{"id":"https://openalex.org/W2043749569","doi":"https://doi.org/10.4018/jebr.2007010102","title":"EBBSC","display_name":"EBBSC","publication_year":2007,"publication_date":"2007-01-01","ids":{"openalex":"https://openalex.org/W2043749569","doi":"https://doi.org/10.4018/jebr.2007010102","mag":"2043749569"},"language":"en","primary_location":{"id":"doi:10.4018/jebr.2007010102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jebr.2007010102","pdf_url":null,"source":{"id":"https://openalex.org/S77020770","display_name":"International Journal of E-Business Research","issn_l":"1548-1131","issn":["1548-1131","1548-114X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Business Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065797163","display_name":"Wang Fen","orcid":"https://orcid.org/0000-0002-4854-3114"},"institutions":[{"id":"https://openalex.org/I79272384","display_name":"University of Maryland, Baltimore County","ror":"https://ror.org/02qskvh78","country_code":"US","type":"education","lineage":["https://openalex.org/I79272384"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Fen Wang","raw_affiliation_strings":["University of Maryland, Baltimore County, USA","University of Maryland-Baltimore County, USA#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Maryland, Baltimore County, USA","institution_ids":["https://openalex.org/I79272384"]},{"raw_affiliation_string":"University of Maryland-Baltimore County, USA#TAB#","institution_ids":["https://openalex.org/I79272384"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5111773349","display_name":"Guisseppi A. Forgionne","orcid":null},"institutions":[{"id":"https://openalex.org/I79272384","display_name":"University of Maryland, Baltimore County","ror":"https://ror.org/02qskvh78","country_code":"US","type":"education","lineage":["https://openalex.org/I79272384"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Guisseppi Forgionne","raw_affiliation_strings":["University of Maryland, Baltimore County, USA","University of Maryland-Baltimore County, USA#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Maryland, Baltimore County, USA","institution_ids":["https://openalex.org/I79272384"]},{"raw_affiliation_string":"University of Maryland-Baltimore County, USA#TAB#","institution_ids":["https://openalex.org/I79272384"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5065797163"],"corresponding_institution_ids":["https://openalex.org/I79272384"],"apc_list":null,"apc_paid":null,"fwci":0.9479,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.7937174,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"3","issue":"1","first_page":"18","last_page":"40"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9857000112533569,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13402","display_name":"Business Strategy and Innovation","score":0.9824000000953674,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.7951684594154358},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6144784688949585},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5557935833930969},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5162358283996582},{"id":"https://openalex.org/keywords/business-environment","display_name":"Business environment","score":0.5134299993515015},{"id":"https://openalex.org/keywords/electronic-business","display_name":"Electronic business","score":0.48234742879867554},{"id":"https://openalex.org/keywords/strategic-management","display_name":"Strategic management","score":0.4649483263492584},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.4469534158706665},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.4304599165916443},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3846626877784729},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.36709147691726685},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.3148978054523468},{"id":"https://openalex.org/keywords/business-administration","display_name":"Business administration","score":0.19414988160133362},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1443556845188141},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.08371046185493469}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.7951684594154358},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6144784688949585},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5557935833930969},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5162358283996582},{"id":"https://openalex.org/C2985243512","wikidata":"https://www.wikidata.org/wiki/Q3491300","display_name":"Business environment","level":2,"score":0.5134299993515015},{"id":"https://openalex.org/C65257409","wikidata":"https://www.wikidata.org/wiki/Q734253","display_name":"Electronic business","level":3,"score":0.48234742879867554},{"id":"https://openalex.org/C86275758","wikidata":"https://www.wikidata.org/wiki/Q376657","display_name":"Strategic