{"id":"https://openalex.org/W2756258026","doi":"https://doi.org/10.4018/ijwp.2017070101","title":"Analysing Critical Success Factors for Supporting Online Shopping","display_name":"Analysing Critical Success Factors for Supporting Online Shopping","publication_year":2017,"publication_date":"2017-07-01","ids":{"openalex":"https://openalex.org/W2756258026","doi":"https://doi.org/10.4018/ijwp.2017070101","mag":"2756258026"},"language":"en","primary_location":{"id":"doi:10.4018/ijwp.2017070101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijwp.2017070101","pdf_url":null,"source":{"id":"https://openalex.org/S141275348","display_name":"International Journal of Web Portals","issn_l":"1938-0194","issn":["1938-0194","1938-0208"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Web Portals","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://hdl.handle.net/1822/50854","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018642206","display_name":"Leonilde Varela","orcid":"https://orcid.org/0000-0002-2299-1859"},"institutions":[{"id":"https://openalex.org/I99682543","display_name":"University of Minho","ror":"https://ror.org/037wpkx04","country_code":"PT","type":"education","lineage":["https://openalex.org/I99682543"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Maria Leonilde R. Varela","raw_affiliation_strings":["Department of Production and Systems, School of Engineering, University of Minho, Guimar\u00e3es, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Production and Systems, School of Engineering, University of Minho, Guimar\u00e3es, Portugal","institution_ids":["https://openalex.org/I99682543"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040420867","display_name":"Goran D. Putnik","orcid":"https://orcid.org/0000-0003-3378-6866"},"institutions":[{"id":"https://openalex.org/I99682543","display_name":"University of Minho","ror":"https://ror.org/037wpkx04","country_code":"PT","type":"education","lineage":["https://openalex.org/I99682543"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Goran D. Putnik","raw_affiliation_strings":["Department of Production and Systems, School of Engineering, University of Minho, Guimar\u00e3es, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Production and Systems, School of Engineering, University of Minho, Guimar\u00e3es, Portugal","institution_ids":["https://openalex.org/I99682543"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007693704","display_name":"Maria Sameiro Carvalho","orcid":"https://orcid.org/0000-0001-7057-6775"},"institutions":[{"id":"https://openalex.org/I99682543","display_name":"University of Minho","ror":"https://ror.org/037wpkx04","country_code":"PT","type":"education","lineage":["https://openalex.org/I99682543"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Maria do Sameiro Carvalho","raw_affiliation_strings":["Department of Production and Systems, School of Engineering, University of Minho, Guimar\u00e3es, Portugal"],"affiliations":[{"raw_affiliation_string":"Department of Production and Systems, School of Engineering, University of Minho, Guimar\u00e3es, Portugal","institution_ids":["https://openalex.org/I99682543"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008563402","display_name":"Lu\u00eds Ferreira","orcid":"https://orcid.org/0000-0001-9635-5372"},"institutions":[{"id":"https://openalex.org/I185808892","display_name":"Polytechnic Institute of C\u00e1vado and Ave","ror":"https://ror.org/0448qsq10","country_code":"PT","type":"education","lineage":["https://openalex.org/I185808892"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Lu\u00eds Ferreira","raw_affiliation_strings":["Polytechnic Institute of C\u00e1vado and Ave, Campus do IPCA, Barcelos, Portugal"],"affiliations":[{"raw_affiliation_string":"Polytechnic Institute of C\u00e1vado and Ave, Campus do IPCA, Barcelos, Portugal","institution_ids":["https://openalex.org/I185808892"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043113538","display_name":"Maria Manuela Cruz-Cunha","orcid":"https://orcid.org/0000-0002-7709-8777"},"institutions":[{"id":"https://openalex.org/I185808892","display_name":"Polytechnic Institute of C\u00e1vado and Ave","ror":"https://ror.org/0448qsq10","country_code":"PT","type":"education","lineage":["https://openalex.org/I185808892"]},{"id":"https://openalex.org/I99682543","display_name":"University of Minho","ror":"https://ror.org/037wpkx04","country_code":"PT","type":"education","lineage":["https://openalex.org/I99682543"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Maria Manuela Cruz-Cunha","raw_affiliation_strings":["Polytechnic Institute of C\u00e1vado and Ave, Campus do IPCA, Barcelos, Portugal & Algoritmi Research Centre, University of Minho, Portugal"],"affiliations":[{"raw_affiliation_string":"Polytechnic Institute of C\u00e1vado and Ave, Campus do IPCA, Barcelos, Portugal & Algoritmi Research Centre, University of Minho, Portugal","institution_ids":["https://openalex.org/I185808892","https://openalex.org/I99682543"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061547847","display_name":"Vijaya Kumar Manupati","orcid":"https://orcid.org/0000-0002-3744-1315"},"institutions":[{"id":"https://openalex.org/I876193797","display_name":"Vellore Institute of Technology University","ror":"https://ror.org/00qzypv28","country_code":"IN","type":"education","lineage":["https://openalex.org/I876193797"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"V. K. Manupati","raw_affiliation_strings":["School of Mechanical Engineering, Division of Manufacturing, VIT University, Vellore, India"],"affiliations":[{"raw_affiliation_string":"School of Mechanical Engineering, Division of Manufacturing, VIT University, Vellore, India","institution_ids":["https://openalex.org/I876193797"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063916487","display_name":"Kelath Murali Manoj","orcid":"https://orcid.org/0000-0003-4515-994X"},"institutions":[{"id":"https://openalex.org/I876193797","display_name":"Vellore Institute of Technology University","ror":"https://ror.org/00qzypv28","country_code":"IN","type":"education","lineage":["https://openalex.org/I876193797"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"K. Manoj","raw_affiliation_strings":["School of Mechanical Engineering, Division