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.31965523958206177},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.31833571195602417},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2673031687736511},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2616089880466461},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1336129605770111},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.11739018559455872},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.08051949739456177}],"concepts":[{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6714434027671814},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.6200753450393677},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6128039956092834},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5883402228355408},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5074653029441833},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.49206870794296265},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.48103028535842896},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.4470340311527252},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.40625983476638794},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.381679505109787},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.36646419763565063},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.35639113187789917},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32654550671577454},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.31965523958206177},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.31833571195602417},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2673031687736511},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2616089880466461},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1336129605770111},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.11739018559455872},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08051949739456177},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.4018/jesma.2011010103","is_oa":true,"landing_page_url":"https://doi.org/10.4018/jesma.2011010103","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=51566&isxn=9781613507018","source":{"id":"https://openalex.org/S180914091","display_name":"International Journal of E-Services and Mobile Applications","issn_l":"1941-627X","issn":["1941-627X","1941-6288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Services and Mobile Applications","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jesma0:v:3:y:2011:i:1:p:39-56","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jesma.2011010103","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:pure.atira.dk:Publications/2695927d-d7ad-440a-a032-a19b115c9410","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401457","display_name":"RUCforsk (Roskilde University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I107707843","host_organization_name":"Roskilde University","host_organization_lineage":["https://openalex.org/I107707843"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""},{"id":"pmh:oai:pure.atira.dk:publications/2695927d-d7ad-440a-a032-a19b115c9410","is_oa":false,"landing_page_url":"https://forskning.ruc.dk/da/publications/2695927d-d7ad-440a-a032-a19b115c9410","pdf_url":null,"source":{"id":"https://openalex.org/S4306401457","display_name":"RUCforsk (Roskilde University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I107707843","host_organization_name":"Roskilde University","host_organization_lineage":["https://openalex.org/I107707843"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Islam, M S & Scupola, A 2011, 'E-service research trends in the domain of e-Government : A Contemporary Study', International Journal of e-Services and Mobile Applications, vol. 3, no. 1, pp. 39-56 . https://doi.org/10.4018/jesma.2011010103","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.4018/jesma.2011010103","is_oa":true,"landing_page_url":"https://doi.org/10.4018/jesma.2011010103","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=51566&isxn=9781613507018","source":{"id":"https://openalex.org/S180914091","display_name":"International Journal of E-Services and Mobile Applications","issn_l":"1941-627X","issn":["1941-627X","1941-6288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Services and Mobile Applications","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320319949","display_name":"International Development Research Centre","ror":"https://ror.org/0445x0472"},{"id":"https://openalex.org/F4320321975","display_name":"\u00d6rebro