{"id":"https://openalex.org/W1967202034","doi":"https://doi.org/10.4018/jdm.2013100102","title":"The Impact of Conflict Judgments between Developers and Testers in Software Development","display_name":"The Impact of Conflict Judgments between Developers and Testers in Software Development","publication_year":2013,"publication_date":"2013-10-01","ids":{"openalex":"https://openalex.org/W1967202034","doi":"https://doi.org/10.4018/jdm.2013100102","mag":"1967202034"},"language":"en","primary_location":{"id":"doi:10.4018/jdm.2013100102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jdm.2013100102","pdf_url":null,"source":{"id":"https://openalex.org/S73024538","display_name":"Journal of Database Management","issn_l":"1063-8016","issn":["1063-8016","1533-8010"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Database Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025679223","display_name":"Xihui Zhang","orcid":"https://orcid.org/0000-0003-1135-7577"},"institutions":[{"id":"https://openalex.org/I12970578","display_name":"University of North Alabama","ror":"https://ror.org/0584fj407","country_code":"US","type":"education","lineage":["https://openalex.org/I12970578"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Xihui Zhang","raw_affiliation_strings":["Department of Computer Science and Information Systems, College of Business, University of North Alabama, Florence, AL, USA"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Information Systems, College of Business, University of North Alabama, Florence, AL, USA","institution_ids":["https://openalex.org/I12970578"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042223903","display_name":"Jasbir Dhaliwal","orcid":null},"institutions":[{"id":"https://openalex.org/I94658018","display_name":"University of Memphis","ror":"https://ror.org/01cq23130","country_code":"US","type":"education","lineage":["https://openalex.org/I94658018"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jasbir S. Dhaliwal","raw_affiliation_strings":["Fogelman College of Business and Economics, University of Memphis, Memphis, TN, USA","Fogelman College of Business & Economics , University of Memphis , Memphis, TN, USA"],"affiliations":[{"raw_affiliation_string":"Fogelman College of Business and Economics, University of Memphis, Memphis, TN, USA","institution_ids":["https://openalex.org/I94658018"]},{"raw_affiliation_string":"Fogelman College of Business & Economics , University of Memphis , Memphis, TN, USA","institution_ids":["https://openalex.org/I94658018"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029888671","display_name":"Mark L. Gillenson","orcid":null},"institutions":[{"id":"https://openalex.org/I94658018","display_name":"University of Memphis","ror":"https://ror.org/01cq23130","country_code":"US","type":"education","lineage":["https://openalex.org/I94658018"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mark L. Gillenson","raw_affiliation_strings":["Fogelman College of Business and Economics, University of Memphis, Memphis, TN, USA","Fogelman College of Business & Economics , University of Memphis , Memphis, TN, USA"],"affiliations":[{"raw_affiliation_string":"Fogelman College of Business and Economics, University of Memphis, Memphis, TN, USA","institution_ids":["https://openalex.org/I94658018"]},{"raw_affiliation_string":"Fogelman College of Business & Economics , University of Memphis , Memphis, TN, USA","institution_ids":["https://openalex.org/I94658018"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109965549","display_name":"Thomas F. Stafford","orcid":null},"institutions":[{"id":"https://openalex.org/I94658018","display_name":"University of Memphis","ror":"https://ror.org/01cq23130","country_code":"US","type":"education","lineage":["https://openalex.org/I94658018"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Thomas F. Stafford","raw_affiliation_strings":["Fogelman College of Business and Economics, University of Memphis, Memphis, TN, USA","Fogelman College of Business & Economics , University of Memphis , Memphis, TN, USA"],"affiliations":[{"raw_affiliation_string":"Fogelman College of Business and Economics, University of Memphis, Memphis, TN, USA","institution_ids":["https://openalex.org/I94658018"]},{"raw_affiliation_string":"Fogelman College of Business & Economics , University of Memphis , Memphis, TN, USA","institution_ids":["https://openalex.org/I94658018"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5025679223"],"corresponding_institution_ids":["https://openalex.org/I12970578"],"apc_list":null,"apc_paid":null,"fwci":3.2358,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.92432051,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"24","issue":"4","first_page":"26","last_page":"50"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9886000156402588,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9836999773979187,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.609115719795227},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5754857063293457},{"id":"https://openalex.org/keywords/artifact","display_name":"Artifact (error)","score":0.5435014963150024},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5284585356712341},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.5144526958465576},{"id":"https://openalex.org/keywords/software-quality","display_name":"Software quality","score":0.47459977865219116},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.44459328055381775},{"id":"https://openalex.org/keywords/team-software-process","display_name":"Team software process","score":0.4373733401298523},{"id":"https://openalex.org/keywords/conflict-resolution","display_name":"Conflict resolution","score":0.4340170919895172},{"id":"https://openalex.org/keywords/interpersonal-communication","display_name":"Interpersonal communication","score":0.4330158531665802},{"id":"https://openalex.org/keywords/software-development-process","display_name":"Software development process","score":0.40707260370254517},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3479180335998535},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3229101300239563},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2398201823234558},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.1540449857711792},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08075565099716187}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.609115719795227},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5754857063293457},{"id":"https://openalex.org/C2779010991","wikidata":"https://www.wikidata.org/wiki/Q2720909","display_name":"Artifact (error)","level":2,"score":0.5435014963150024},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5284585356712341},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.5144526958465576},{"id":"https://openalex.org/C117447612","wikidata":"https://www.wikidata.org/wiki/Q1412670","display_name":"Software quality","level":4,"score":0.47459977865219116},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.44459328055381775},{"id":"https://openalex.org/C51845450","wikidata":"https://www.wikidata.org/wiki/Q1421651","display_name":"Team software process","level":5,"score":0.4373733401298523},{"id":"https://openalex.org/C21711469","wikidata":"https://www.wikidata.org/wiki/Q1194317","display_name":"Conflict resolution","level":2,"score":0.4340170919895172},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.4330158531665802},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.40707260370254517},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3479180335998535},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3229101300239563},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2398201823234558},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.1540449857711792},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08075565099716187},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/jdm.2013100102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jdm.2013100102","pdf_url":null,"source":{"id":"https://openalex.org/S73024538","display_name":"Journal of Database Management","issn_l":"1063-8016","issn":["1063-8016","1533-8010"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Database Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jdm000:v:24:y:2013:i:4:p:26-50","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/JDM.2013100102","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":79,"referenced_works":["https://openalex.org/W11880615","https://openalex.org/W83525556","https://openalex.org/W119429875","https://openalex.org/W1482374913","https://openalex.org/W1488716069","https://openalex.org/W1493688518","https://openalex.org/W1508343863","https://openalex.org/W1515021332","https://openalex.org/W1515158344","https://openalex.org/W1561467164","https://openalex.org/W1589724265","https://openalex.org/W1605070725","https://openalex.org/W1967352038","https://openalex.org/W1970723526","https://openalex.org/W1976133323","https://openalex.org/W1977382518","https://openalex.org/W1978370230","https://openalex.org/W1982