{"id":"https://openalex.org/W2055072138","doi":"https://doi.org/10.4018/jebr.2012040101","title":"Exploring the Effects of Blog Visit Experience on Relationship Quality","display_name":"Exploring the Effects of Blog Visit Experience on Relationship Quality","publication_year":2012,"publication_date":"2012-04-01","ids":{"openalex":"https://openalex.org/W2055072138","doi":"https://doi.org/10.4018/jebr.2012040101","mag":"2055072138"},"language":"en","primary_location":{"id":"doi:10.4018/jebr.2012040101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jebr.2012040101","pdf_url":null,"source":{"id":"https://openalex.org/S77020770","display_name":"International Journal of E-Business Research","issn_l":"1548-1131","issn":["1548-1131","1548-114X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Business Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011728070","display_name":"Su-Fang Lee","orcid":null},"institutions":[{"id":"https://openalex.org/I207776796","display_name":"Overseas Chinese University","ror":"https://ror.org/01j9jq089","country_code":"TW","type":"education","lineage":["https://openalex.org/I207776796"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Su-Fang Lee","raw_affiliation_strings":["Overseas Chinese University, Taiwan","Overseas Chinese University, Taiwan#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Overseas Chinese University, Taiwan","institution_ids":["https://openalex.org/I207776796"]},{"raw_affiliation_string":"Overseas Chinese University, Taiwan#TAB#","institution_ids":["https://openalex.org/I207776796"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008849764","display_name":"Wen-Jang Jih","orcid":null},"institutions":[{"id":"https://openalex.org/I169615421","display_name":"Middle Tennessee State University","ror":"https://ror.org/02n1hzn07","country_code":"US","type":"education","lineage":["https://openalex.org/I169615421"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wen-Jang Jih","raw_affiliation_strings":["Middle Tennessee State University, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Middle Tennessee State University, USA","institution_ids":["https://openalex.org/I169615421"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.0493,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.83351503,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"8","issue":"2","first_page":"1","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9966999888420105,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9908000230789185,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.605607271194458},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5437394976615906},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4932045340538025},{"id":"https://openalex.org/keywords/patient-experience","display_name":"Patient experience","score":0.48998895287513733},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.46716630458831787},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.45517614483833313},{"id":"https://openalex.org/keywords/anxiety","display_name":"Anxiety","score":0.4547731876373291},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.3681960105895996},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.36007803678512573},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2534903287887573},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.24624526500701904},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.1259300708770752},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.11808988451957703},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.09239554405212402}],"concepts":[{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.605607271194458},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5437394976615906},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4932045340538025},{"id":"https://openalex.org/C2777896191","wikidata":"https://www.wikidata.org/wiki/Q22907655","display_name":"Patient experience","level":3,"score":0.48998895287513733},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.46716630458831787},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.45517614483833313},{"id":"https://openalex.org/C558461103","wikidata":"https://www.wikidata.org/wiki/Q154430","display_name":"Anxiety","level":2,"score":0.4547731876373291},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.3681960105895996},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.36007803678512573},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2534903287887573},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.24624526500701904},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.1259300708770752},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11808988451957703},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09239554405212402},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jebr.2012040101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jebr.2012040101","pdf_url":null,"source":{"id":"https://openalex.org/S77020770","display_name":"International Journal of E-Business Research","issn_l":"1548-1131","issn":["1548-1131","1548-114X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Business Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jebr00:v:8:y:2012:i:2:p:1-14","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jebr.2012040101","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W83303476","https://openalex.org/W649910974","https://openalex.org/W1564564865","https://openalex.org/W1969487570","https://openalex.org/W1984781731","https://openalex.org/W1985886452","https://openalex.org/W1987258130","https://openalex.org/W2045890392","https://openalex.org/W2060855982","https://openalex.org/W2064808927","https://openalex.org/W2076915346","https://openalex.org/W2090266480","https://openalex.org/W2095417283","https://openalex.org/W2110567865","https://openalex.org/W2132081716","https://openalex.org/W2137247419","https://openalex.org/W2144336601","https://openalex.org/W2153932359","https://openalex.org/W2167165809","https://openalex.org/W2301916327","https://openalex.org/W2392998718","https://openalex.org/W2784227654","https://openalex.org/W2993718754","https://openalex.org/W4205981594","https://openalex.org/W4234893036","https://openalex.org/W4243031514","https://openalex.org/W4251054546"],"related_works":["https://openalex.org/W2560936962","https://openalex.org/W2788727012","https://openalex.org/W2526386912","https://openalex.org/W4388203630","https://openalex.org/W2410591377","https://openalex.org/W2323113755","https://openalex.org/W2359476398","https://openalex.org/W2356645659","https://openalex.org/W2738162359","https://openalex.org/W2469507997"],"abstract_inverted_index":{"A":[0],"blog":[1,38],"was":[2],"created":[3],"to":[4],"help":[5],"cardiac":[6,82],"illness":[7],"patients":[8],"and":[9,21,47],"their":[10,18,44],"families":[11],"cope":[12],"with":[13,65],"the":[14,22,31,37,60,66,71],"anxiety":[15],"caused":[16],"by":[17],"health":[19],"problems":[20],"subsequent":[23],"treatment":[24],"process.":[25],"An":[26],"empirical":[27],"study":[28,69],"reveals":[29],"that":[30],"customer":[32],"relationship":[33,45,64],"management":[34],"practices":[35],"of":[36,62,73],"site":[39],"affect":[40],"visitors\u2019":[41],"visit":[42],"experience,":[43],"learning,":[46],"how":[48],"these":[49],"latter":[50],"two":[51],"variables":[52],"in":[53,77],"turn":[54],"have":[55],"a":[56],"significant":[57],"impact":[58],"on":[59],"quality":[61],"patient":[63],"physician.":[67],"The":[68],"confirms":[70],"value":[72],"Web":[74],"2.0":[75],"applications":[76],"knowledge-intensive":[78],"domains":[79],"such":[80],"as":[81],"surgery.":[83]},"counts_by_year":[{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}
