{"id":"https://openalex.org/W2914310705","doi":"https://doi.org/10.4018/jeco.2019040107","title":"The Impacts of User Experience on User Loyalty Based on O2O Innovation Platform","display_name":"The Impacts of User Experience on User Loyalty Based on O2O Innovation Platform","publication_year":2019,"publication_date":"2019-02-06","ids":{"openalex":"https://openalex.org/W2914310705","doi":"https://doi.org/10.4018/jeco.2019040107","mag":"2914310705"},"language":"en","primary_location":{"id":"doi:10.4018/jeco.2019040107","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jeco.2019040107","pdf_url":null,"source":{"id":"https://openalex.org/S96210769","display_name":"Journal of Electronic Commerce in Organizations","issn_l":"1539-2929","issn":["1539-2929","1539-2937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Electronic Commerce in Organizations","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034752182","display_name":"Yilei Pei","orcid":"https://orcid.org/0000-0002-9993-1854"},"institutions":[{"id":"https://openalex.org/I137867983","display_name":"Central University of Finance and Economics","ror":"https://ror.org/008e3hf02","country_code":"CN","type":"education","lineage":["https://openalex.org/I137867983"]},{"id":"https://openalex.org/I114234892","display_name":"Beijing Union University","ror":"https://ror.org/01hg31662","country_code":"CN","type":"education","lineage":["https://openalex.org/I114234892"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yilei Pei","raw_affiliation_strings":["Management College, Beijing Union University and Business School, Central University of Finance and Economics, Beijing, China"],"affiliations":[{"raw_affiliation_string":"Management College, Beijing Union University and Business School, Central University of Finance and Economics, Beijing, China","institution_ids":["https://openalex.org/I137867983","https://openalex.org/I114234892"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100840288","display_name":"Wanxin Xue","orcid":null},"institutions":[{"id":"https://openalex.org/I114234892","display_name":"Beijing Union University","ror":"https://ror.org/01hg31662","country_code":"CN","type":"education","lineage":["https://openalex.org/I114234892"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Wanxin Xue","raw_affiliation_strings":["Management College, Beijing Union University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"Management College, Beijing Union University, Beijing, China","institution_ids":["https://openalex.org/I114234892"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100523368","display_name":"Yong Yang","orcid":null},"institutions":[{"id":"https://openalex.org/I114234892","display_name":"Beijing Union University","ror":"https://ror.org/01hg31662","country_code":"CN","type":"education","lineage":["https://openalex.org/I114234892"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yong Yang","raw_affiliation_strings":["Teachers' College, Beijing Union University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"Teachers' College, Beijing Union University, Beijing, China","institution_ids":["https://openalex.org/I114234892"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100601952","display_name":"Dandan Li","orcid":"https://orcid.org/0000-0002-4172-3307"},"institutions":[{"id":"https://openalex.org/I114234892","display_name":"Beijing Union University","ror":"https://ror.org/01hg31662","country_code":"CN","type":"education","lineage":["https://openalex.org/I114234892"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Dandan Li","raw_affiliation_strings":["Management College, Beijing Union University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"Management College, Beijing Union University, Beijing, China","institution_ids":["https://openalex.org/I114234892"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5067312731","display_name":"Yi Li","orcid":"https://orcid.org/0000-0002-3256-8042"},"institutions":[{"id":"https://openalex.org/I114234892","display_name":"Beijing Union University","ror":"https://ror.org/01hg31662","country_code":"CN","type":"education","lineage":["https://openalex.org/I114234892"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yi Li","raw_affiliation_strings":["Management College, Beijing Union University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"Management College, Beijing Union University, Beijing, China","institution_ids":["https://openalex.org/I114234892"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5034752182"],"corresponding_institution_ids":["https://openalex.org/I114234892","https://openalex.org/I137867983"],"apc_list":null,"apc_paid":null,"fwci":3.2428,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.94275461,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"17","issue":"2","first_page":"79","last_page":"87"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9854999780654907,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.7792178392410278},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.7319968938827515},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.7157387733459473},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.657500147819519},{"id":"https://openalex.org/keywords/computer-user-satisfaction","display_name":"Computer