345827","https://openalex.org/W1990586784","https://openalex.org/W1991623719","https://openalex.org/W2000160279","https://openalex.org/W2000688144","https://openalex.org/W2001641178","https://openalex.org/W2002088774","https://openalex.org/W2008491996","https://openalex.org/W2017233206","https://openalex.org/W2025841078","https://openalex.org/W2027317039","https://openalex.org/W2028979956","https://openalex.org/W2030544719","https://openalex.org/W2032091634","https://openalex.org/W2042634652","https://openalex.org/W2044385323","https://openalex.org/W2048550469","https://openalex.org/W2049159124","https://openalex.org/W2054904521","https://openalex.org/W2062999606","https://openalex.org/W2066334795","https://openalex.org/W2071741983","https://openalex.org/W2072350372","https://openalex.org/W2081579946","https://openalex.org/W2087768852","https://openalex.org/W2087817368","https://openalex.org/W2094892789","https://openalex.org/W2095152777","https://openalex.org/W2098685541","https://openalex.org/W2099331108","https://openalex.org/W2102395712","https://openalex.org/W2108971780","https://openalex.org/W2115104049","https://openalex.org/W2117204624","https://openalex.org/W2118746944","https://openalex.org/W2122411822","https://openalex.org/W2128483484","https://openalex.org/W2130073757","https://openalex.org/W2131610065","https://openalex.org/W2132747867","https://openalex.org/W2137321873","https://openalex.org/W2146410840","https://openalex.org/W2148953225","https://openalex.org/W2149261396","https://openalex.org/W2150238850","https://openalex.org/W2151000531","https://openalex.org/W2153978150","https://openalex.org/W2158936809","https://openalex.org/W2161279355","https://openalex.org/W2162620934","https://openalex.org/W2163890779","https://openalex.org/W2165094151","https://openalex.org/W2166780198","https://openalex.org/W2330917678","https://openalex.org/W2335843908","https://openalex.org/W2590524814","https://openalex.org/W2962216025","https://openalex.org/W3126094737","https://openalex.org/W4213284804","https://openalex.org/W4249480287","https://openalex.org/W4285719527","https://openalex.org/W6674334786"],"related_works":["https://openalex.org/W2266057047","https://openalex.org/W2559672744","https://openalex.org/W1996562086","https://openalex.org/W2345354641","https://openalex.org/W1836552028","https://openalex.org/W1989350607","https://openalex.org/W1559518392","https://openalex.org/W2379558077","https://openalex.org/W2916515995","https://openalex.org/W2618214153"],"abstract_inverted_index":{"The":[0,113],"primary":[1],"role":[2,44],"of":[3,45,53,55,102,129,152,176],"testers":[4,107,169],"is":[5,20,35,47,69],"to":[6,15,22,71],"verify":[7],"and":[8,28,39,61,78,89,106,116,133,147,170,178,185,192],"validate":[9],"the":[10,26,51,85,91,97,109,125,131,134,173],"software":[11,27,76,110,145,183],"produced":[12],"by":[13,168],"developers":[14,60,105,171],"ensure":[16],"its":[17],"quality.":[18],"Testing":[19],"designed":[21],"catch":[23],"problems":[24],"in":[25],"report":[29],"them":[30,138],"for":[31,190],"correction,":[32],"so":[33],"it":[34],"a":[36,119],"conflict-laden,":[37],"confrontational,":[38],"judgmental":[40],"process.":[41],"This":[42,94],"\u201caudit\u201d":[43],"testing":[46,153],"inherently":[48],"adversarial,":[49],"ensuring":[50],"development":[52,111],"components":[54],"interpersonal":[56,158],"conflict":[57,68,103,126,174],"judgments":[58,83,101,159,166],"between":[59,104],"testers.":[62],"Prior":[63],"research":[64,120],"indicates":[65],"that":[66,124,157],"such":[67],"likely":[70],"be":[72],"negatively":[73,180],"associated":[74],"with":[75],"quality":[77,146,184],"job":[79,92,148,186],"satisfaction,":[80],"producing":[81],"negative":[82],"about":[84,90,172],"artifact":[86],"production":[87],"process":[88],"itself.":[93],"study":[95],"addresses":[96],"question:":[98],"How":[99],"do":[100],"impact":[108,142],"process?":[112],"authors":[114],"develop":[115],"empirically":[117],"test":[118],"model":[121,155],"which":[122],"proposes":[123],"judgment":[127],"targets":[128,175],"both":[130,144],"tasks":[132,177],"persons":[135,179],"who":[136],"perform":[137],"will":[139],"have":[140],"direct":[141],"on":[143],"satisfaction":[149,187],"judgments.":[150,188],"Results":[151],"this":[154],"indicate":[156],"arising":[160],"from":[161],"conflict,":[162],"as":[163,165],"well":[164],"made":[167],"influence":[181],"subsequent":[182],"Implications":[189],"theory":[191],"practice":[193],"are":[194],"discussed.":[195]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