management","level":2,"score":0.4649483263492584},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.4469534158706665},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.4304599165916443},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3846626877784729},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.36709147691726685},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.3148978054523468},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.19414988160133362},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1443556845188141},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.08371046185493469},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jebr.2007010102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jebr.2007010102","pdf_url":null,"source":{"id":"https://openalex.org/S77020770","display_name":"International Journal of E-Business Research","issn_l":"1548-1131","issn":["1548-1131","1548-114X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of E-Business Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jebr00:v:3:y:2007:i:1:p:18-40","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jebr.2007010102","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4699999988079071,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":65,"referenced_works":["https://openalex.org/W6996512","https://openalex.org/W136301461","https://openalex.org/W257717940","https://openalex.org/W1069073342","https://openalex.org/W1543209321","https://openalex.org/W1603504818","https://openalex.org/W1963940269","https://openalex.org/W1966912557","https://openalex.org/W1971002362","https://openalex.org/W1974388238","https://openalex.org/W1979221131","https://openalex.org/W1981341514","https://openalex.org/W1983237665","https://openalex.org/W1987388372","https://openalex.org/W1989948385","https://openalex.org/W1990665093","https://openalex.org/W1998894233","https://openalex.org/W2000746244","https://openalex.org/W2001916972","https://openalex.org/W2004937021","https://openalex.org/W2007225759","https://openalex.org/W2009292823","https://openalex.org/W2013827111","https://openalex.org/W2020430556","https://openalex.org/W2024563927","https://openalex.org/W2025926893","https://openalex.org/W2028090558","https://openalex.org/W2032881989","https://openalex.org/W2035383193","https://openalex.org/W2037466801","https://openalex.org/W2041010759","https://openalex.org/W2045164376","https://openalex.org/W2048281242","https://openalex.org/W2050784766","https://openalex.org/W2052391522","https://openalex.org/W2052933396","https://openalex.org/W2063623213","https://openalex.org/W2065730915","https://openalex.org/W2066836445","https://openalex.org/W2068273768","https://openalex.org/W2070327529","https://openalex.org/W2072983885","https://openalex.org/W2075476747","https://openalex.org/W2076775267","https://openalex.org/W2078698385","https://openalex.org/W2080488323","https://openalex.org/W2081857963","https://openalex.org/W2086159824","https://openalex.org/W2093469177","https://openalex.org/W2105091848","https://openalex.org/W2113298532","https://openalex.org/W2126741666","https://openalex.org/W2132477536","https://openalex.org/W2135276554","https://openalex.org/W2139433551","https://openalex.org/W2150317453","https://openalex.org/W2153853140","https://openalex.org/W2182115711","https://openalex.org/W2396060597","https://openalex.org/W2560922789","https://openalex.org/W2563160905","https://openalex.org/W2571132641","https://openalex.org/W3022250380","https://openalex.org/W3123815353","https://openalex.org/W3151727758"],"related_works":["https://openalex.org/W1481205808","https://openalex.org/W3163274599","https://openalex.org/W2010720173","https://openalex.org/W2523987851","https://openalex.org/W2033016957","https://openalex.org/W2553306633","https://openalex.org/W2338676105","https://openalex.org/W4220791168","https://openalex.org/W2752171969","https://openalex.org/W2960125659"],"abstract_inverted_index":{"E-business":[0],"is":[1,13],"far":[2],"more":[3,49],"about":[4],"strategy":[5,10],"than":[6],"technology,":[7],"and":[8,19,33,46,51,70],"the":[9,72],"of":[11,64],"e-business":[12,37,42,77],"very":[14],"important":[15],"in":[16,31],"today\u2019s":[17],"dynamic":[18],"competitive":[20],"environment.":[21],"In":[22],"this":[23],"article,":[24],"we":[25],"describe":[26],"a":[27,61],"balanced":[28],"scorecard-based":[29],"framework":[30,40],"detail":[32],"discuss":[34],"its":[35],"potential":[36],"uses.":[38],"This":[39],"enables":[41],"managers":[43],"to":[44,68],"plan":[45],"allocate":[47],"resources":[48],"effectively":[50],"align":[52],"strategic":[53],"objectives":[54],"with":[55],"performance":[56],"results.":[57],"It":[58],"also":[59],"provides":[60],"stable":[62],"point":[63],"reference":[65],"for":[66],"e-businesses":[67],"understand":[69],"manage":[71],"fundamental":[73],"changes":[74],"introduced":[75],"by":[76],"initiatives.":[78]},"counts_by_year":[{"year":2016,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2016-06-24T00:00:00"}
