{"id":"https://openalex.org/W2046901966","doi":"https://doi.org/10.4018/ijkss.2015010101","title":"Assessing Organisational KM Performance Based on the Criteria of Total Quality Management","display_name":"Assessing Organisational KM Performance Based on the Criteria of Total Quality Management","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2046901966","doi":"https://doi.org/10.4018/ijkss.2015010101","mag":"2046901966"},"language":"en","primary_location":{"id":"doi:10.4018/ijkss.2015010101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijkss.2015010101","pdf_url":null,"source":{"id":"https://openalex.org/S200968236","display_name":"International Journal of Knowledge and Systems Science","issn_l":"1947-8208","issn":["1947-8208","1947-8216"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Knowledge and Systems Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014781088","display_name":"Kit Fai Pun","orcid":"https://orcid.org/0000-0001-5147-7579"},"institutions":[{"id":"https://openalex.org/I137799390","display_name":"University of the West Indies System","ror":"https://ror.org/01t20sn94","country_code":"JM","type":"education","lineage":["https://openalex.org/I137799390"]},{"id":"https://openalex.org/I4210088717","display_name":"University of the West Indies","ror":"https://ror.org/003kgv736","country_code":"TT","type":"education","lineage":["https://openalex.org/I137799390","https://openalex.org/I4210088717"]}],"countries":["JM","TT"],"is_corresponding":false,"raw_author_name":"Kit Fai Pun","raw_affiliation_strings":["University of the West Indies, St. Augustine, Trinidad and Tobago","[University of the West Indies, St. Augustine, Trinidad and Tobago]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of the West Indies, St. Augustine, Trinidad and Tobago","institution_ids":["https://openalex.org/I4210088717"]},{"raw_affiliation_string":"[University of the West Indies, St. Augustine, Trinidad and Tobago]","institution_ids":["https://openalex.org/I137799390"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080980792","display_name":"Man Yin Rebecca Yiu","orcid":null},"institutions":[{"id":"https://openalex.org/I137799390","display_name":"University of the West Indies System","ror":"https://ror.org/01t20sn94","country_code":"JM","type":"education","lineage":["https://openalex.org/I137799390"]},{"id":"https://openalex.org/I4210088717","display_name":"University of the West Indies","ror":"https://ror.org/003kgv736","country_code":"TT","type":"education","lineage":["https://openalex.org/I137799390","https://openalex.org/I4210088717"]}],"countries":["JM","TT"],"is_corresponding":false,"raw_author_name":"Man Yin Rebecca Yiu","raw_affiliation_strings":["University of the West Indies, St. Augustine, Trinidad and Tobago","[University of the West Indies, St. Augustine, Trinidad and Tobago]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of the West Indies, St. Augustine, Trinidad and Tobago","institution_ids":["https://openalex.org/I4210088717"]},{"raw_affiliation_string":"[University of the West Indies, St. Augustine, Trinidad and Tobago]","institution_ids":["https://openalex.org/I137799390"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5436,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.74161575,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"6","issue":"1","first_page":"1","last_page":"20"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9941999912261963,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9941999912261963,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.979200005531311,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9613999724388123,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5947190523147583},{"id":"https://openalex.org/keywords/total-quality-management","display_name":"Total quality management","score":0.5887159705162048},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5828003883361816},{"id":"https://openalex.org/keywords/quality-management","display_name":"Quality management","score":0.5258287191390991},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5149322152137756},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5122820734977722},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5099061727523804},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.47179359197616577},{"id":"https://openalex.org/keywords/performance-measurement","display_name":"Performance measurement","score":0.44331398606300354},{"id":"https://openalex.org/keywords/performance-management","display_name":"Performance management","score":0.4209712743759155},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3954494595527649},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.18014609813690186}],"concepts":[{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5947190523147583},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.5887159705162048},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5828003883361816},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5258287191390991},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5149322152137756},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5122820734977722},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5099061727523804},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.47179359197616577},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.44331398606300354},{"id":"https://openalex.org/C12532035","wikidata":"https://www.wikidata.org/wiki/Q1399956","display_name":"Performance management","level":2,"score":0.4209712743759155},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3954494595527649},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18014609813690186},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4018/ijkss.2015010101","is_oa":false,"landing_page_url":"https://doi.org/10.4018/ijkss.2015010101","pdf_url":null,"source":{"id":"https://openalex.org/S200968236","display_name":"International Journal of Knowledge