user satisfaction","score":0.6309800744056702},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6190273761749268},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.5327993035316467},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4259325861930847},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.41297999024391174},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.36984723806381226},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.32657843828201294},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3145539164543152},{"id":"https://openalex.org/keywords/user-interface-design","display_name":"User interface design","score":0.26652991771698},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21067669987678528},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.05323931574821472}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7792178392410278},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.7319968938827515},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.7157387733459473},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.657500147819519},{"id":"https://openalex.org/C63880386","wikidata":"https://www.wikidata.org/wiki/Q5157592","display_name":"Computer user satisfaction","level":4,"score":0.6309800744056702},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6190273761749268},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5327993035316467},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4259325861930847},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.41297999024391174},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36984723806381226},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.32657843828201294},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3145539164543152},{"id":"https://openalex.org/C149229913","wikidata":"https://www.wikidata.org/wiki/Q135707","display_name":"User interface design","level":3,"score":0.26652991771698},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21067669987678528},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.05323931574821472},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jeco.2019040107","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jeco.2019040107","pdf_url":null,"source":{"id":"https://openalex.org/S96210769","display_name":"Journal of Electronic Commerce in Organizations","issn_l":"1539-2929","issn":["1539-2929","1539-2937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Electronic Commerce in Organizations","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jeco00:v:17:y:2019:i:2:p:79-87","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/JECO.2019040107","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6499999761581421}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1791587663","https://openalex.org/W2021799338","https://openalex.org/W2068522475","https://openalex.org/W2098398278","https://openalex.org/W2313287684","https://openalex.org/W2385597140","https://openalex.org/W2392388485","https://openalex.org/W7070856721"],"related_works":["https://openalex.org/W2172342304","https://openalex.org/W4251188927","https://openalex.org/W1592408533","https://openalex.org/W2094610220","https://openalex.org/W2000269362","https://openalex.org/W2004938492","https://openalex.org/W1505679156","https://openalex.org/W2022452544","https://openalex.org/W1583873799","https://openalex.org/W2914310705"],"abstract_inverted_index":{"In":[0],"the":[1,4,7,14,33,42,65,69,80,93,115,133,147],"age":[2],"of":[3,10,35,45,71,84,86,97,99,118,132],"experience":[5,18,49,117,152],"economy,":[6],"rapid":[8],"development":[9],"O2O":[11,55,73,87,100,119,134,158],"platform":[12,74,88,101,120,135],"makes":[13],"study":[15,77],"on":[16,22,54,107,126,141,157],"user":[17,30,36,39,48,51,108,116,127,130,142,151,154],"become":[19],"important.":[20],"Based":[21],"technology":[23],"acceptance":[24],"model":[25,44,61],"(TAM),":[26],"this":[27],"article":[28],"discusses":[29],"loyalty":[31,52,155],"from":[32],"perspective":[34],"experience;":[37],"introduces":[38],"satisfaction;":[40],"develops":[41],"structure":[43],"relationships":[46],"between":[47,150],"and":[50,63,82,95,129,153],"based":[53,156],"innovation":[56,159],"platform;":[57],"uses":[58],"structural":[59],"equation":[60],"(SEM)":[62],"verifies":[64],"theoretical":[66],"hypothesis":[67],"through":[68],"questionnaire":[70],"201":[72],"users.":[75],"The":[76,144],"finds":[78],"that":[79],"usefulness":[81,94],"ease":[83,96],"use":[85,98],"interact":[89],"with":[90],"each":[91],"other,":[92],"have":[102],"a":[103,122,137],"significant":[104,123,138],"positive":[105,124,139],"impact":[106,125,140],"experience.":[109],"This":[110],"in":[111],"turn":[112],"leads":[113],"to":[114],"has":[121,136],"satisfaction,":[128],"satisfaction":[131],"loyalty.":[143],"conclusions":[145],"reveal":[146],"effect":[148],"mechanism":[149],"platform.":[160]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3},{"year":2019,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}