{"id":"https://openalex.org/W2730152371","doi":"https://doi.org/10.4018/ijsds.2017040104","title":"Online Shoppers' Satisfaction","display_name":"Online Shoppers' Satisfaction","publication_year":2017,"publication_date":"2017-04-01","ids":{"openalex":"https://openalex.org/W2730152371","doi":"https://doi.org/10.4018/ijsds.2017040104","mag":"2730152371"},"language":"en","primary_location":{"id":"doi:10.4018/ijsds.2017040104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijsds.2017040104","pdf_url":null,"source":{"id":"https://openalex.org/S11317544","display_name":"International Journal of Strategic Decision Sciences","issn_l":"1947-8569","issn":["1947-8569","1947-8577"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Strategic Decision Sciences","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015144835","display_name":"T. Sai Vijay","orcid":null},"institutions":[{"id":"https://openalex.org/I111245572","display_name":"Indian Institute of Management Raipur","ror":"https://ror.org/05vqbh574","country_code":"IN","type":"education","lineage":["https://openalex.org/I111245572"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"T. Sai Vijay","raw_affiliation_strings":["Indian Institute of Management Raipur, Raipur, India"],"affiliations":[{"raw_affiliation_string":"Indian Institute of Management Raipur, Raipur, India","institution_ids":["https://openalex.org/I111245572"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078322038","display_name":"Sanjeev Prashar","orcid":"https://orcid.org/0000-0001-9865-3840"},"institutions":[{"id":"https://openalex.org/I111245572","display_name":"Indian Institute of Management Raipur","ror":"https://ror.org/05vqbh574","country_code":"IN","type":"education","lineage":["https://openalex.org/I111245572"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sanjeev Prashar","raw_affiliation_strings":["Indian Institute of Management Raipur, Raipur, India"],"affiliations":[{"raw_affiliation_string":"Indian Institute of Management Raipur, Raipur, India","institution_ids":["https://openalex.org/I111245572"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050626933","display_name":"Chandan Parsad","orcid":"https://orcid.org/0000-0002-2616-6362"},"institutions":[{"id":"https://openalex.org/I111245572","display_name":"Indian Institute of Management Raipur","ror":"https://ror.org/05vqbh574","country_code":"IN","type":"education","lineage":["https://openalex.org/I111245572"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Chandan Parsad","raw_affiliation_strings":["Indian Institute of Management Raipur, Raipur, India"],"affiliations":[{"raw_affiliation_string":"Indian Institute of Management Raipur, Raipur, India","institution_ids":["https://openalex.org/I111245572"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5015144835"],"corresponding_institution_ids":["https://openalex.org/I111245572"],"apc_list":null,"apc_paid":null,"fwci":1.8468,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.89128183,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"8","issue":"2","first_page":"52","last_page":"69"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.7069443464279175},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.5827964544296265},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.5581440329551697},{"id":"https://openalex.org/keywords/entertainment","display_name":"Entertainment","score":0.501622200012207},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4954160451889038},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.47862687706947327},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.47771239280700684},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.40702909231185913},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.14054495096206665},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08834320306777954},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.08581593632698059}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.7069443464279175},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5827964544296265},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5581440329551697},{"id":"https://openalex.org/C512170562","wikidata":"https://www.wikidata.org/wiki/Q173799","display_name":"Entertainment","level":2,"score":0.501622200012207},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4954160451889038},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.47862687706947327},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.47771239280700684},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.40702909231185913},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14054495096206665},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08834320306777954},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.08581593632698059},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijsds.2017040104","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijsds.2017040104","pdf_url":null,"source":{"id":"https://openalex.org/S11317544","display_name":"International Journal of Strategic Decision Sciences","issn_l":"1947-8569","issn":["1947-8569","1947-8577"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Strategic Decision