{"id":"https://openalex.org/W2807935111","doi":"https://doi.org/10.4018/ijmhci.2018070103","title":"Factors Influencing Mobile Search Engine Users' Continuance Behavior Under the Context of Service Harm Crisis Event","display_name":"Factors Influencing Mobile Search Engine Users' Continuance Behavior Under the Context of Service Harm Crisis Event","publication_year":2018,"publication_date":"2018-06-11","ids":{"openalex":"https://openalex.org/W2807935111","doi":"https://doi.org/10.4018/ijmhci.2018070103","mag":"2807935111"},"language":"en","primary_location":{"id":"doi:10.4018/ijmhci.2018070103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijmhci.2018070103","pdf_url":null,"source":{"id":"https://openalex.org/S8087957","display_name":"International Journal of Mobile Human Computer Interaction","issn_l":"1942-390X","issn":["1942-390X","1942-3918"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Mobile Human Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100402962","display_name":"Min Zhang","orcid":"https://orcid.org/0000-0002-9015-2184"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"education","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Min Zhang","raw_affiliation_strings":["School of Information Management, Wuhan University, Wuhan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management, Wuhan University, Wuhan, China","institution_ids":["https://openalex.org/I37461747"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101509048","display_name":"Guoqing Tang","orcid":"https://orcid.org/0000-0001-7081-3435"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"education","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Guoqing Tang","raw_affiliation_strings":["Wuhan University, Wuhan, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Wuhan University, Wuhan, China","institution_ids":["https://openalex.org/I37461747"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100456303","display_name":"Yan Zhang","orcid":"https://orcid.org/0000-0002-7329-0382"},"institutions":[{"id":"https://openalex.org/I4210165038","display_name":"University of Chinese Academy of Sciences","ror":"https://ror.org/05qbk4x57","country_code":"CN","type":"education","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210165038"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yan Zhang","raw_affiliation_strings":["School of Public Policy and Management, University of Chinese Academy of Sciences, Beijing, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Public Policy and Management, University of Chinese Academy of Sciences, Beijing, China","institution_ids":["https://openalex.org/I4210165038"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.0581,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.87013143,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"10","issue":"3","first_page":"30","last_page":"48"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9799000024795532,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.9863523244857788},{"id":"https://openalex.org/keywords/attribution","display_name":"Attribution","score":0.7039562463760376},{"id":"https://openalex.org/keywords/harm","display_name":"Harm","score":0.6388686895370483},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5957707166671753},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5643214583396912},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.5126332640647888},{"id":"https://openalex.org/keywords/habit","display_name":"Habit","score":0.48198074102401733},{"id":"https://openalex.org/keywords/mobile-service","display_name":"Mobile service","score":0.4302864670753479},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.41894739866256714},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.34582316875457764},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.18669265508651733},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15636911988258362}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.9863523244857788},{"id":"https://openalex.org/C143299363","wikidata":"https://www.wikidata.org/wiki/Q900584","display_name":"Attribution","level":2,"score":0.7039562463760376},{"id":"https://openalex.org/C2777363581","wikidata":"https://www.wikidata.org/wiki/Q15098235","display_name":"Harm","level":2,"score":0.6388686895370483},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5957707166671753},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5643214583396912},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5126332640647888},{"id":"https://openalex.org/C44670240","wikidata":"https://www.wikidata.org/wiki/Q1299714","display_name":"Habit","level":2,"score":0.48198074102401733},{"id":"https://openalex.org/C2780559388","wikidata":"https://www.wikidata.org/wiki/Q1247189","display_name":"Mobile