{"id":"https://openalex.org/W1984005154","doi":"https://doi.org/10.4018/jantti.2012070105","title":"Service Science","display_name":"Service Science","publication_year":2012,"publication_date":"2012-07-01","ids":{"openalex":"https://openalex.org/W1984005154","doi":"https://doi.org/10.4018/jantti.2012070105","mag":"1984005154"},"language":"en","primary_location":{"id":"doi:10.4018/jantti.2012070105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jantti.2012070105","pdf_url":null,"source":{"id":"https://openalex.org/S4210168368","display_name":"International Journal of Actor-Network Theory and Technological Innovation","issn_l":"1942-535X","issn":["1942-535X","1942-5368"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Actor-Network Theory and Technological Innovation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007883957","display_name":"No\u00ebl Carroll","orcid":"https://orcid.org/0000-0001-8344-1220"},"institutions":[{"id":"https://openalex.org/I230495080","display_name":"University of Limerick","ror":"https://ror.org/00a0n9e72","country_code":"IE","type":"education","lineage":["https://openalex.org/I230495080"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Noel Carroll","raw_affiliation_strings":["Lero, University of Limerick, Ireland","Lero, University of Limerick, Ireland#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lero, University of Limerick, Ireland","institution_ids":["https://openalex.org/I230495080"]},{"raw_affiliation_string":"Lero, University of Limerick, Ireland#TAB#","institution_ids":["https://openalex.org/I230495080"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008455344","display_name":"Ita Richardson","orcid":"https://orcid.org/0000-0002-5493-2837"},"institutions":[{"id":"https://openalex.org/I230495080","display_name":"University of Limerick","ror":"https://ror.org/00a0n9e72","country_code":"IE","type":"education","lineage":["https://openalex.org/I230495080"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Ita Richardson","raw_affiliation_strings":["Lero, University of Limerick, Ireland","Lero, University of Limerick, Ireland#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lero, University of Limerick, Ireland","institution_ids":["https://openalex.org/I230495080"]},{"raw_affiliation_string":"Lero, University of Limerick, Ireland#TAB#","institution_ids":["https://openalex.org/I230495080"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048739511","display_name":"Eoin Whelan","orcid":"https://orcid.org/0000-0003-1326-1384"},"institutions":[{"id":"https://openalex.org/I188760350","display_name":"Ollscoil na Gaillimhe \u2013 University of Galway","ror":"https://ror.org/03bea9k73","country_code":"IE","type":"education","lineage":["https://openalex.org/I188760350"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Eoin Whelan","raw_affiliation_strings":["National University of Ireland Galway, Ireland","National University of Ireland , Galway, Ireland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National University of Ireland Galway, Ireland","institution_ids":["https://openalex.org/I188760350"]},{"raw_affiliation_string":"National University of Ireland , Galway, Ireland","institution_ids":["https://openalex.org/I188760350"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.5504,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.94262524,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"4","issue":"3","first_page":"51","last_page":"69"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11810","display_name":"Complex Systems and Decision Making","score":0.9660000205039978,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6903961896896362},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.6530156135559082},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5936232805252075},{"id":"https://openalex.org/keywords/sociotechnical-system","display_name":"Sociotechnical system","score":0.5411805510520935},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.496650755405426},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.46260106563568115},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4489190876483917},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.43413373827934265},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.34793514013290405},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3312809467315674},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.21960675716400146},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2027001678943634},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.08217763900756836}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6903961896896362},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.6530156135559082},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5936232805252075},{"id":"https://openalex.org/C127627568","wikidata":"https://www.wikidata.org/wiki/Q1639361","display_name":"Sociotechnical system","level":2,"score":0.5411805510520935},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.496650755405426},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.46260106563568115},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4489190876483917},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.43413373827934265},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.34793514013290405},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3312809467315674},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21960675716400146},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2027001678943634},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08217763900756836}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.4018/jantti.2012070105","is_oa":false,"landing_page_url":"https://doi.org/10.4018/jantti.2012070105","pdf_url":null,"source":{"id":"https://openalex.org/S4210168368","display_name":"International