of Manufacturing, VIT University, Vellore, India"],"affiliations":[{"raw_affiliation_string":"School of Mechanical Engineering, Division of Manufacturing, VIT University, Vellore, India","institution_ids":["https://openalex.org/I876193797"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5018642206"],"corresponding_institution_ids":["https://openalex.org/I99682543"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.17238379,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"9","issue":"2","first_page":"1","last_page":"19"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9733999967575073,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.968999981880188,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.6942760944366455},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.6412830352783203},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6338579058647156},{"id":"https://openalex.org/keywords/action","display_name":"Action (physics)","score":0.5885348916053772},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4322609305381775},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.35530662536621094},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.25262022018432617}],"concepts":[{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.6942760944366455},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.6412830352783203},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6338579058647156},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.5885348916053772},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4322609305381775},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.35530662536621094},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.25262022018432617},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.4018/ijwp.2017070101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijwp.2017070101","pdf_url":null,"source":{"id":"https://openalex.org/S141275348","display_name":"International Journal of Web Portals","issn_l":"1938-0194","issn":["1938-0194","1938-0208"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Web Portals","raw_type":"journal-article"},{"id":"pmh:oai:repositorium.uminho.pt:1822/50854","is_oa":true,"landing_page_url":"https://hdl.handle.net/1822/50854","pdf_url":null,"source":null,"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:repositorium.sdum.uminho.pt:1822/50854","is_oa":true,"landing_page_url":"http://hdl.handle.net/1822/50854","pdf_url":"https://repositorium.sdum.uminho.pt/bitstream/1822/50854/1/IJWP%20-%20Varela%20et%20al%20-%202016-12-24.pdf","source":{"id":"https://openalex.org/S4306400354","display_name":"Reposit\u00f3riUM (Universidade do Minho)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I99682543","host_organization_name":"University of Minho","host_organization_lineage":["https://openalex.org/I99682543"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"pmh:oai:ciencipca.ipca.pt:11110/1538","is_oa":false,"landing_page_url":"http://hdl.handle.net/11110/1538","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"http://purl.org/coar/resource_type/c_6501"}],"best_oa_location":{"id":"pmh:oai:repositorium.uminho.pt:1822/50854","is_oa":true,"landing_page_url":"https://hdl.handle.net/1822/50854","pdf_url":null,"source":null,"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"score":0.41999998688697815,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W619893278","https://openalex.org/W1500635758","https://openalex.org/W1531509239","https://openalex.org/W1534920145","https://openalex.org/W1689771227","https://openalex.org/W1873541507","https://openalex.org/W1971684258","https://openalex.org/W1983128132","https://openalex.org/W1989010452","https://openalex.org/W1996606444","https://openalex.org/W2002392394","https://openalex.org/W2003829358","https://openalex.org/W2034402934","https://openalex.org/W2036515033","https://openalex.org/W2038767603","https://openalex.org/W2039295800","https://openalex.org/W2042724720","https://openalex.org/W2055077282","https://openalex.org/W2057116386","https://openalex.org/W2070062084","https://openalex.org/W2072639616","https://openalex.org/W2075146240","https://openalex.org/W2088914663","https://openalex.org/W2102511375","https://openalex.org/W2103466284","https://openalex.org/W2103512945","https://openalex.org/W2117040513","https://openalex.org/W2146476730","https://openalex.org/W2156860087","https://openalex.org/W2160338815","https://openalex.org/W2477696722","https://openalex.org/W2499574443","https://openalex.org/W4239087915","https://openalex.org/W4239496300","https://openalex.org/W4254657977","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2184924597","https://openalex.org/W4248159600","https://openalex.org/W4382050238","https://openalex.org/W2760857793","https://openalex.org/W2977256249","https://openalex.org/W2981059307","https://openalex.org/W3008663984","https://openalex.org/W2886944135","https://openalex.org/W1968654880"],"abstract_inverted_index":{"Online":[0],"shopping":[1,41],"is":[2,4],"nowadays":[3],"a":[5,57,65,75,103],"highly":[6],"frequent":[7],"action":[8],"but":[9],"there":[10],"are":[11,72,92],"several":[12],"critical":[13,69,90],"factors":[14,71,91],"that":[15],"have":[16],"to":[17,25,28,43,51,84,86],"be":[18,26,97],"considered":[19,68],"for":[20,33,101],"enabling":[21],"websites":[22],"and":[23,38,53],"platforms":[24],"able":[27],"offer":[29,59],"all":[30],"necessary":[31],"requisites":[32],"guaranteeing":[34],"user":[35],"friendly,":[36],"secure":[37],"also":[39],"enjoyable":[40],"experiences":[42],"clients,":[44],"offering":[45],"them":[46],"exactly":[47],"what":[48,87],"they":[49],"expect":[50],"buy,":[52],"quickly":[54],"find,":[55],"among":[56],"huge":[58],"available":[60],"online.":[61],"In":[62],"this":[63],"paper,":[64],"set":[66,76],"of":[67,77],"success":[70],"analysed":[73,110],"on":[74],"top":[78],"ranked":[79],"websites,":[80],"about":[81],"luxurious":[82],"furniture,":[83],"understand":[85],"extent":[88],"these":[89],"satisfied.":[93],"The":[94],"results":[95],"can":[96],"taken":[98],"into":[99],"consideration":[100],"implementing":[102],"successful":[104],"business":[105],"through":[106],"e-commerce":[107],"from":[108],"herein":[109],"perspectives.":[111]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