Sciences","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jsds00:v:8:y:2017:i:2:p:52-69","is_oa":false,"landing_page_url":"http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJSDS.2017040104","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":85,"referenced_works":["https://openalex.org/W6711707","https://openalex.org/W344507278","https://openalex.org/W579060270","https://openalex.org/W594753145","https://openalex.org/W1492797112","https://openalex.org/W1510070215","https://openalex.org/W1542305677","https://openalex.org/W1543209321","https://openalex.org/W1587389437","https://openalex.org/W1601771414","https://openalex.org/W1708393801","https://openalex.org/W1974987463","https://openalex.org/W1975696435","https://openalex.org/W1978609080","https://openalex.org/W1978710431","https://openalex.org/W1985771617","https://openalex.org/W1985887266","https://openalex.org/W1990079969","https://openalex.org/W1991623719","https://openalex.org/W1997466440","https://openalex.org/W2002032194","https://openalex.org/W2005962109","https://openalex.org/W2010453024","https://openalex.org/W2015778187","https://openalex.org/W2017624521","https://openalex.org/W2019857905","https://openalex.org/W2019898328","https://openalex.org/W2019995119","https://openalex.org/W2021009055","https://openalex.org/W2021171889","https://openalex.org/W2022993355","https://openalex.org/W2023550987","https://openalex.org/W2025348689","https://openalex.org/W2025550180","https://openalex.org/W2026133524","https://openalex.org/W2036806791","https://openalex.org/W2036872668","https://openalex.org/W2039853321","https://openalex.org/W2045081371","https://openalex.org/W2045501591","https://openalex.org/W2047087784","https://openalex.org/W2050251515","https://openalex.org/W2051161430","https://openalex.org/W2054238845","https://openalex.org/W2056884333","https://openalex.org/W2057256343","https://openalex.org/W2057692020","https://openalex.org/W2057737749","https://openalex.org/W2061001293","https://openalex.org/W2061826797","https://openalex.org/W2072586921","https://openalex.org/W2075030947","https://openalex.org/W2078317562","https://openalex.org/W2080752321","https://openalex.org/W2081244122","https://openalex.org/W2082213477","https://openalex.org/W2093107196","https://openalex.org/W2094000012","https://openalex.org/W2094081018","https://openalex.org/W2095921435","https://openalex.org/W2097189039","https://openalex.org/W2103356704","https://openalex.org/W2106407138","https://openalex.org/W2106611382","https://openalex.org/W2106835414","https://openalex.org/W2110078189","https://openalex.org/W2113414442","https://openalex.org/W2125475233","https://openalex.org/W2134304835","https://openalex.org/W2135221092","https://openalex.org/W2136773845","https://openalex.org/W2154555821","https://openalex.org/W2157180068","https://openalex.org/W2166061228","https://openalex.org/W2170430750","https://openalex.org/W2298128122","https://openalex.org/W2409065637","https://openalex.org/W2414775570","https://openalex.org/W2537456376","https://openalex.org/W2565784184","https://openalex.org/W2591688981","https://openalex.org/W4231241660","https://openalex.org/W4252534912","https://openalex.org/W4411279136","https://openalex.org/W7014687474"],"related_works":["https://openalex.org/W2560936962","https://openalex.org/W2788727012","https://openalex.org/W2526386912","https://openalex.org/W4388203630","https://openalex.org/W2410591377","https://openalex.org/W2323113755","https://openalex.org/W5474427","https://openalex.org/W2364043378","https://openalex.org/W2621650471","https://openalex.org/W2359476398"],"abstract_inverted_index":{"The":[0,66],"present":[1],"study":[2,55,109],"examines":[3],"the":[4,38,44,54,57,63,108],"impact":[5,73,97],"of":[6,43,59,74,81,98],"two":[7],"shopping":[8,76,100],"values":[9,101],"and":[10,14,41,71,86],"three":[11],"website":[12],"characteristics":[13],"e-trust":[15,87],"on":[16,88,102],"shoppers'":[17,27,89,103],"e-satisfaction.":[18],"Earlier":[19],"studies":[20,46],"have":[21,47],"identified":[22],"various":[23],"factors":[24,36],"that":[25,126],"affect":[26],"online":[28,117],"satisfaction.":[29,90,104],"It":[30],"is":[31],"pertinent":[32],"to":[33],"validate":[34],"those":[35],"in":[37,62,119,136],"developing":[39],"economies":[40],"none":[42],"earlier":[45],"explored":[48],"this.":[49],"To":[50],"fill":[51],"this":[52,132],"gap,":[53],"validates":[56],"scales":[58,135],"these":[60],"constructs":[61],"Indian":[64,137],"context.":[65,138],"results":[67],"reveal":[68],"a":[69,114],"positive":[70],"significant":[72],"utilitarian":[75],"value,":[77],"web":[78,84],"entertainment,":[79],"effectiveness":[80],"information":[82],"content,":[83],"informativeness":[85],"This":[91],"paper":[92],"did":[93],"not":[94],"find":[95],"any":[96],"hedonic":[99],"From":[105],"managerial":[106],"perspectives,":[107],"can":[110],"be":[111],"used":[112],"as":[113],"guide":[115],"for":[116],"retailers":[118],"encouraging":[120],"e-shopping":[121],"by":[122],"creating":[123],"conducive":[124],"websites":[125],"attract":[127],"shoppers.":[128],"For":[129],"future":[130],"researchers,":[131],"has":[133],"validated":[134]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
