{"id":"https://openalex.org/W2794097872","doi":"https://doi.org/10.4018/ijmhci.2018040102","title":"The Study and Design of Collaboration Tools for Flight Attendants","display_name":"The Study and Design of Collaboration Tools for Flight Attendants","publication_year":2018,"publication_date":"2018-03-06","ids":{"openalex":"https://openalex.org/W2794097872","doi":"https://doi.org/10.4018/ijmhci.2018040102","mag":"2794097872"},"language":"en","primary_location":{"id":"doi:10.4018/ijmhci.2018040102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijmhci.2018040102","pdf_url":null,"source":{"id":"https://openalex.org/S8087957","display_name":"International Journal of Mobile Human Computer Interaction","issn_l":"1942-390X","issn":["1942-390X","1942-3918"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Mobile Human Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079712740","display_name":"Stephanie Wong","orcid":"https://orcid.org/0000-0002-8799-6757"},"institutions":[{"id":"https://openalex.org/I18014758","display_name":"Simon Fraser University","ror":"https://ror.org/0213rcc28","country_code":"CA","type":"education","lineage":["https://openalex.org/I18014758"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Stephanie Wong","raw_affiliation_strings":["Simon Fraser University, Surrey, Canada"],"affiliations":[{"raw_affiliation_string":"Simon Fraser University, Surrey, Canada","institution_ids":["https://openalex.org/I18014758"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027072651","display_name":"Samarth Singhal","orcid":"https://orcid.org/0000-0001-5041-0647"},"institutions":[{"id":"https://openalex.org/I18014758","display_name":"Simon Fraser University","ror":"https://ror.org/0213rcc28","country_code":"CA","type":"education","lineage":["https://openalex.org/I18014758"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Samarth Singhal","raw_affiliation_strings":["Simon Fraser University, Surrey, Canada"],"affiliations":[{"raw_affiliation_string":"Simon Fraser University, Surrey, Canada","institution_ids":["https://openalex.org/I18014758"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034861201","display_name":"Carman Neustaedter","orcid":"https://orcid.org/0000-0002-2915-018X"},"institutions":[{"id":"https://openalex.org/I18014758","display_name":"Simon Fraser University","ror":"https://ror.org/0213rcc28","country_code":"CA","type":"education","lineage":["https://openalex.org/I18014758"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Carman Neustaedter","raw_affiliation_strings":["Simon Fraser University, Surrey, Canada"],"affiliations":[{"raw_affiliation_string":"Simon Fraser University, Surrey, Canada","institution_ids":["https://openalex.org/I18014758"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5079712740"],"corresponding_institution_ids":["https://openalex.org/I18014758"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.02975094,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"10","issue":"2","first_page":"31","last_page":"56"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.9915000200271606,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11500","display_name":"Evacuation and Crowd Dynamics","score":0.9908999800682068,"subfield":{"id":"https://openalex.org/subfields/2212","display_name":"Ocean Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crew","display_name":"Crew","score":0.7506942749023438},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.658317506313324},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6385267376899719},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5354642271995544},{"id":"https://openalex.org/keywords/smartwatch","display_name":"Smartwatch","score":0.5059496760368347},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48385488986968994},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3285883665084839},{"id":"https://openalex.org/keywords/aeronautics","display_name":"Aeronautics","score":0.17919844388961792},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.15838408470153809},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.13075575232505798},{"id":"https://openalex.org/keywords/wearable-computer","display_name":"Wearable computer","score":0.11510041356086731},{"id":"https://openalex.org/keywords/embedded-system","display_name":"Embedded system","score":0.08803901076316833}],"concepts":[{"id":"https://openalex.org/C2780179797","wikidata":"https://www.wikidata.org/wiki/Q345844","display_name":"Crew","level":2,"score":0.7506942749023438},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.658317506313324},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6385267376899719},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5354642271995544},{"id":"https://openalex.org/C29794715","wikidata":"https://www.wikidata.org/wiki/Q5362345","display_name":"Smartwatch","level":3,"score":0.5059496760368347},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48385488986968994},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3285883665084839},{"id":"https://openalex.org/C178802073","wikidata":"https://www.wikidata.org/wiki/Q8421","display_name":"Aeronautics","level":1,"score":0.17919844388961792},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15838408470153809},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13075575232505798},{"id":"https://openalex.org/C150594956","wikidata":"https://www.wikidata.org/wiki/Q1334829","display_name":"Wearable