{"id":"https://openalex.org/W2770392469","doi":"https://doi.org/10.4018/ijssmet.2018010103","title":"E-Service Performance of Apparel E-Retailing Websites","display_name":"E-Service Performance of Apparel E-Retailing Websites","publication_year":2017,"publication_date":"2017-11-15","ids":{"openalex":"https://openalex.org/W2770392469","doi":"https://doi.org/10.4018/ijssmet.2018010103","mag":"2770392469"},"language":"en","primary_location":{"id":"doi:10.4018/ijssmet.2018010103","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijssmet.2018010103","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=193219&isxn=9781522544289","source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=193219&isxn=9781522544289","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100360487","display_name":"Jung-Hwan Kim","orcid":"https://orcid.org/0000-0001-9350-1231"},"institutions":[{"id":"https://openalex.org/I155781252","display_name":"University of South Carolina","ror":"https://ror.org/02b6qw903","country_code":"US","type":"education","lineage":["https://openalex.org/I155781252"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jung-Hwan Kim","raw_affiliation_strings":["Department of Retailing, College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, SC, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Retailing, College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, SC, USA","institution_ids":["https://openalex.org/I155781252"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100416219","display_name":"Minjeong Kim","orcid":"https://orcid.org/0000-0002-4684-5442"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Minjeong Kim","raw_affiliation_strings":["Indiana University Bloomington, Bloomington, IN, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indiana University Bloomington, Bloomington, IN, USA","institution_ids":["https://openalex.org/I4210119109"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045229638","display_name":"Sharron J. Lennon","orcid":"https://orcid.org/0000-0002-7043-9057"},"institutions":[{"id":"https://openalex.org/I4210119109","display_name":"Indiana University Bloomington","ror":"https://ror.org/02k40bc56","country_code":"US","type":"education","lineage":["https://openalex.org/I4210119109","https://openalex.org/I592451"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sharron J. Lennon","raw_affiliation_strings":["Indiana University Bloomington, Bloomington, IN, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Indiana University Bloomington, Bloomington, IN, USA","institution_ids":["https://openalex.org/I4210119109"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.0197,"has_fulltext":true,"cited_by_count":24,"citation_normalized_percentile":{"value":0.92416845,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"9","issue":"1","first_page":"24","last_page":"40"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/clothing","display_name":"Clothing","score":0.7634477615356445},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6890906691551208},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5862043499946594},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.5243851542472839},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.475050687789917},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4735105335712433},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4683719575405121},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.465375155210495},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.34733688831329346},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.07172223925590515}],"concepts":[{"id":"https://openalex.org/C530175646","wikidata":"https://www.wikidata.org/wiki/Q11460","display_name":"Clothing","level":2,"score":0.7634477615356445},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6890906691551208},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5862043499946594},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5243851542472839},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.475050687789917},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4735105335712433},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4683719575405121},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.465375155210495},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34733688831329346},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.07172223925590515},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.4018/ijssmet.2018010103","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijssmet.2018010103","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=193219&isxn=9781522544289","source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jssmet:v:9:y:2018:i:1:p:24-40","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJSSMET.2018010103","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:iu.tind.io:865","is_oa":true,"landing_page_url":"http://iu.tind.io/record/865","pdf_url":null,"source":{"id":"https://openalex.org/S4306402656","display_name":"IUScholarWorks