{"id":"https://openalex.org/W2078476546","doi":"https://doi.org/10.4018/jeco.2005040104","title":"Evaluating the Usability and Content Usefulness of Web Sites","display_name":"Evaluating the Usability and Content Usefulness of Web Sites","publication_year":2005,"publication_date":"2005-04-01","ids":{"openalex":"https://openalex.org/W2078476546","doi":"https://doi.org/10.4018/jeco.2005040104","mag":"2078476546"},"language":"en","primary_location":{"id":"doi:10.4018/jeco.2005040104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jeco.2005040104","pdf_url":null,"source":{"id":"https://openalex.org/S96210769","display_name":"Journal of Electronic Commerce in Organizations","issn_l":"1539-2929","issn":["1539-2929","1539-2937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Electronic Commerce in Organizations","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001415069","display_name":"Shahizan Hassan","orcid":"https://orcid.org/0000-0002-7518-417X"},"institutions":[{"id":"https://openalex.org/I102502594","display_name":"Northern Illinois University","ror":"https://ror.org/012wxa772","country_code":"US","type":"education","lineage":["https://openalex.org/I102502594"]},{"id":"https://openalex.org/I94625822","display_name":"Northern University of Malaysia","ror":"https://ror.org/01ss10648","country_code":"MY","type":"education","lineage":["https://openalex.org/I94625822"]}],"countries":["MY","US"],"is_corresponding":true,"raw_author_name":"Shahizan Hassan","raw_affiliation_strings":["Northern University of Malaysia, Malaysia","Northern University of Malaysia, Malaysia#TAB#"],"affiliations":[{"raw_affiliation_string":"Northern University of Malaysia, Malaysia","institution_ids":["https://openalex.org/I94625822"]},{"raw_affiliation_string":"Northern University of Malaysia, Malaysia#TAB#","institution_ids":["https://openalex.org/I102502594"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100448921","display_name":"Feng Li","orcid":"https://orcid.org/0000-0002-6589-6392"},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Feng Li","raw_affiliation_strings":["University of Newcastle upon Tyne Business School, UK","University of Newcastle Upon Tyne Business School, UK"],"affiliations":[{"raw_affiliation_string":"University of Newcastle upon Tyne Business School, UK","institution_ids":["https://openalex.org/I84884186"]},{"raw_affiliation_string":"University of Newcastle Upon Tyne Business School, UK","institution_ids":["https://openalex.org/I84884186"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5001415069"],"corresponding_institution_ids":["https://openalex.org/I102502594","https://openalex.org/I94625822"],"apc_list":null,"apc_paid":null,"fwci":5.4587,"has_fulltext":false,"cited_by_count":70,"citation_normalized_percentile":{"value":0.95249588,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"3","issue":"2","first_page":"46","last_page":"67"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13874","display_name":"Information Architecture and Usability","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9904000163078308,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/benchmarking","display_name":"Benchmarking","score":0.9515025019645691},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8501734137535095},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7305107116699219},{"id":"https://openalex.org/keywords/benchmark","display_name":"Benchmark (surveying)","score":0.5627411603927612},{"id":"https://openalex.org/keywords/competitor-analysis","display_name":"Competitor analysis","score":0.49209803342819214},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4843193590641022},{"id":"https://openalex.org/keywords/web-content","display_name":"Web content","score":0.4696578085422516},{"id":"https://openalex.org/keywords/web-standards","display_name":"Web standards","score":0.42319169640541077},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.4113597869873047},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.21651795506477356},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.14322134852409363},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.09514662623405457}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.9515025019645691},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8501734137535095},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7305107116699219},{"id":"https://openalex.org/C185798385","wikidata":"https://www.wikidata.org/wiki/Q1161707","display_name":"Benchmark (surveying)","level":2,"score":0.5627411603927612},{"id":"https://openalex.org/C127576917","wikidata":"https://www.wikidata.org/wiki/Q624630","display_name":"Competitor analysis","level":2,"score":0.49209803342819214},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4843193590641022},{"id":"https://openalex.org/C2776324614","wikidata":"https://www.wikidata.org/wiki/Q3948731","display_name":"Web content","level":3,"score":0.4696578085422516},{"id":"https://openalex.org/C182321512","wikidata":"https://www.wikidata.org/wiki/Q1153289","display_name":"Web standards","level":3,"score":0.42319169640541077},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.4113597869873047},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.21651795506477356},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.14322134852409363},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.09514662623405457},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C13280743","wikidata":"https://www.wikidata.org/wiki/Q131089","display_name":"Geodesy","level":1,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jeco.2005040104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jeco.2005040104","pdf_url":null,"source":{"id":"https://openalex.org/S96210769","display_name":"Journal of Electronic Commerce in Organizations","issn_l":"1539-2929","issn":["1539-2929","1539-2937"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Electronic Commerce in Organizations","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jeco00:v:3:y:2005:i:2:p:46-67","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jeco.2005040104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W295256976","https://openalex.org/W1572145800","https://openalex.org/W2075959942","https://openalex.org/W2109286118","https://openalex.org/W2158685692"],"related_works":["https://openalex.org/W2755346677","https://openalex.org/W2088977799","https://openalex.org/W2341147636","https://openalex.org/W2188631383","https://openalex.org/W2184952536","https://openalex.org/W1154818938","https://openalex.org/W3109710982","https://openalex.org/W2059733064","https://openalex.org/W2570674471","https://openalex.org/W4322734464"],"abstract_inverted_index":{"Although":[0],"benchmarking":[1,47,64,95],"technique":[2,22],"has":[3],"been":[4],"widely":[5],"used":[6,72,92],"in":[7,110],"various":[8],"aspects":[9],"of":[10,41,53,77,84,139,145],"organisations":[11],"and":[12,38,59,79,122,136],"businesses,":[13],"there":[14],"is":[15,118],"no":[16],"clear":[17],"framework":[18,33,98,117],"on":[19],"how":[20],"the":[21,36,46,51,94,116,133],"can":[23,65,90],"be":[24,57,66,91,124],"applied":[25],"for":[26,34,101,127],"Web":[27,42,63,108,141],"evaluation.":[28],"This":[29],"article":[30],"presents":[31],"a":[32],"evaluating":[35,105],"usability":[37,135],"content":[39,75,137],"usefulness":[40,138],"sites":[43,109,142],"by":[44,104],"using":[45],"approach.":[48],"It":[49],"describes":[50],"purpose":[52],"evaluation,":[54],"metrics":[55],"to":[56,120,131],"used,":[58],"processes":[60],"through":[61],"which":[62,73],"carried":[67],"out.":[68],"Several":[69],"methods":[70],"were":[71,87],"include":[74],"analysis":[76],"literature":[78],"expert":[80],"review.":[81],"A":[82],"total":[83],"46":[85],"criteria":[86],"identified":[88],"that":[89,115],"as":[93],"metrics.":[96],"The":[97,112],"was":[99],"tested":[100],"its":[102],"applicability":[103],"four":[106],"political":[107],"Malaysia.":[111],"results":[113],"proved":[114],"easy":[119],"implement":[121],"would":[123],"particularly":[125],"valuable":[126],"those":[128,144],"who":[129],"intend":[130],"benchmark":[132],"overall":[134],"their":[140,146],"against":[143],"competitors.":[147]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":7},{"year":2012,"cited_by_count":7}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}