{"id":"https://openalex.org/W2946066718","doi":"https://doi.org/10.4018/jeco.2019070102","title":"Determinates of Live Support Chat in Organizational Intranets","display_name":"Determinates of Live Support Chat in Organizational Intranets","publication_year":2019,"publication_date":"2019-05-14","ids":{"openalex":"https://openalex.org/W2946066718","doi":"https://doi.org/10.4018/jeco.2019070102","mag":"2946066718"},"language":"en","primary_location":{"id":"doi:10.4018/jeco.2019070102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jeco.2019070102","pdf_url":null,"source":{"id":"https://openalex.org/S96210769","display_name":"Journal of Electronic Commerce in Organizations","issn_l":"1539-2929","issn":["1539-2929","1539-2937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Electronic Commerce in Organizations","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042988057","display_name":"Ahmed Elmorshidy","orcid":"https://orcid.org/0000-0002-2078-555X"},"institutions":[{"id":"https://openalex.org/I179311214","display_name":"Gulf University for Science & Technology","ror":"https://ror.org/04d9rzd67","country_code":"KW","type":"education","lineage":["https://openalex.org/I179311214"]}],"countries":["KW"],"is_corresponding":true,"raw_author_name":"Ahmed Elmorshidy","raw_affiliation_strings":["Gulf University for Science and Technology, Mubarak Al-Abdullah, Kuwait"],"raw_orcid":"https://orcid.org/0000-0002-2078-555X","affiliations":[{"raw_affiliation_string":"Gulf University for Science and Technology, Mubarak Al-Abdullah, Kuwait","institution_ids":["https://openalex.org/I179311214"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5042988057"],"corresponding_institution_ids":["https://openalex.org/I179311214"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.05848444,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"17","issue":"3","first_page":"16","last_page":"34"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6236428022384644},{"id":"https://openalex.org/keywords/phone","display_name":"Phone","score":0.5990323424339294},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.5634403228759766},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.49817466735839844},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4824155569076538},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.437050461769104},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.35835152864456177},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3347710371017456},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3019607663154602}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6236428022384644},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.5990323424339294},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5634403228759766},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.49817466735839844},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4824155569076538},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.437050461769104},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35835152864456177},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3347710371017456},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3019607663154602},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jeco.2019070102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jeco.2019070102","pdf_url":null,"source":{"id":"https://openalex.org/S96210769","display_name":"Journal of Electronic Commerce in Organizations","issn_l":"1539-2929","issn":["1539-2929","1539-2937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Electronic Commerce in Organizations","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jeco00:v:17:y:2019:i:3:p:16-34","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/JECO.2019070102","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.4699999988079071,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":60,"referenced_works":["https://openalex.org/W750324841","https://openalex.org/W1555642469","https://openalex.org/W1791587663","https://openalex.org/W1901468815","https://openalex.org/W1964886240","https://openalex.org/W1967852330","https://openalex.org/W1970962618","https://openalex.org/W1971239966","https://openalex.org/W1987258130","https://openalex.org/W1987546631","https://openalex.org/W1997275924","https://openalex.org/W2014878204","https://openalex.org/W2015603489","https://openalex.org/W2024997011","https://openalex.org/W2026118525","https://openalex.org/W2026725386","https://openalex.org/W2035218464","https://openalex.org/W2038549853","https://openalex.org/W2044142111","https://openalex.org/W2069460362","https://openalex.org/W2072808001","https://openalex.org/W2086533685","https://openalex.org/W2087857940","https://openalex.org/W2089589093","https://openalex.org/W2093548531","https://openalex.org/W2099697766","https://openalex.org/W2101571189","https://openalex.org/W2104130391","https://openalex.org/W2113083636","https://openalex.org/W2130611583","https://openalex.org/W2148730950","https://openalex.org/W2148921296","https://openalex.org/W2152226178","https://openalex.org/W2165784380","https://openalex.org/W2171197393","https://openalex.org/W2172327217","https://openalex.org/W2182561151","https://openalex.org/W2187693375","https://openalex.org/W2187698888","https://openalex.org/W2188174529","https://openalex.org/W2217045505","https://openalex.org/W2232937158","https://openalex.org/W2261487267","https://openalex.org/W2294590970","https://openalex.org/W2318201823","https://openalex.org/W2340126909","https://openalex.org/W2398763093","https://openalex.org/W2581180948","https://openalex.org/W2593875698","https://openalex.org/W2607965470","https://openalex.org/W2703839533","https://openalex.org/W2724762006","https://openalex.org/W2735929968","https://openalex.org/W2751557109","https://openalex.org/W2773782406","https://openalex.org/W2791674132","https://openalex.org/W2992654002","https://openalex.org/W3150073563","https://openalex.org/W4235678817","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2560936962","https://openalex.org/W2788727012","https://openalex.org/W2526386912","https://openalex.org/W4388203630","https://openalex.org/W2410591377","https://openalex.org/W2323113755","https://openalex.org/W2359476398","https://openalex.org/W2356645659","https://openalex.org/W2738162359","https://openalex.org/W2469507997"],"abstract_inverted_index":{"Live":[0],"support":[1,12,27],"chat":[2],"(LSC)":[3],"is":[4,14,59],"a":[5],"relatively":[6],"new":[7],"type":[8],"of":[9,25,62,68,98],"online":[10],"customer":[11,26],"that":[13,64,92],"growing":[15],"significantly":[16],"in":[17,70,95,112],"e-commerce":[18],"websites.":[19],"LSC":[20,52,69,94],"bypasses":[21],"the":[22,49,54,66,90,96,99,118,129],"traditional":[23],"types":[24],"like":[28],"phone,":[29],"e-mail":[30],"and":[31,34,42,74,109,131],"web":[32],"forms":[33],"it":[35,76],"provides":[36],"instant":[37],"answers":[38],"to":[39,82,116],"customers'":[40],"questions":[41],"concerns.":[43],"Few":[44],"researchers":[45],"have":[46,124],"empirically":[47,88],"examined":[48],"factors":[50,91],"affecting":[51],"at":[53,107,127],"individual":[55],"level,":[56],"however":[57],"there":[58],"no":[60],"evidence":[61],"research":[63,85],"explored":[65],"determinates":[67],"an":[71],"organizational":[72,100],"context":[73,97],"how":[75],"affects":[77],"employees.":[78],"This":[79],"study":[80,119,122],"attempts":[81],"fill":[83],"this":[84],"gap":[86],"by":[87],"examining":[89],"affect":[93],"Intranets.":[101],"Survey":[102],"data":[103],"from":[104],"389":[105],"employees":[106],"private":[108],"public":[110],"organizations":[111],"Kuwait":[113],"were":[114],"collected":[115],"test":[117],"hypotheses.":[120],"The":[121],"findings":[123],"important":[125],"implications":[126],"both":[128],"theoretical":[130],"practice":[132],"levels.":[133]},"counts_by_year":[],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}