Open (Indiana University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I592451","host_organization_name":"Indiana University","host_organization_lineage":["https://openalex.org/I592451"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://iu.tind.io/record/865","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.4018/ijssmet.2018010103","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijssmet.2018010103","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=193219&isxn=9781522544289","source":{"id":"https://openalex.org/S149715497","display_name":"International Journal of Service Science Management Engineering and Technology","issn_l":"1947-959X","issn":["1947-959X","1947-9603"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Service Science, Management, Engineering, and Technology","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Gender equality","score":0.5,"id":"https://metadata.un.org/sdg/5"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2770392469.pdf","grobid_xml":"https://content.openalex.org/works/W2770392469.grobid-xml"},"referenced_works_count":44,"referenced_works":["https://openalex.org/W59509122","https://openalex.org/W195845004","https://openalex.org/W276296550","https://openalex.org/W658772118","https://openalex.org/W1436889083","https://openalex.org/W1572145800","https://openalex.org/W1689771227","https://openalex.org/W1904132334","https://openalex.org/W1965854286","https://openalex.org/W1970908276","https://openalex.org/W1972861322","https://openalex.org/W1973788569","https://openalex.org/W1992959404","https://openalex.org/W2018896269","https://openalex.org/W2028763248","https://openalex.org/W2042134810","https://openalex.org/W2044896330","https://openalex.org/W2047036688","https://openalex.org/W2055077282","https://openalex.org/W2061931334","https://openalex.org/W2067404301","https://openalex.org/W2088178370","https://openalex.org/W2094013842","https://openalex.org/W2097189039","https://openalex.org/W2098398278","https://openalex.org/W2098440369","https://openalex.org/W2142225512","https://openalex.org/W2149929205","https://openalex.org/W2151694441","https://openalex.org/W2160375265","https://openalex.org/W2167161095","https://openalex.org/W2173602308","https://openalex.org/W2184288500","https://openalex.org/W2320439095","https://openalex.org/W2463251662","https://openalex.org/W2489852417","https://openalex.org/W2507642350","https://openalex.org/W2507983062","https://openalex.org/W2516350115","https://openalex.org/W2537150840","https://openalex.org/W2538734711","https://openalex.org/W2597621448","https://openalex.org/W3124030583","https://openalex.org/W6628175027"],"related_works":["https://openalex.org/W2738456166","https://openalex.org/W2352745894","https://openalex.org/W2057731951","https://openalex.org/W2358836583","https://openalex.org/W2119941839","https://openalex.org/W2022897160","https://openalex.org/W2387983088","https://openalex.org/W2135888309","https://openalex.org/W3080469217","https://openalex.org/W3214344174"],"abstract_inverted_index":{"This":[0,94],"article":[1,95],"takes":[2],"a":[3,20],"longitudinal":[4],"approach":[5],"to":[6,15,39,42,56],"examine":[7],"the":[8,79,105,125],"evolution":[9],"of":[10,59,104,107,119],"e-retail":[11],"sites":[12],"in":[13,37,45,62,78,102,111],"reference":[14],"service":[16],"delivery":[17],"performance.":[18],"Using":[19],"content":[21],"analysis":[22],"approach,":[23],"product-related":[24],"e-service":[25,60,112,117],"attributes":[26,61,73],"currently":[27],"available":[28],"on":[29,74],"women's":[30],"apparel":[31,120],"websites":[32,76,101],"were":[33],"identified":[34],"and":[35,64,109],"quantified":[36],"order":[38],"compare":[40,57],"them":[41],"data":[43],"collected":[44],"an":[46,87],"earlier":[47],"time":[48],"frame.":[49],"A":[50],"Chi-square":[51],"Goodness-of-Fit":[52],"test":[53],"was":[54],"conducted":[55],"availability":[58],"2011":[63,80],"2016.":[65],"The":[66],"current":[67],"retailers":[68],"provided":[69],"more":[70],"product":[71],"description/presentation":[72],"their":[75],"than":[77],"research.":[81],"However,":[82],"they":[83],"are":[84],"still":[85],"at":[86],"unsatisfactory":[88],"level":[89],"that":[90],"need":[91],"further":[92],"improvement.":[93],"offers":[96],"practical":[97],"insights":[98],"for":[99],"fashion":[100],"terms":[103],"areas":[106],"strengths":[108],"weakness":[110],"performance":[113,118],"by":[114],"exploring":[115],"how":[116],"e-retailers":[121],"has":[122],"changed":[123],"over":[124],"past":[126],"five":[127],"years.":[128]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2017-12-04T00:00:00"}