service","level":3,"score":0.4302864670753479},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41894739866256714},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.34582316875457764},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18669265508651733},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15636911988258362},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijmhci.2018070103","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijmhci.2018070103","pdf_url":null,"source":{"id":"https://openalex.org/S8087957","display_name":"International Journal of Mobile Human Computer Interaction","issn_l":"1942-390X","issn":["1942-390X","1942-3918"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Mobile Human Computer Interaction","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jmhci0:v:10:y:2018:i:3:p:30-48","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJMHCI.2018070103","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":60,"referenced_works":["https://openalex.org/W1482055325","https://openalex.org/W1491644571","https://openalex.org/W1517229207","https://openalex.org/W1708344693","https://openalex.org/W1774460361","https://openalex.org/W1791587663","https://openalex.org/W1814392989","https://openalex.org/W1965369648","https://openalex.org/W1968913939","https://openalex.org/W1984045333","https://openalex.org/W1987258130","https://openalex.org/W1999806522","https://openalex.org/W2023956743","https://openalex.org/W2024442924","https://openalex.org/W2028184439","https://openalex.org/W2028640831","https://openalex.org/W2029637601","https://openalex.org/W2036053699","https://openalex.org/W2036881589","https://openalex.org/W2045735271","https://openalex.org/W2048455374","https://openalex.org/W2052734753","https://openalex.org/W2053614673","https://openalex.org/W2057059349","https://openalex.org/W2058086624","https://openalex.org/W2066057850","https://openalex.org/W2066352751","https://openalex.org/W2074748440","https://openalex.org/W2078342174","https://openalex.org/W2098252735","https://openalex.org/W2099697766","https://openalex.org/W2102178511","https://openalex.org/W2110506823","https://openalex.org/W2120327940","https://openalex.org/W2122378868","https://openalex.org/W2130387601","https://openalex.org/W2130614075","https://openalex.org/W2130892515","https://openalex.org/W2156477355","https://openalex.org/W2160123621","https://openalex.org/W2161518290","https://openalex.org/W2175818864","https://openalex.org/W2287207173","https://openalex.org/W2288622484","https://openalex.org/W2290845009","https://openalex.org/W2299562724","https://openalex.org/W2337835837","https://openalex.org/W2339756924","https://openalex.org/W2396826584","https://openalex.org/W2416003694","https://openalex.org/W2439571392","https://openalex.org/W2470739903","https://openalex.org/W2522954953","https://openalex.org/W2547278054","https://openalex.org/W2558511236","https://openalex.org/W2566266395","https://openalex.org/W3124896223","https://openalex.org/W4252884738","https://openalex.org/W4298185589","https://openalex.org/W6780706028"],"related_works":["https://openalex.org/W4251771709","https://openalex.org/W2163870992","https://openalex.org/W2294757943","https://openalex.org/W3173986262","https://openalex.org/W4322744319","https://openalex.org/W2047125496","https://openalex.org/W2390782701","https://openalex.org/W2762444124","https://openalex.org/W2095109720","https://openalex.org/W4386966310"],"abstract_inverted_index":{"Post-adoption":[0],"behavior":[1],"has":[2,90,105,118],"become":[3],"one":[4],"of":[5,14,29,44,72,102,116],"the":[6,27,91],"research":[7,19],"hotspots":[8],"in":[9],"recent":[10],"years.":[11],"The":[12,58],"purpose":[13],"this":[15],"article":[16],"is":[17],"to":[18,121],"mobile":[20],"search":[21],"engine":[22],"user's":[23],"usage":[24],"behaviour":[25],"under":[26],"context":[28],"service":[30],"harm":[31],"crisis.":[32],"Hypotheses":[33],"and":[34,55,67,79,99,129],"theoretical":[35],"model":[36,43],"are":[37,69,131],"proposed":[38],"by":[39],"integrating":[40],"expectation":[41],"confirmation":[42],"IS":[45],"continuance,":[46],"technology":[47],"acceptance":[48],"model,":[49],"perceived":[50,77,96,100,113,126],"risk":[51,78],"theory,":[52],"attribution":[53],"theory":[54],"habit":[56,68],"theory.":[57],"results":[59],"indicated":[60],"that":[61],"continuance":[62,73,80,86],"intention":[63,87],"along":[64],"with":[65],"satisfaction":[66,98,111],"important":[70],"determinants":[71],"behaviour.":[74],"Perceived":[75],"usefulness,":[76,97],"attitude":[81,89],"have":[82,122],"significant":[83,108],"effect":[84,124],"on":[85,110,125],"while":[88],"strongest":[92],"effect.":[93],"Confirmation":[94],"promotes":[95],"ease":[101],"use":[103],"which":[104],"an":[106],"indirectly":[107],"influence":[109],"via":[112],"usefulness.":[114],"Attribution":[115],"responsibilities":[117],"been":[119],"found":[120],"positive":[123],"risk.":[127],"Implications":[128],"contributions":[130],"provided.":[132]},"counts_by_year":[{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-06-11T06:19:23.411458","created_date":"2025-10-10T00:00:00"}