computer","level":2,"score":0.11510041356086731},{"id":"https://openalex.org/C149635348","wikidata":"https://www.wikidata.org/wiki/Q193040","display_name":"Embedded system","level":1,"score":0.08803901076316833},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijmhci.2018040102","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijmhci.2018040102","pdf_url":null,"source":{"id":"https://openalex.org/S8087957","display_name":"International Journal of Mobile Human Computer Interaction","issn_l":"1942-390X","issn":["1942-390X","1942-3918"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Mobile Human Computer Interaction","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jmhci0:v:10:y:2018:i:2:p:31-56","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJMHCI.2018040102","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":53,"referenced_works":["https://openalex.org/W47023875","https://openalex.org/W574700118","https://openalex.org/W949855906","https://openalex.org/W1484976599","https://openalex.org/W1495086477","https://openalex.org/W1538821400","https://openalex.org/W1615506555","https://openalex.org/W1658908529","https://openalex.org/W1863513134","https://openalex.org/W1877093828","https://openalex.org/W1971066463","https://openalex.org/W1978189331","https://openalex.org/W1980351428","https://openalex.org/W1988496957","https://openalex.org/W1995412549","https://openalex.org/W1998408655","https://openalex.org/W1999246479","https://openalex.org/W2006006839","https://openalex.org/W2016540947","https://openalex.org/W2021230033","https://openalex.org/W2024378172","https://openalex.org/W2027631712","https://openalex.org/W2030832629","https://openalex.org/W2032843080","https://openalex.org/W2044595850","https://openalex.org/W2051767200","https://openalex.org/W2052345491","https://openalex.org/W2052628508","https://openalex.org/W2056744577","https://openalex.org/W2057366010","https://openalex.org/W2058503756","https://openalex.org/W2085491458","https://openalex.org/W2090029894","https://openalex.org/W2097182300","https://openalex.org/W2100922849","https://openalex.org/W2109438710","https://openalex.org/W2112261049","https://openalex.org/W2148156792","https://openalex.org/W2154396132","https://openalex.org/W2155027355","https://openalex.org/W2155735325","https://openalex.org/W2188693537","https://openalex.org/W2326602587","https://openalex.org/W2402904651","https://openalex.org/W2475516504","https://openalex.org/W2489626038","https://openalex.org/W2588112558","https://openalex.org/W2588274331","https://openalex.org/W2945424237","https://openalex.org/W2991519698","https://openalex.org/W3123534837","https://openalex.org/W4235114045","https://openalex.org/W4245011723"],"related_works":["https://openalex.org/W4235505747","https://openalex.org/W2762811937","https://openalex.org/W2757470104","https://openalex.org/W3123444836","https://openalex.org/W2509923260","https://openalex.org/W2000367546","https://openalex.org/W2752611676","https://openalex.org/W4387817412","https://openalex.org/W2610754086","https://openalex.org/W2964912059"],"abstract_inverted_index":{"Collaboration":[0],"is":[1,12,161],"a":[2,22,138],"core":[3],"component":[4],"of":[5,25,32,90,149,180],"work":[6,15],"activities":[7],"amongst":[8,124],"flight":[9,34,53,74,125,143,177],"attendants.":[10,126],"This":[11],"as":[13,79],"they":[14,82,132],"to":[16,44,109,145],"promote":[17],"onboard":[18],"safety":[19],"and":[20,37,61,63,73,88,101,119,134,152,173],"deliver":[21],"high":[23],"level":[24],"customer":[26],"service.":[27],"Yet":[28],"we":[29,39],"know":[30],"little":[31],"how":[33,38,64],"attendants":[35,144,178],"collaborate":[36],"can":[40,116],"best":[41],"design":[42,111,130],"technology":[43,65,114],"support":[45],"this":[46],"collaboration.":[47],"Through":[48],"an":[49,147,164],"interview":[50],"study":[51],"with":[52,156,163],"attendants,":[54],"the":[55,86,184],"authors":[56,105],"explored":[57],"their":[58,181],"collaborative":[59],"practices":[60],"processes":[62],"aided":[66],"such":[67],"practices.":[68],"While":[69],"technologies":[70],"like":[71],"interphones":[72],"attendant":[75],"call":[76],"buttons":[77],"act":[78],"collaboration":[80,120],"tools,":[81],"identified":[83],"instances":[84],"where":[85],"usability":[87],"functionality":[89],"these":[91,107,129],"devices":[92],"were":[93],"barriers":[94],"for":[95,113],"maintaining":[96],"efficient":[97],"communication,":[98],"situation":[99],"awareness,":[100],"information":[102,169],"exchange.":[103],"The":[104],"used":[106],"results":[108],"identify":[110],"suggestions":[112],"that":[115,141],"enhance":[117],"communication":[118,175],"in":[121],"aircraft":[122],"settings":[123],"To":[127],"illustrate":[128],"suggestions,":[131],"designed":[133,162],"developed":[135],"Smart":[136,159],"Crew,":[137],"smartwatch":[139],"application":[140],"allows":[142],"maintain":[146],"awareness":[148],"each":[150],"other":[151],"communicate":[153],"through":[154],"messaging":[155],"haptic":[157],"feedback.":[158],"Crew":[160],"emphasis":[165],"on":[166,183],"real":[167],"time":[168],"access,":[170],"location":[171,182],"updates":[172],"direct":[174],"between":[176],"regardless":[179],"airplane.":[185]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