Journal of Actor-Network Theory and Technological Innovation","issn_l":"1942-535X","issn":["1942-535X","1942-5368"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Actor-Network Theory and Technological Innovation","raw_type":"journal-article"},{"id":"pmh:oai:ulir.ul.ie:10344/2579","is_oa":false,"landing_page_url":"http://hdl.handle.net/10344/2579","pdf_url":null,"source":{"id":"https://openalex.org/S4306401530","display_name":"University of Limerick Institutional Repository (University of Limerick)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I230495080","host_organization_name":"University of Limerick","host_organization_lineage":["https://openalex.org/I230495080"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:RePEc:igg:jantti:v:4:y:2012:i:3:p:51-69","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jantti.2012070105","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6800000071525574,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W22284194","https://openalex.org/W38416801","https://openalex.org/W44858971","https://openalex.org/W148513799","https://openalex.org/W162128149","https://openalex.org/W298082197","https://openalex.org/W381857792","https://openalex.org/W1511843655","https://openalex.org/W1537294428","https://openalex.org/W1549534327","https://openalex.org/W1558171572","https://openalex.org/W1591360835","https://openalex.org/W1595864857","https://openalex.org/W1703732290","https://openalex.org/W1891951731","https://openalex.org/W1964450454","https://openalex.org/W1965321593","https://openalex.org/W1965600442","https://openalex.org/W1966343535","https://openalex.org/W1971670344","https://openalex.org/W2008934558","https://openalex.org/W2011493069","https://openalex.org/W2015897502","https://openalex.org/W2020346392","https://openalex.org/W2025593232","https://openalex.org/W2032280823","https://openalex.org/W2032969468","https://openalex.org/W2045956974","https://openalex.org/W2061722315","https://openalex.org/W2063236858","https://openalex.org/W2063971145","https://openalex.org/W2073276342","https://openalex.org/W2076707742","https://openalex.org/W2079016842","https://openalex.org/W2090937473","https://openalex.org/W2094891697","https://openalex.org/W2098916257","https://openalex.org/W2101419153","https://openalex.org/W2103272780","https://openalex.org/W2104476183","https://openalex.org/W2109696181","https://openalex.org/W2114109725","https://openalex.org/W2127164543","https://openalex.org/W2140588859","https://openalex.org/W2140965298","https://openalex.org/W2156930128","https://openalex.org/W2161426119","https://openalex.org/W2162012292","https://openalex.org/W2167757977","https://openalex.org/W2397996467","https://openalex.org/W2764401524","https://openalex.org/W2764631299","https://openalex.org/W2764895353","https://openalex.org/W2764973111","https://openalex.org/W3015819510","https://openalex.org/W3121175530","https://openalex.org/W4242041251","https://openalex.org/W4244021162","https://openalex.org/W4244191107","https://openalex.org/W4247126237","https://openalex.org/W4248730725","https://openalex.org/W4361000209","https://openalex.org/W4388174267","https://openalex.org/W6745409531"],"related_works":["https://openalex.org/W2549510740","https://openalex.org/W2808736867","https://openalex.org/W2154017244","https://openalex.org/W2168158826","https://openalex.org/W1969008554","https://openalex.org/W2034170328","https://openalex.org/W2259637914","https://openalex.org/W4243713506","https://openalex.org/W4247942852","https://openalex.org/W2301887030"],"abstract_inverted_index":{"Service":[0,14,31],"comprise":[1],"of":[2,51,58,73,101,130,142,167],"socio-technical":[3,102,128,143],"(human":[4],"and":[5,12,21,28,65,118,170],"technological)":[6],"factors":[7],"which":[8,90,145],"exchange":[9],"various":[10],"resources":[11,20],"competencies.":[13],"networks":[15,32],"are":[16],"used":[17],"to":[18,40,48,63,125,138,163],"transfer":[19],"competencies,":[22],"yet":[23],"they":[24],"remain":[25],"an":[26],"underexplored":[27],"\u2018invisible\u2019":[29],"infrastructure.":[30],"become":[33],"increasingly":[34],"complex":[35,83],"when":[36],"technology":[37],"is":[38],"implemented":[39],"execute":[41],"specific":[42],"service":[43,53,84,106,131,148,168,171],"processes.":[44],"This":[45,108],"ultimately":[46],"adds":[47],"the":[49,59,70,98,127,140,147,165],"complexity":[50,166],"a":[52,92,105,111,135,155],"environment,":[54],"making":[55],"it":[56,121],"one":[57],"most":[60],"difficult":[61],"environments":[62],"examine":[64,126,164],"manage.":[66],"In":[67],"addition,":[68],"although":[69],"emerging":[71],"paradigm":[72],"\u2018Service":[74],"Science\u2019":[75],"calls":[76],"for":[77],"more":[78],"theoretical":[79,94],"focus":[80],"on":[81,96,114,157],"understanding":[82,97],"systems,":[85],"few":[86],"efforts":[87],"have":[88],"surfaced":[89],"apply":[91],"new":[93],"lens":[95],"underlying":[99],"trajectories":[100],"dynamics":[103,144],"within":[104],"system.":[107],"paper":[109,153],"presents":[110],"literature":[112],"review":[113],"Actor-Network":[115],"Theory":[116],"(ANT)":[117],"discusses":[119],"how":[120,158],"may":[122,160],"be":[123,161],"employed":[124,162],"nature":[129],"networks.":[132],"ANT":[133,159],"offers":[134,154],"rich":[136],"vocabulary":[137],"describe":[139],"interplay":[141],"influence":[146],"system":[149],"reconfiguration.":[150],"Thus,":[151],"this":[152],"discussion":[156],"systems":[169],"innovation.":[172]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":1}],"updated_date":"2026-07-23T08:03:31.855105","created_date":"2016-06-24T00:00:00"}
