{"id":"https://openalex.org/W1963877809","doi":"https://doi.org/10.4018/jeco.2008040102","title":"E-Government Service Delivery Performance","display_name":"E-Government Service Delivery Performance","publication_year":2008,"publication_date":"2008-04-01","ids":{"openalex":"https://openalex.org/W1963877809","doi":"https://doi.org/10.4018/jeco.2008040102","mag":"1963877809"},"language":"en","primary_location":{"id":"doi:10.4018/jeco.2008040102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jeco.2008040102","pdf_url":null,"source":{"id":"https://openalex.org/S96210769","display_name":"Journal of Electronic Commerce in Organizations","issn_l":"1539-2929","issn":["1539-2929","1539-2937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Electronic Commerce in Organizations","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5096888314","display_name":"Aisson Lawson-Body","orcid":null},"institutions":[{"id":"https://openalex.org/I24571045","display_name":"University of North Dakota","ror":"https://ror.org/04a5szx83","country_code":"US","type":"education","lineage":["https://openalex.org/I24571045"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Aisson Lawson-Body","raw_affiliation_strings":["University of North Dakota, USA","(University of North Dakota, USA)"],"affiliations":[{"raw_affiliation_string":"University of North Dakota, USA","institution_ids":["https://openalex.org/I24571045"]},{"raw_affiliation_string":"(University of North Dakota, USA)","institution_ids":["https://openalex.org/I24571045"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088486867","display_name":"Jared Keengwe","orcid":null},"institutions":[{"id":"https://openalex.org/I24571045","display_name":"University of North Dakota","ror":"https://ror.org/04a5szx83","country_code":"US","type":"education","lineage":["https://openalex.org/I24571045"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jared Keengwe","raw_affiliation_strings":["University of North Dakota, USA","(University of North Dakota, USA)"],"affiliations":[{"raw_affiliation_string":"University of North Dakota, USA","institution_ids":["https://openalex.org/I24571045"]},{"raw_affiliation_string":"(University of North Dakota, USA)","institution_ids":["https://openalex.org/I24571045"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081418600","display_name":"Laurence Mukankusi","orcid":null},"institutions":[{"id":"https://openalex.org/I24571045","display_name":"University of North Dakota","ror":"https://ror.org/04a5szx83","country_code":"US","type":"education","lineage":["https://openalex.org/I24571045"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Laurence Mukankusi","raw_affiliation_strings":["University of North Dakota, USA","(University of North Dakota, USA)"],"affiliations":[{"raw_affiliation_string":"University of North Dakota, USA","institution_ids":["https://openalex.org/I24571045"]},{"raw_affiliation_string":"(University of North Dakota, USA)","institution_ids":["https://openalex.org/I24571045"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071802115","display_name":"Abdou Illia","orcid":"https://orcid.org/0000-0002-8792-5844"},"institutions":[{"id":"https://openalex.org/I153871386","display_name":"Eastern Illinois University","ror":"https://ror.org/035z2ew45","country_code":"US","type":"education","lineage":["https://openalex.org/I153871386"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Abdou Illia","raw_affiliation_strings":["Eastern Illinois University, USA","Eastern Illinois University, USA#TAB#"],"affiliations":[{"raw_affiliation_string":"Eastern Illinois University, USA","institution_ids":["https://openalex.org/I153871386"]},{"raw_affiliation_string":"Eastern Illinois University, USA#TAB#","institution_ids":["https://openalex.org/I153871386"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043060412","display_name":"Glenn A. Miller","orcid":"https://orcid.org/0000-0002-8588-6749"},"institutions":[{"id":"https://openalex.org/I24571045","display_name":"University of North Dakota","ror":"https://ror.org/04a5szx83","country_code":"US","type":"education","lineage":["https://openalex.org/I24571045"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Glen Miller","raw_affiliation_strings":["University of North Dakota, USA","(University of North Dakota, USA)"],"affiliations":[{"raw_affiliation_string":"University of North Dakota, USA","institution_ids":["https://openalex.org/I24571045"]},{"raw_affiliation_string":"(University of North Dakota, USA)","institution_ids":["https://openalex.org/I24571045"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5096888314"],"corresponding_institution_ids":["https://openalex.org/I24571045"],"apc_list":null,"apc_paid":null,"fwci":9.0464,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.97232047,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"6","issue":"2","first_page":"11","last_page":"28"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9449999928474426,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9449999928474426,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.8761657476425171},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.77120041847229},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6269932985305786},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.6033645868301392},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5727832317352295},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5608822107315063},{"id":"https://openalex.org/keywords/value-proposition","display_name":"Value proposition","score":0.48916128277778625},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.4702571630477905},{"id":"https://openalex.org/keywords/local-government","display_name":"Local government","score":0.41242915391921997},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4049701988697052},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.34151536226272583},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.31137245893478394},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.23346391320228577},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.19338840246200562},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.09607282280921936}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.8761657476425171},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.77120041847229},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6269932985305786},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.6033645868301392},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5727832317352295},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5608822107315063},{"id":"https://openalex.org/C68991459","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value proposition","level":2,"score":0.48916128277778625},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.4702571630477905},{"id":"https://openalex.org/C2778719706","wikidata":"https://www.wikidata.org/wiki/Q6501447","display_name":"Local government","level":2,"score":0.41242915391921997},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4049701988697052},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34151536226272583},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31137245893478394},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23346391320228577},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.19338840246200562},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09607282280921936},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jeco.2008040102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jeco.2008040102","pdf_url":null,"source":{"id":"https://openalex.org/S96210769","display_name":"Journal of Electronic Commerce in Organizations","issn_l":"1539-2929","issn":["1539-2929","1539-2937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Electronic Commerce in Organizations","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jeco00:v:6:y:2008:i:2:p:11-28","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeco.2008040102","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6399999856948853,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4283167862","https://openalex.org/W4381894264","https://openalex.org/W2607482014","https://openalex.org/W2032595022","https://openalex.org/W2770683314","https://openalex.org/W2006664129","https://openalex.org/W3169310926","https://openalex.org/W4389257538","https://openalex.org/W3045460141","https://openalex.org/W900728663"],"abstract_inverted_index":{"E-government":[0],"service":[1,53,73],"delivery":[2,54],"performance":[3],"has":[4],"been":[5],"discussed":[6],"in":[7,50],"literature":[8],"as":[9],"a":[10,25,67,88],"way":[11],"governments":[12],"use":[13,81],"information":[14],"technologies":[15],"(IT)":[16],"to":[17,21,61,76,84],"deliver":[18],"valuable":[19],"services":[20],"their":[22],"citizens":[23],"at":[24],"lower":[26],"cost.":[27],"This":[28],"article":[29],"examines":[30],"the":[31,63,78],"effectiveness":[32],"of":[33,69],"Web":[34,82],"site-supported":[35],"Balanced":[36],"Scorecard\u2019s":[37],"four":[38],"dimensions":[39],"(innovation":[40],"and":[41,48],"learning,":[42],"internal":[43],"process,":[44],"veteran":[45,72],"value":[46],"proposition,":[47],"financial)":[49],"improving":[51],"e-government":[52],"performance.":[55],"The":[56],"study":[57],"used":[58],"content":[59],"analysis":[60],"analyze":[62],"data":[64],"obtained":[65],"from":[66],"sample":[68],"19":[70],"county":[71],"officers":[74],"(CVSOs)":[75],"test":[77],"hypotheses.":[79],"CVSOs":[80],"sites":[83],"serve":[85],"veterans":[86],"on":[87],"Government-to-Citizen":[89],"(G2C)":[90],"basis.":[91]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2016-06-24T00:00:00"}