Universitet","ror":"https://ror.org/05kytsw45"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2035590779.pdf","grobid_xml":"https://content.openalex.org/works/W2035590779.grobid-xml"},"referenced_works_count":98,"referenced_works":["https://openalex.org/W153573501","https://openalex.org/W219329897","https://openalex.org/W1032906207","https://openalex.org/W1480545519","https://openalex.org/W1481020394","https://openalex.org/W1486588220","https://openalex.org/W1492229174","https://openalex.org/W1500246801","https://openalex.org/W1502834735","https://openalex.org/W1506769130","https://openalex.org/W1511731319","https://openalex.org/W1513128395","https://openalex.org/W1516808677","https://openalex.org/W1517229207","https://openalex.org/W1517376383","https://openalex.org/W1517443544","https://openalex.org/W1535271175","https://openalex.org/W1535601240","https://openalex.org/W1543344834","https://openalex.org/W1561151211","https://openalex.org/W1565767817","https://openalex.org/W1573094481","https://openalex.org/W1585784331","https://openalex.org/W1599186089","https://openalex.org/W1731814534","https://openalex.org/W1853770064","https://openalex.org/W1854539197","https://openalex.org/W1866082859","https://openalex.org/W1965608668","https://openalex.org/W1969169259","https://openalex.org/W1978314650","https://openalex.org/W1978629924","https://openalex.org/W1981178093","https://openalex.org/W1981407462","https://openalex.org/W1983411558","https://openalex.org/W1992919737","https://openalex.org/W1998295045","https://openalex.org/W2001575774","https://openalex.org/W2006801858","https://openalex.org/W2007842361","https://openalex.org/W2009080920","https://openalex.org/W2009913080","https://openalex.org/W2014774524","https://openalex.org/W2016805826","https://openalex.org/W2017564814","https://openalex.org/W2022303584","https://openalex.org/W2033625832","https://openalex.org/W2033943395","https://openalex.org/W2037826717","https://openalex.org/W2041239625","https://openalex.org/W2044901030","https://openalex.org/W2045224496","https://openalex.org/W2045305724","https://openalex.org/W2050401924","https://openalex.org/W2053260232","https://openalex.org/W2053839065","https://openalex.org/W2055642021","https://openalex.org/W2058138632","https://openalex.org/W2063181733","https://openalex.org/W2064089492","https://openalex.org/W2066361788","https://openalex.org/W2066876188","https://openalex.org/W2069843846","https://openalex.org/W2093230814","https://openalex.org/W2100379340","https://openalex.org/W2101700458","https://openalex.org/W2102108233","https://openalex.org/W2103155261","https://openalex.org/W2105450720","https://openalex.org/W2105668124","https://openalex.org/W2107308752","https://openalex.org/W2110592737","https://openalex.org/W2116591504","https://openalex.org/W2117240854","https://openalex.org/W2117388429","https://openalex.org/W2118411762","https://openalex.org/W2119892818","https://openalex.org/W2122240438","https://openalex.org/W2129086641","https://openalex.org/W2130006747","https://openalex.org/W2131430128","https://openalex.org/W2132125161","https://openalex.org/W2133868447","https://openalex.org/W2138721263","https://openalex.org/W2140200354","https://openalex.org/W2143299545","https://openalex.org/W2144477904","https://openalex.org/W2149206557","https://openalex.org/W2149514894","https://openalex.org/W2153779215","https://openalex.org/W2154340465","https://openalex.org/W2155639211","https://openalex.org/W2156869702","https://openalex.org/W2157087107","https://openalex.org/W2163173545","https://openalex.org/W2163974399","https://openalex.org/W2371249644","https://openalex.org/W3000993043"],"related_works":["https://openalex.org/W1999404995","https://openalex.org/W2315765587","https://openalex.org/W3086648155","https://openalex.org/W2012531322","https://openalex.org/W2402761219","https://openalex.org/W2495453524","https://openalex.org/W2573790810","https://openalex.org/W1559202104","https://openalex.org/W3142707424","https://openalex.org/W3025396591"],"abstract_inverted_index":{"Government":[0],"\u2018e-service\u2019":[1],"as":[2,66,68],"a":[3,38,80,94,144],"subfield":[4],"of":[5,23,58,70,83,91,97,121,146,149],"the":[6,20,29,44,49,89,114,122,127,132],"e-government":[7,92],"domain":[8],"has":[9,78],"been":[10,79],"gaining":[11],"attention":[12],"to":[13,19,42],"practitioners":[14],"and":[15,25,32,53,63,100,110,130,140],"academicians":[16],"alike":[17],"due":[18],"growing":[21],"use":[22],"information":[24],"communication":[26],"technologies":[27],"at":[28],"individual,":[30],"organizational,":[31],"societal":[33],"levels.":[34],"This":[35],"paper":[36],"conducts":[37],"thorough":[39],"literature":[40],"review":[41],"examine":[43],"e-service":[45],"research":[46,59,71,98,135],"trends":[47],"during":[48],"period":[50],"between":[51],"2005":[52],"2009":[54],"mostly":[55],"in":[56],"terms":[57],"methods,":[60],"theoretical":[61],"models,":[62],"frameworks":[64],"employed":[65,134],"well":[67],"type":[69],"questions.":[72],"The":[73],"results":[74],"show":[75,105],"that":[76,106,131],"there":[77],"good":[81,95],"amount":[82],"papers":[84],"focusing":[85],"on":[86,126],"\u2018e-Service\u2019":[87],"within":[88],"field":[90],"with":[93,143],"combination":[96],"methods":[99,136],"theories.":[101],"In":[102],"particular,":[103],"findings":[104],"technology":[107],"acceptance,":[108],"evaluation":[109],"system":[111],"architecture":[112],"are":[113,137],"most":[115,133],"common":[116],"themes,":[117],"which":[118],"circa":[119],"half":[120],"studies":[123,139],"surveyed":[124],"focus":[125],"organizational":[128],"perspective":[129],"case":[138],"surveys,":[141],"often":[142],"mix":[145],"both":[147],"types":[148],"methodologies.":[150]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2026-08-14T07:06:38.338062","created_date":"2016-06-24T00:00:00"}
