{"id":"https://openalex.org/W1981867351","doi":"https://doi.org/10.4018/irmj.2008100103","title":"Media Richness in Online Consumer Interactions","display_name":"Media Richness in Online Consumer Interactions","publication_year":2008,"publication_date":"2008-10-01","ids":{"openalex":"https://openalex.org/W1981867351","doi":"https://doi.org/10.4018/irmj.2008100103","mag":"1981867351"},"language":"en","primary_location":{"id":"doi:10.4018/irmj.2008100103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/irmj.2008100103","pdf_url":null,"source":{"id":"https://openalex.org/S114639657","display_name":"Information Resources Management Journal","issn_l":"1040-1628","issn":["1040-1628","1533-7979"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Resources Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021256672","display_name":"Irene Pollach","orcid":"https://orcid.org/0000-0002-3779-9675"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Irene Pollach","raw_affiliation_strings":["University of Aahus, Denmark","University of Aahus, Denmark#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Aahus, Denmark","institution_ids":[]},{"raw_affiliation_string":"University of Aahus, Denmark#TAB#","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5021256672"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.2925,"has_fulltext":false,"cited_by_count":30,"citation_normalized_percentile":{"value":0.92905205,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"21","issue":"4","first_page":"49","last_page":"65"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/species-richness","display_name":"Species richness","score":0.6650118827819824},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.572832465171814},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4940548241138458},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4742545187473297},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.45616182684898376},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.45596805214881897},{"id":"https://openalex.org/keywords/information-exchange","display_name":"Information exchange","score":0.4365096688270569},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.41940921545028687},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4062301516532898},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.39446336030960083},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3244211971759796},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3066213130950928},{"id":"https://openalex.org/keywords/ecology","display_name":"Ecology","score":0.13138455152511597},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.10732540488243103},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.06798741221427917}],"concepts":[{"id":"https://openalex.org/C53565203","wikidata":"https://www.wikidata.org/wiki/Q17146659","display_name":"Species richness","level":2,"score":0.6650118827819824},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.572832465171814},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4940548241138458},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4742545187473297},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.45616182684898376},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.45596805214881897},{"id":"https://openalex.org/C189693848","wikidata":"https://www.wikidata.org/wiki/Q6031064","display_name":"Information exchange","level":2,"score":0.4365096688270569},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.41940921545028687},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4062301516532898},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.39446336030960083},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3244211971759796},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3066213130950928},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.13138455152511597},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.10732540488243103},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.06798741221427917},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/irmj.2008100103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/irmj.2008100103","pdf_url":null,"source":{"id":"https://openalex.org/S114639657","display_name":"Information Resources Management Journal","issn_l":"1040-1628","issn":["1040-1628","1533-7979"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Resources Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:rmj000:v:21:y:2008:i:4:p:49-65","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/irmj.2008100103","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.44999998807907104,"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":74,"referenced_works":["https://openalex.org/W80207246","https://openalex.org/W615958108","https://openalex.org/W1535174579","https://openalex.org/W1550522855","https://openalex.org/W1552483424","https://openalex.org/W1557012556","https://openalex.org/W1562018804","https://openalex.org/W1581485226","https://openalex.org/W1584582210","https://openalex.org/W1946086219","https://openalex.org/W1963549000","https://openalex.org/W1979457259","https://openalex.org/W1987318520","https://openalex.org/W1988048624","https://openalex.org/W1988589706","https://openalex.org/W1991485408","https://openalex.org/W1993302720","https://openalex.org/W1993638341","https://openalex.org/W1999159100","https://openalex.org/W2000117884","https://openalex.org/W2003448637","https://openalex.org/W2010124209","https://openalex.org/W2013536542","https://openalex.org/W2015039703","https://openalex.org/W2018668985","https://openalex.org/W2021133706","https://openalex.org/W2029226667","https://openalex.org/W2029912847","https://openalex.org/W2032978640","https://openalex.org/W2038631615","https://openalex.org/W2040077666","https://openalex.org/W2043135956","https://openalex.org/W2049288494","https://openalex.org/W2053720416","https://openalex.org/W2057675043","https://openalex.org/W2059866013","https://openalex.org/W2062995075","https://openalex.org/W2064126010","https://openalex.org/W2066505251","https://openalex.org/W2066636235","https://openalex.org/W2068206958","https://openalex.org/W2089162151","https://openalex.org/W2091868106","https://openalex.org/W2092473106","https://openalex.org/W2094002226","https://openalex.org/W2096648510","https://openalex.org/W2099594827","https://openalex.org/W2100205581","https://openalex.org/W2108752510","https://openalex.org/W2109091500","https://openalex.org/W2111889955","https://openalex.org/W2114134660","https://openalex.org/W2115023510","https://openalex.org/W2117914391","https://openalex.org/W2118033942","https://openalex.org/W2139115720","https://openalex.org/W2139979941","https://openalex.org/W2141631351","https://openalex.org/W2141983443","https://openalex.org/W2150479666","https://openalex.org/W2152006930","https://openalex.org/W2153222072","https://openalex.org/W2158547734","https://openalex.org/W2160475149","https://openalex.org/W2167325287","https://openalex.org/W2317223749","https://openalex.org/W2332764446","https://openalex.org/W2337430557","https://openalex.org/W2746548784","https://openalex.org/W2787282447","https://openalex.org/W2888657861","https://openalex.org/W2930951442","https://openalex.org/W3122121843","https://openalex.org/W3124686198"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2022250864","https://openalex.org/W4385061579","https://openalex.org/W1855418621","https://openalex.org/W1968126718","https://openalex.org/W195123958","https://openalex.org/W2055126334","https://openalex.org/W1989076499","https://openalex.org/W1965845667","https://openalex.org/W2149519193"],"abstract_inverted_index":{"Consumer-opinion":[0],"Web":[1,29,63,82],"sites":[2,30,64,83],"provide":[3,66,85],"people":[4],"with":[5,22,102],"unparalleled":[6],"opportunities":[7],"to":[8,42,72],"articulate":[9],"their":[10],"opinions":[11],"on":[12,52],"products":[13],"and":[14,44,68,75,96,99],"services,":[15],"read":[16],"those":[17],"of":[18,27,38,55,93,105],"others,":[19],"or":[20],"interact":[21],"other":[23],"consumers.":[24],"The":[25,77],"success":[26],"such":[28,62],"is":[31],"limited":[32],"by":[33],"three":[34],"challenges:":[35],"the":[36,48,53,91],"quality":[37],"contributions,":[39],"users\u2019":[40],"motivation":[41],"participate,":[43],"readers\u2019":[45],"trust":[46],"in":[47],"writer\u2019s":[49],"competence.":[50],"Drawing":[51],"concept":[54],"media":[56],"richness,":[57],"this":[58],"article":[59],"investigates":[60],"how":[61],"could":[65],"richer":[67,86],"more":[69],"useful":[70],"exchanges":[71,87],"both":[73],"consumers":[74],"companies.":[76],"results":[78],"suggest":[79],"that":[80],"consumer-opinion":[81],"can":[84],"when":[88],"they":[89],"separate":[90],"tasks":[92],"information":[94],"exchange":[95],"social":[97],"interaction":[98],"support":[100],"them":[101],"appropriate":[103],"levels":[104],"richness.":[106]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":4},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}