{"id":"https://openalex.org/W2053606306","doi":"https://doi.org/10.4018/jeco.2010103005","title":"Validation of the B2E Portal User Satisfaction (B2EPUS) Scale","display_name":"Validation of the B2E Portal User Satisfaction (B2EPUS) Scale","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2053606306","doi":"https://doi.org/10.4018/jeco.2010103005","mag":"2053606306"},"language":"en","primary_location":{"id":"doi:10.4018/jeco.2010103005","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jeco.2010103005","pdf_url":null,"source":{"id":"https://openalex.org/S96210769","display_name":"Journal of Electronic Commerce in Organizations","issn_l":"1539-2929","issn":["1539-2929","1539-2937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Electronic Commerce in Organizations","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034140725","display_name":"Dewi Tojib","orcid":"https://orcid.org/0000-0002-4181-2203"},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Dewi Rooslani Tojib","raw_affiliation_strings":["Monash University, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Monash University, Australia","institution_ids":["https://openalex.org/I56590836"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013631565","display_name":"Ly Fie Sugianto","orcid":"https://orcid.org/0000-0002-0687-3334"},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Ly Fie Sugianto","raw_affiliation_strings":["Monash University, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Monash University, Australia","institution_ids":["https://openalex.org/I56590836"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061589847","display_name":"Liesl Martin","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Liesl Martin","raw_affiliation_strings":["South African Nylon Spinners, South Africa","South African Nylon Spinners, South Africa#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"South African Nylon Spinners, South Africa","institution_ids":[]},{"raw_affiliation_string":"South African Nylon Spinners, South Africa#TAB#","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000505969","display_name":"Eric Cloete","orcid":null},"institutions":[{"id":"https://openalex.org/I157614274","display_name":"University of Cape Town","ror":"https://ror.org/03p74gp79","country_code":"ZA","type":"education","lineage":["https://openalex.org/I157614274"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Eric Cloete","raw_affiliation_strings":["University of Capetown, South Africa","University of Capetown (South Africa)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Capetown, South Africa","institution_ids":["https://openalex.org/I157614274"]},{"raw_affiliation_string":"University of Capetown (South Africa)","institution_ids":["https://openalex.org/I157614274"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.18966043,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"8","issue":"1","first_page":"83","last_page":"97"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/implementation","display_name":"Implementation","score":0.7809037566184998},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.7794021368026733},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.7395058274269104},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6511536240577698},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5390230417251587},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.35695964097976685},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3313882648944855},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.1438063383102417},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.13211584091186523}],"concepts":[{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.7809037566184998},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.7794021368026733},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.7395058274269104},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6511536240577698},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5390230417251587},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.35695964097976685},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3313882648944855},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.1438063383102417},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.13211584091186523},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jeco.2010103005","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jeco.2010103005","pdf_url":null,"source":{"id":"https://openalex.org/S96210769","display_name":"Journal of Electronic Commerce in Organizations","issn_l":"1539-2929","issn":["1539-2929","1539-2937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Electronic Commerce in Organizations","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jeco00:v:8:y:2010:i:1:p:83-97","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeco.2010103005","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5699999928474426,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W3116935","https://openalex.org/W89327545","https://openalex.org/W116282327","https://openalex.org/W169233187","https://openalex.org/W1483468980","https://openalex.org/W1492012931","https://openalex.org/W1507426316","https://openalex.org/W1520103841","https://openalex.org/W1521129734","https://openalex.org/W1540876835","https://openalex.org/W1574731927","https://openalex.org/W1606169904","https://openalex.org/W1608836379","https://openalex.org/W1836311887","https://openalex.org/W1938107111","https://openalex.org/W1954663826","https://openalex.org/W1979929841","https://openalex.org/W1996405694","https://openalex.org/W2003483540","https://openalex.org/W2013428904","https://openalex.org/W2015965143","https://openalex.org/W2017483965","https://openalex.org/W2020543762","https://openalex.org/W2035439253","https://openalex.org/W2038543747","https://openalex.org/W2046225414","https://openalex.org/W2056434135","https://openalex.org/W2057012437","https://openalex.org/W2070062084","https://openalex.org/W2071680986","https://openalex.org/W2073242082","https://openalex.org/W2086007337","https://openalex.org/W2088245771","https://openalex.org/W2110506823","https://openalex.org/W2122912498","https://openalex.org/W2124330866","https://openalex.org/W2124421215","https://openalex.org/W2126722402","https://openalex.org/W2131994649","https://openalex.org/W2148027008","https://openalex.org/W2156423962","https://openalex.org/W2497630290","https://openalex.org/W2538924982","https://openalex.org/W3123458587","https://openalex.org/W4285719527","https://openalex.org/W6600137246","https://openalex.org/W6664679449","https://openalex.org/W6743681256"],"related_works":["https://openalex.org/W2120447654","https://openalex.org/W2977179488","https://openalex.org/W2144453115","https://openalex.org/W2128223750","https://openalex.org/W4238532390","https://openalex.org/W2188872161","https://openalex.org/W2002978035","https://openalex.org/W797688974","https://openalex.org/W2209382646","https://openalex.org/W2586133538"],"abstract_inverted_index":{"This":[0],"article":[1],"discusses":[2],"the":[3,6,15,23,51,55],"validation":[4],"of":[5,32,57],"Business-to-Employee":[7],"(B2E)":[8],"Portal":[9],"User":[10],"Satisfaction":[11],"(B2EPUS)":[12],"scale":[13,24,52],"in":[14],"South":[16],"African":[17],"context.":[18],"The":[19],"results":[20],"indicate":[21],"that":[22],"remains":[25],"reliable":[26],"and":[27,34,44],"valid":[28],"outside":[29],"its":[30],"country":[31],"origin":[33],"is":[35],"applicable":[36],"to":[37],"other":[38],"industries,":[39],"particularly":[40],"mining,":[41],"petrochemical,":[42],"consulting,":[43],"retailing.":[45],"Industry":[46],"practitioners":[47],"can":[48],"confidently":[49],"employ":[50],"when":[53],"measuring":[54],"success":[56],"their":[58],"B2E":[59],"portal":[60],"implementations.":[61]},"counts_by_year":[{"year":2018,"cited_by_count":1}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}