and Systems Science","issn_l":"1947-8208","issn":["1947-8208","1947-8216"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320424","host_organization_name":"IGI Global","host_organization_lineage":["https://openalex.org/P4310320424"],"host_organization_lineage_names":["IGI Global"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Knowledge and Systems Science","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:igg:jkss00:v:6:y:2015:i:1:p:1-20","is_oa":false,"landing_page_url":"https://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijkss.2015010101","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.4699999988079071,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":69,"referenced_works":["https://openalex.org/W87702534","https://openalex.org/W139008030","https://openalex.org/W267881816","https://openalex.org/W359330698","https://openalex.org/W1496178956","https://openalex.org/W1506973376","https://openalex.org/W1550682196","https://openalex.org/W1579972629","https://openalex.org/W1583067148","https://openalex.org/W1608573399","https://openalex.org/W1968722229","https://openalex.org/W1979766978","https://openalex.org/W1981710819","https://openalex.org/W1987173202","https://openalex.org/W1988265146","https://openalex.org/W1993670904","https://openalex.org/W1997861959","https://openalex.org/W2002516907","https://openalex.org/W2004725782","https://openalex.org/W2013324469","https://openalex.org/W2017309401","https://openalex.org/W2018161849","https://openalex.org/W2022807203","https://openalex.org/W2024988983","https://openalex.org/W2031599890","https://openalex.org/W2036627930","https://openalex.org/W2045815674","https://openalex.org/W2046815604","https://openalex.org/W2046930680","https://openalex.org/W2047424641","https://openalex.org/W2053861517","https://openalex.org/W2054135943","https://openalex.org/W2056337892","https://openalex.org/W2062458356","https://openalex.org/W2068620317","https://openalex.org/W2071430648","https://openalex.org/W2072137926","https://openalex.org/W2077175853","https://openalex.org/W2079669955","https://openalex.org/W2080450864","https://openalex.org/W2082597476","https://openalex.org/W2083717558","https://openalex.org/W2085429409","https://openalex.org/W2093218334","https://openalex.org/W2093937297","https://openalex.org/W2106310719","https://openalex.org/W2110967597","https://openalex.org/W2115182262","https://openalex.org/W2120284067","https://openalex.org/W2134575332","https://openalex.org/W2140424609","https://openalex.org/W2143131007","https://openalex.org/W2145571594","https://openalex.org/W2150381819","https://openalex.org/W2150664218","https://openalex.org/W2157198001","https://openalex.org/W2158234960","https://openalex.org/W2165351215","https://openalex.org/W2186640098","https://openalex.org/W2340365538","https://openalex.org/W2494806197","https://openalex.org/W2991990757","https://openalex.org/W3121357941","https://openalex.org/W3123961316","https://openalex.org/W3132773852","https://openalex.org/W4235975947","https://openalex.org/W4246450035","https://openalex.org/W4247571824","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1971532397","https://openalex.org/W2156361053","https://openalex.org/W2006488524","https://openalex.org/W1591115862","https://openalex.org/W2031808671","https://openalex.org/W1571718024","https://openalex.org/W4239953433","https://openalex.org/W2171739801","https://openalex.org/W2204074347","https://openalex.org/W2070840039"],"abstract_inverted_index":{"Recent":[0],"literature":[1],"gives":[2],"much":[3],"prominence":[4],"to":[5,63,153,164,181,209],"emerging":[6],"performance":[7,13,60,84,115,183],"measurement":[8],"(PM)":[9],"systems":[10,25],"for":[11,19,171],"assessing":[12],"in":[14,81,86,177,214,216],"organisations.":[15,87],"A":[16],"major":[17],"question":[18],"management":[20,39,111,130],"is":[21,186],"how":[22],"well":[23],"these":[24],"support":[26],"the":[27,46,54,65,73,90,98,103,106,165,193,196,200,211],"core":[28],"business":[29],"functions":[30],"and":[31,51,80,96,105,142,148,174,204],"operations":[32],"of":[33,58,67,75,108,122,167,195],"organisations":[34,178,215],"on":[35,53],"one":[36],"hand.":[37,56],"Knowledge":[38],"(KM)":[40],"has":[41],"been":[42],"gaining":[43],"momentum":[44],"as":[45,161,180],"means":[47],"toward":[48],"organisational":[49,155],"survival":[50],"growth":[52],"other":[55],"Measures":[57],"KM":[59,77,83,114,156,173],"are":[61,151,159],"thus":[62],"validate":[64,199],"effectiveness":[66],"KM/PM":[68,94,123,202,212],"practices.":[69],"This":[70],"paper":[71],"comprehends":[72],"concepts":[74,147],"integrating":[76,172],"with":[78,113],"PM,":[79],"short,":[82],"measures":[85],"It":[88,117,185],"reviews":[89],"issues":[91],"that":[92,101,188],"surround":[93],"initiatives":[95],"discusses":[97],"assessment":[99],"criteria":[100],"integrate":[102],"philosophy":[104],"principles":[107],"total":[109],"quality":[110],"(TQM)":[112],"measures.":[116],"then":[118],"identifies":[119],"five":[120],"areas":[121],"enablers":[124],"and/or":[125],"attributes,":[126],"namely":[127],"1)":[128],"Senior":[129],"leadership,":[131],"2)":[132],"Management":[133],"by":[134],"processes,":[135],"3)":[136],"People":[137],"development,":[138],"4)":[139],"Continuous":[140],"improvement,":[141],"5)":[143],"Results":[144],"orientation.":[145],"The":[146],"substances":[149],"reviewed":[150],"important":[152],"measure":[154],"performance.":[157],"They":[158],"used":[160],"key":[162,201],"inputs":[163],"development":[166],"a":[168],"proposed":[169],"model":[170],"PM":[175],"efforts":[176,213],"so":[179],"attain":[182],"improvement.":[184],"anticipated":[187],"future":[189],"research":[190],"could":[191],"evaluate":[192],"efficacy":[194],"IKM":[197],"model,":[198],"criteria,":[203],"develop":[205],"an":[206],"implementation":[207],"framework":[208],"foster":[210],"different":[217],"sectors.":[218]},"counts_by_year":[{"year":2017,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}