{"id":"https://openalex.org/W2972302494","doi":"https://doi.org/10.4018/ijoris.2019100101","title":"Seller Reviews and Consumers' Perceptions of Trust, Risks, and Uncertainty","display_name":"Seller Reviews and Consumers' Perceptions of Trust, Risks, and Uncertainty","publication_year":2019,"publication_date":"2019-09-05","ids":{"openalex":"https://openalex.org/W2972302494","doi":"https://doi.org/10.4018/ijoris.2019100101","mag":"2972302494"},"language":"en","primary_location":{"id":"doi:10.4018/ijoris.2019100101","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijoris.2019100101","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=236643&isxn=9781522566175","source":{"id":"https://openalex.org/S176018216","display_name":"International Journal of Operations Research and Information Systems","issn_l":"1947-9328","issn":["1947-9328","1947-9336"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Operations Research and Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=236643&isxn=9781522566175","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082411428","display_name":"Jing Yang","orcid":"https://orcid.org/0000-0002-9173-3888"},"institutions":[{"id":"https://openalex.org/I122713931","display_name":"SUNY Oneonta","ror":"https://ror.org/02r3ym141","country_code":"US","type":"education","lineage":["https://openalex.org/I122713931"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jing Yang","raw_affiliation_strings":["SUNY Oneonta, Oneonta, USA"],"raw_orcid":"https://orcid.org/0000-0002-9173-3888","affiliations":[{"raw_affiliation_string":"SUNY Oneonta, Oneonta, USA","institution_ids":["https://openalex.org/I122713931"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028477611","display_name":"Rathindra Sarathy","orcid":"https://orcid.org/0000-0001-7352-2676"},"institutions":[{"id":"https://openalex.org/I115475287","display_name":"Oklahoma State University","ror":"https://ror.org/01g9vbr38","country_code":"US","type":"education","lineage":["https://openalex.org/I115475287"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rathindra Sarathy","raw_affiliation_strings":["Oklahoma State University, Stillwater, USA"],"raw_orcid":"https://orcid.org/0000-0001-7352-2676","affiliations":[{"raw_affiliation_string":"Oklahoma State University, Stillwater, USA","institution_ids":["https://openalex.org/I115475287"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5103125083","display_name":"Tao Wu","orcid":"https://orcid.org/0000-0002-6966-453X"},"institutions":[{"id":"https://openalex.org/I122713931","display_name":"SUNY Oneonta","ror":"https://ror.org/02r3ym141","country_code":"US","type":"education","lineage":["https://openalex.org/I122713931"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Tao Wu","raw_affiliation_strings":["SUNY Oneonta, Oneonta, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"SUNY Oneonta, Oneonta, USA","institution_ids":["https://openalex.org/I122713931"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4242,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.81884834,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"10","issue":"4","first_page":"1","last_page":"20"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/opportunism","display_name":"Opportunism","score":0.9455575346946716},{"id":"https://openalex.org/keywords/vendor","display_name":"Vendor","score":0.6851881742477417},{"id":"https://openalex.org/keywords/principal","display_name":"Principal (computer security)","score":0.6773118376731873},{"id":"https://openalex.org/keywords/information-asymmetry","display_name":"Information asymmetry","score":0.5869404673576355},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.5112125873565674},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4948732256889343},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.492705374956131},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.453174889087677},{"id":"https://openalex.org/keywords/principal\u2013agent-problem","display_name":"Principal\u2013agent problem","score":0.4410080313682556},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.36826658248901367},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.31721657514572144},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.27652645111083984},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.245662122964859},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.2356574535369873},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.20170727372169495},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.14636629819869995}],"concepts":[{"id":"https://openalex.org/C129631789","wikidata":"https://www.wikidata.org/wiki/Q334173","display_name":"Opportunism","level":2,"score":0.9455575346946716},{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.6851881742477417},{"id":"https://openalex.org/C144559511","wikidata":"https://www.wikidata.org/wiki/Q2986279","display_name":"Principal (computer security)","level":2,"score":0.6773118376731873},{"id":"https://openalex.org/C137577040","wikidata":"https://www.wikidata.org/wiki/Q431965","display_name":"Information