{"id":"https://openalex.org/W3098106645","doi":"https://doi.org/10.4018/ijssmet.2021010101","title":"Employee Satisfaction and Gender","display_name":"Employee Satisfaction and Gender","publication_year":2020,"publication_date":"2020-11-16","ids":{"openalex":"https://openalex.org/W3098106645","doi":"https://doi.org/10.4018/ijssmet.2021010101","mag":"3098106645"},"language":"en","primary_location":{"id":"doi:10.4018/ijssmet.2021010101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijssmet.2021010101","pdf_url":null,"source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008236398","display_name":"Santosh Dev","orcid":null},"institutions":[{"id":"https://openalex.org/I154970844","display_name":"Jaypee Institute of Information Technology","ror":"https://ror.org/05sttyy11","country_code":"IN","type":"education","lineage":["https://openalex.org/I154970844"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Santosh Dev","raw_affiliation_strings":["Jaypee Institute of Information Technology, Noida, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jaypee Institute of Information Technology, Noida, India","institution_ids":["https://openalex.org/I154970844"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100730542","display_name":"Swati Sharma","orcid":"https://orcid.org/0000-0002-3260-8841"},"institutions":[{"id":"https://openalex.org/I154970844","display_name":"Jaypee Institute of Information Technology","ror":"https://ror.org/05sttyy11","country_code":"IN","type":"education","lineage":["https://openalex.org/I154970844"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Swati Sharma","raw_affiliation_strings":["Jaypee Institute of Information Technology, Noida, India"],"raw_orcid":"https://orcid.org/0000-0002-3260-8841","affiliations":[{"raw_affiliation_string":"Jaypee Institute of Information Technology, Noida, India","institution_ids":["https://openalex.org/I154970844"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5008236398"],"corresponding_institution_ids":["https://openalex.org/I154970844"],"apc_list":null,"apc_paid":null,"fwci":0.2951,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.68060068,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"12","issue":"1","first_page":"1","last_page":"16"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11047","display_name":"Gender Diversity and Inequality","score":0.9776999950408936,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11047","display_name":"Gender Diversity and Inequality","score":0.9776999950408936,"subfield":{"id":"https://openalex.org/subfields/3318","display_name":"Gender Studies"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9437999725341797,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9271000027656555,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/varimax-rotation","display_name":"Varimax rotation","score":0.9579481482505798},{"id":"https://openalex.org/keywords/banking-industry","display_name":"Banking industry","score":0.5543357133865356},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"Job satisfaction","score":0.5537315607070923},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.45746925473213196},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.4490984082221985},{"id":"https://openalex.org/keywords/demographic-economics","display_name":"Demographic economics","score":0.4388657510280609},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.43397092819213867},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3746611177921295},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.24182233214378357},{"id":"https://openalex.org/keywords/accounting","display_name":"Accounting","score":0.14776954054832458},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.14028123021125793},{"id":"https://openalex.org/keywords/cronbachs-alpha","display_name":"Cronbach's alpha","score":0.13020384311676025}],"concepts":[{"id":"https://openalex.org/C179861144","wikidata":"https://www.wikidata.org/wiki/Q2168094","display_name":"Varimax rotation","level":4,"score":0.9579481482505798},{"id":"https://openalex.org/C2986226071","wikidata":"https://www.wikidata.org/wiki/Q22687","display_name":"Banking industry","level":2,"score":0.5543357133865356},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.5537315607070923},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.45746925473213196},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.4490984082221985},{"id":"https://openalex.org/C4249254","wikidata":"https://www.wikidata.org/wiki/Q3044431","display_name":"Demographic economics","level":1,"score":0.4388657510280609},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.43397092819213867},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3746611177921295},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.24182233214378357},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.14776954054832458},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.14028123021125793},{"id":"https://openalex.org/C106906290","wikidata":"https://www.wikidata.org/wiki/Q1140909","display_name":"Cronbach's alpha","level":3,"score":0.13020384311676025},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijssmet.2021010101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijssmet.2021010101","pdf_url":null,"source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jssmet:v:12:y:2021:i:1:p:1-16","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJSSMET.2021010101","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.46000000834465027}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W1584698814","https://openalex.org/W1592300326","https://openalex.org/W1689771227","https://openalex.org/W1977145674","https://openalex.org/W1982328291","https://openalex.org/W1989134704","https://openalex.org/W1995783029","https://openalex.org/W1997917200","https://openalex.org/W2001150109","https://openalex.org/W2017187392","https://openalex.org/W2019301115","https://openalex.org/W2046344001","https://openalex.org/W2054318868","https://openalex.org/W2054533800","https://openalex.org/W2057978731","https://openalex.org/W2066746590","https://openalex.org/W2071727577","https://openalex.org/W2073452531","https://openalex.org/W2075466180","https://openalex.org/W2093473362","https://openalex.org/W2100286996","https://openalex.org/W2107338156","https://openalex.org/W2115577738","https://openalex.org/W2121239033","https://openalex.org/W2131269654","https://openalex.org/W2143006137","https://openalex.org/W2144383963","https://openalex.org/W2156045519","https://openalex.org/W2186010190","https://openalex.org/W2324843366","https://openalex.org/W2345755096","https://openalex.org/W2507983062","https://openalex.org/W2518503020","https://openalex.org/W2594558889","https://openalex.org/W2617119604","https://openalex.org/W2622144525","https://openalex.org/W2886539719","https://openalex.org/W3121672546","https://openalex.org/W3123120163","https://openalex.org/W3124328763","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2092179559","https://openalex.org/W1966630869","https://openalex.org/W2047352474","https://openalex.org/W4250535234","https://openalex.org/W2024825203","https://openalex.org/W2241226311","https://openalex.org/W2019612638","https://openalex.org/W3132716659","https://openalex.org/W2017321755","https://openalex.org/W4206036160"],"abstract_inverted_index":{"The":[0,36,46,68],"study":[1,37,72],"presents":[2],"a":[3],"grim":[4],"picture":[5],"of":[6,8,18,33,48,70,77,85,104,128],"presence":[7],"women":[9,78,113],"as":[10],"employees":[11,29,79,87,91,114],"in":[12,14,16,30,88,124],"banks":[13],"India":[15],"spite":[17],"the":[19,27,49,71,75,83,102,108,112,119,125],"fact":[20],"that":[21,74,111],"they":[22],"exhibit":[23,73],"more":[24,93],"satisfaction":[25],"than":[26,82,95],"male":[28,86,96],"certain":[31],"dimensions":[32],"employee":[34],"satisfaction.":[35],"has":[38],"employed":[39],"survey":[40],"methodology":[41],"comprising":[42],"450":[43],"bank":[44],"employees.":[45,97],"data":[47],"respondents":[50],"have":[51],"been":[52],"analyzed":[53],"using":[54],"principal":[55],"component":[56],"analysis,":[57],"varimax":[58],"rotation":[59],"method,":[60,63],"frequency":[61],"distribution":[62],"t-test":[64],"and":[65,122],"correlation":[66],"coefficient.":[67],"results":[69],"count":[76,84],"is":[80],"less":[81],"banks.":[89],"Women":[90],"are":[92],"satisfied":[94],"Banks":[98],"need":[99],"to":[100,117],"increase":[101],"spread":[103],"their":[105],"branches,":[106],"analyze":[107],"environment":[109],"so":[110],"feel":[115],"motivated":[116],"join":[118],"banking":[120],"industry":[121],"contribute":[123],"economic":[126],"growth":[127],"India.":[129]},"counts_by_year":[{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