asymmetry","level":2,"score":0.5869404673576355},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.5112125873565674},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4948732256889343},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.492705374956131},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.453174889087677},{"id":"https://openalex.org/C200707436","wikidata":"https://www.wikidata.org/wiki/Q1053211","display_name":"Principal\u2013agent problem","level":3,"score":0.4410080313682556},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.36826658248901367},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31721657514572144},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.27652645111083984},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.245662122964859},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.2356574535369873},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.20170727372169495},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.14636629819869995},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijoris.2019100101","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijoris.2019100101","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=236643&isxn=9781522566175","source":{"id":"https://openalex.org/S176018216","display_name":"International Journal of Operations Research and Information Systems","issn_l":"1947-9328","issn":["1947-9328","1947-9336"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Operations Research and Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:joris0:v:10:y:2019:i:4:p:1-20","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJORIS.2019100101","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.4018/ijoris.2019100101","is_oa":true,"landing_page_url":"https://doi.org/10.4018/ijoris.2019100101","pdf_url":"https://www.igi-global.com/ViewTitle.aspx?TitleId=236643&isxn=9781522566175","source":{"id":"https://openalex.org/S176018216","display_name":"International Journal of Operations Research and Information Systems","issn_l":"1947-9328","issn":["1947-9328","1947-9336"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Operations Research and Information Systems","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2972302494.pdf","grobid_xml":"https://content.openalex.org/works/W2972302494.grobid-xml"},"referenced_works_count":32,"referenced_works":["https://openalex.org/W1574235309","https://openalex.org/W1698213341","https://openalex.org/W1894877414","https://openalex.org/W1977735025","https://openalex.org/W1985771617","https://openalex.org/W2053015694","https://openalex.org/W2066761753","https://openalex.org/W2078862361","https://openalex.org/W2083365829","https://openalex.org/W2084103650","https://openalex.org/W2093548531","https://openalex.org/W2098162425","https://openalex.org/W2102588225","https://openalex.org/W2110078189","https://openalex.org/W2115981184","https://openalex.org/W2119233164","https://openalex.org/W2123534889","https://openalex.org/W2125326971","https://openalex.org/W2129110357","https://openalex.org/W2163975393","https://openalex.org/W2166930762","https://openalex.org/W2169955073","https://openalex.org/W2323771037","https://openalex.org/W2333968571","https://openalex.org/W2505276455","https://openalex.org/W3123091093","https://openalex.org/W3123662551","https://openalex.org/W3124946654","https://openalex.org/W3125672425","https://openalex.org/W3141714916","https://openalex.org/W4229742094","https://openalex.org/W4243282891"],"related_works":["https://openalex.org/W4238104828","https://openalex.org/W2767347468","https://openalex.org/W2357759207","https://openalex.org/W2064173602","https://openalex.org/W2359063879","https://openalex.org/W2355934539","https://openalex.org/W4254053819","https://openalex.org/W1966794554","https://openalex.org/W4385255778","https://openalex.org/W2966788778"],"abstract_inverted_index":{"Based":[0],"on":[1,28],"the":[2,5,29,38,41,47,57,60,83,95,131],"principal-agent":[3,96],"theory,":[4],"authors":[6,55],"posit":[7],"that":[8,94],"seller-related":[9,104],"uncertainty":[10,105],"is":[11],"derived":[12],"from":[13],"buyer":[14],"(the":[15,33],"principal)":[16],"fears":[17],"of":[18,31,40,44,59,67,75,85,126,130],"hidden":[19,24],"information":[20,121],"(information":[21],"asymmetry)":[22],"and":[23,128],"action":[25],"(seller":[26],"opportunism)":[27],"part":[30],"sellers":[32],"agents).":[34],"The":[35,54,91],"study":[36],"evaluates":[37],"effects":[39],"three":[42],"antecedents":[43],"trust":[45],"in":[46,106],"seller":[48,77,117],"reviews":[49,69,86],"context":[50],"with":[51,120],"a":[52,64,71,99,137],"quasi-experiment.":[53],"enhance":[56],"validity":[58],"research":[61],"manipulation":[62],"through":[63,70,134],"unique":[65],"approach":[66],"creating":[68],"text":[72],"mining":[73],"process":[74],"actual":[76],"reviews.":[78],"This":[79],"allows":[80],"control":[81],"over":[82],"content":[84],"while":[87,124],"retaining":[88],"their":[89],"realism.":[90],"findings":[92],"validate":[93],"theory":[97],"provides":[98],"good":[100],"fit":[101],"for":[102],"understanding":[103],"e-commerce":[107],"transactions.":[108],"Second,":[109],"buyers":[110],"appear":[111],"to":[112],"be":[113],"more":[114],"concerned":[115],"about":[116],"opportunism":[118],"than":[119],"asymmetry.":[122],"Third,":[123],"assessments":[125],"integrity":[127],"competence":[129],"vendor,":[132],"assessed":[133],"reviews,":[135],"play":[136],"role,":[138],"benevolence":[139],"does":[140],"not.":[141]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}
